Route Audit. Once during the first year, and thereafter within ninety (90) days of City request (but not more frequently than once every three (3) years), Contractor shall conduct an audit of its Residential and Commercial Collection routes in the City. City may use information from the audit to develop a request for proposals for a new service provider. City may instruct Contractor when to conduct the audit in order for the results to be available for use in preparation of a request for proposals or for other City uses. City may also instruct Contractor to conduct an audit at a time that would produce the most accurate Customer service information for a new service provider to use in establishing service with Customers. In setting these audit dates, City will establish due dates for Contractor providing routing and account information, and later, the report, to City. The route audit, at minimum, shall consist of an independent physical observation by person(s) other than the route driver of each Customer in the City. This person(s) is to be approved in advance by City. The route audit information shall include, as a minimum, the following information for each account: • Route number; • Truck number; • Number and size of Carts by waste stream (Refuse, Recycling, Green Waste); • Service address; and, • Cart condition. For Residential Bin, Commercial Bin and Cart, and Permanent Roll‐off Customers (Commercial Route Audit): • Route number; • Truck number; • Account name; • Account number; • Account service address; • Account type (Residential, Commercial, Roll‐off); • Service level per Contractor Billing system (quantity, size, frequency); • Observed Containers (quantity and size); • Container condition; • Proper signage; and, • Graffiti. Within thirty (30) days after the completion of the route audit, Contractor shall submit to City a report summarizing the results of the audit. This summary shall include: • Identification of the routes; • Route map; • Truck numbers; • Number of accounts, by route and in total (Residential, Commercial and Roll‐off Box); • Confirmation that all routes are dedicated exclusively to City Customers, or that the tonnage allocation methodology has been approved by the City; • Number and type of exceptions observed; • Total monthly service charge (Residential, Commercial and Roll‐off Box), pre‐audit; and, • Total monthly service charge (Residential, Commercial and Roll‐off Box), post‐audit (subsequent to corrections of identified exceptions). The...
