Common use of Scope of Support Clause in Contracts

Scope of Support. In using Alfresco Support, User agrees it will: (a) provide Hyland with sufficient information and resources to correct the applicable support issue; (b) install and operate the Software on an Alfresco-supported stack, as identified at xxxx://xxx.xxxxxxxx.xxx/services/support/stacks/; (c) promptly install all service packs provided by Hyland; and (d) procure, install and maintain all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software. User is responsible for reading the release notes and any other available documentation before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. User should also backup its production systems on a regular basis and have those backups available if needed for support purposes. Hyland is not obligated to provide support for the following: (a) Software that has been modified or damaged by User or a third party (unless at Xxxxxx’x direction); (b) issues caused by User’s negligence, hardware malfunction or other causes beyond the reasonable control of Hyland; (c) issues caused by third party software not licensed through Hyland or provided by Hyland.

Scope of Support. In using Alfresco Supportsupport, User agrees it will: (a) provide Hyland Alfresco with sufficient information and resources to correct the applicable support issue; (b) install and operate the Software on an Alfresco-supported stack, as identified at xxxx://xxx.xxxxxxxx.xxx/services/support/stacks/; (c) promptly install all service packs provided by HylandAlfresco; and (d) procure, install and maintain all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software. User is responsible for reading the release notes and any other available documentation before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. User should also backup its production systems on a regular basis and have those backups available if needed for support purposes. Hyland Alfresco is not obligated to provide support for the following: (a) Software that has been modified or damaged by User or a third party (unless at Xxxxxx’x Alfresco’s direction); (b) issues caused by User’s negligence, hardware malfunction or other causes beyond the reasonable control of HylandAlfresco; (c) issues caused by third party software not licensed through Hyland Alfresco or provided by HylandAlfresco.

Scope of Support. In using Alfresco Support, User agrees it will: (a) provide Hyland with sufficient information and resources to correct the applicable support issue; (b) install and operate the Software on an AlfrescoHyland-supported stack, as identified at xxxx://xxx.xxxxxxxx.xxx/services/support/stacks/; (c) promptly install all service packs provided by Hyland; and (d) procure, install and maintain all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software. User is responsible for reading the release notes and any other available documentation before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. User should also backup its production systems on a regular basis and have those backups available if needed for support purposes. Hyland is not obligated to provide support for the following: (a) Software that has been modified or damaged by User or a third party (unless at Xxxxxx’x Hyland’s direction); (b) issues caused by User’s negligence, hardware malfunction or other causes beyond the reasonable control of Hyland; (c) issues caused by third party software not licensed through Hyland or provided by Hyland.. 2.1