Support Exclusions Sample Clauses

Support Exclusions. Provider is not obligated to provide Support Services in the following situations: a) Provider Technology has been modified, changed, damaged by Company in any way, except as directed by or under agreement with Provider, with or without malicious intent; b) The Incident is caused by Company’s negligence, malicious intent, hardware malfunction, or other causes beyond the reasonable control of Provider; c) The Incident is caused by Third Party Technology; d) Company has been previously provided a fix for an Incident reported to Provider and where Company has not installed such fix within forty-five (45) days after its being given to Company; e) The deployment environment is not approved or supported by Provider, as identified at xxxx://xxx.xxxxxxx.xxx/services/support/support-matrix; or f) Provider has discontinued Services for the version of the Provider Technology in accordance with Provider’s End of Service Life (EOSL) Policy, a copy of which can be found at xxxx://xxx.xxxxxxx.xxx/products/liferay-portal/ee/end-of- service-life. Notwithstanding the above, Provider may nevertheless, but is not obligated to, offer to provide support to Company. Provider is, in these cases, only obligated to make a reasonable effort to treat the Incident, and Company is not entitled to a final resolution of the Incident.

Support Exclusions. Support service does not include service to the Customer resulting from, or associated with: a) Customer's improper use, management or supervision of the Software or other failure to use the Software in accordance with GreenOrbits specifications; or b) Customer's repair, attempted repair or modification of the Software without prior authorization from GreenOrbit; or c) Customer's use of the Software for purposes other than those for which they are designed or the use of accessories or supplies not approved by GreenOrbit; or d) Customer's end user computer or operating system malfunctions; or e) Services required for application programs and/or conversions from products or software not supplied by GreenOrbit; or f) Reprogramming, including reconfiguration of the Software or the rebuilding of Customer's database. g) Any cause external to the Software including, but not limited to, electrical work, fire, flood, water, wind, lightning and transportation, or any act of God; or

Support Exclusions. Tenex is not obligated to correct any Errors or provide any other support to the extent such Errors or need for support was created in whole or in part by: (i) the acts, omissions, negligence, or willful misconduct of the Customer, including any unauthorized modifications of the System or its operating environment; (ii) any failure or defect of Customer’s or a third party’s equipment, software, facilities, third party applications, or internet connectivity (or other causes outside of Tenex’s firewall.

Support Exclusions. (a) Unless otherwise agreed in writing by AVEVA, AVEVA does NOT provide Support Services for Third- Party Products, including but not limited to Crystal Reports. If AVEVA does provide Support Services for Third-Party Products at Customer’s written request, AVEVA’s Support Services for such Third- Party Products shall be rendered “AS-IS” and without warranty of any kind and such Support Services shall be for an additional fee at AVEVA’s then-current service rates. (b) Customer shall be responsible for payment for AVEVA equipment and materials if Customer’s employees, agents, consultants or contractors working on AVEVA equipment or materials causes malfunction or failure of such equipment or materials. If such an event occurs, AVEVA equipment and materials will be billed to Customer at the then-current rates for such equipment and materials and Customer shall also pay AVEVA for any associated services as a result of such malfunction or failure. (c) AVEVA and non-AVEVA system goods and software not specifically listed in the AVEVA Proposal or CFP User Guide as covered under the support level purchased by Customer are NOT covered under the Support Services. Technical assistance rendered via any means of personal communication (including but not limited to telephone, facsimile, postal mail, email, texting, and web- enabled chat), remote connection and diagnosis, material, labor or other support assistance provided by AVEVA to resolve an issue involving non-listed goods, software, or equipment is chargeable to Customer at the then-current AVEVA service rates. (d) AVEVA will NOT provide Support Services on AVEVA software or goods from or repaired by a non- AVEVA-authorized agent, distributor, reseller or other third party. If any issues occur that are attributable to third-party procured material or services, all work performed by AVEVA will be subject to invoicing at the then-current AVEVA service rates. (e) Unless specifically purchased as an option under a Transaction Document and described in the AVEVA Proposal (or CFP User Guide), planning, installation, testing, and documentation of expansions, modifications and software upgrades of custom application or Third-Party Programs are NOT covered by the Support Services. (f) Unless otherwise agreed in writing by AVEVA, Goods identified as retired phase or due to become retired under the AVEVA lifecycle support policy during the Support Term will be excluded and will NOT be supported. (g) Supported Software identi...

Support Exclusions. 8.8 支持的例外情形。 (a) Unless otherwise agreed in writing by TELVENT, TELVENT does NOT provide Support Services for Third-Party Products, including but not limited to Crystal Reports. If TELVENT does provide Support Services for Third-Party Products at Customer’s written request, TELVENT’s Support Services for such Third-Party Products shall be rendered “AS-IS” and without warranty of any kind and such Support Services shall be for an additional fee at TELVENT’s then-current service rates. （a）除非 TELVENT 另行书面同意，TELVENT 不为第三方产品提供支持服务，包括但不限于水晶报表。如果 TELVENT 根据客户的书面请求为第三方产品提供支持服务，则 TELVENT 对此类第三方产品的支持服务应“按原样”提供，且不提供任何形式的担保，且此类支持服务应按照 TELVENT 当时的服务费率收取额外费用。 (b) Customer shall be responsible for payment for TELVENT equipment and materials if Customer’s employees, agents, consultants or contractors working on TELVENT equipment or materials causes malfunction or failure of such equipment or materials. If such an event occurs, TELVENT equipment and materials will be billed to Customer at the then-current rates for such equipment and materials and Customer shall also pay TELVENT for any associated services as a result of such malfunction or failure. （b）如果客户的员工、代理商、顾问或承包商在处理 TELVENT 设备和材料时导致此类设备或材料发生故障或失灵，客户应负责支付该 TELVENT 设备和材料的相关费用。如果发生此类事件，该 TELVENT 设备和材料将以当时的设备和材料费率向客户收取费用，客户还应支付TELVENT 因此类故障或失灵而导致的任何相关服务费用。 (c) TELVENT and non-TELVENT system goods and software not specifically listed in the Transaction Document or CFP User Guide as covered under the support level purchased by Customer are NOT covered under the Support Services. Technical assistance rendered via any means of personal communication (including but not limited to telephone, facsimile, postal mail, email, texting, and web-enabled chat), remote connection and diagnosis, material, labor or other support assistance provided by TELVENT to resolve an issue involving non-listed goods, software, or equipment is chargeable to Customer at the then-current TELVENT service rates. （c）未在交易文件或 CFP 用户指南中明确列为客户购买的支持级别下的 TELVENT 和非TELVENT 系统产品和软件不在支持服务范围内。通过任何个人通信手段（包括但不限于电话、传真、邮件、电子邮件、短信、微信和网络聊天）提供的技术援助、远程连接和诊断、材料、人工或 TELVENT 提供的其他支持协助如果是为了解决涉及未列明的产品、软件或设备问题，应以当时的 TELVENT 服务费率向客户收取费用。 (d) TELVENT will NOT provide Support Services on TELVENT software or goods from or repaired by a non-TELVENT-authorised agent, distributor, reseller or other third party. If any issues occur that are attributable to third-party procured material or services, all work performed by TELVENT will be subject to invoicing at the then-current TELVENT...

Support Exclusions. Support does not cover the following: a. How to questions related to programming, database changes, writing HTML, writing CSS or other technical questions. Questions must be limited to the use of the software only.

Support Exclusions. This Agreement does not cover support for hardware or for any software other than the licensed Software.

Support Exclusions. Supplier will not provide the Support in any of the following circumstances: • An Error and/or inquiry of hardware, network, cloud platform, equipment or software programs other than the Software. • An Error and/or inquiry from Open Source Software which is not defined in the Documentation of the Software. • Customer’s failure to comply with operating instructions contained in the Documentation. • Failure to comply with the terms and conditions defined in Fujitsu Annual Subscription Agreement. • A modification, enhancement or customization of the Software. • Any cause or causes beyond the reasonable control of Supplier (e.g. floods, fires, loss of electricity, network or other utilities). • Errors and/or inquiry related to the Software where the applicable support fee is not paid to Supplier. • An Error and/or inquiry about installation, configuration, management and operation of Customer’s applications • Any professional service requests including, but not limited to performance tuning, advices on design and assistance to installation. • APIs interfaces or data formats other than those included with the Software • The Support through access to customer environments remotely/physically. • The Support call from other contacts than the Pre-Registered Contacts. Supplier will not provide the Support to other contacts than the Pre-Registered Contacts including, but not limited to, Customer’s partner and end customers.

Support Exclusions. The following are excluded from AppGate’s Support obligations: (a) any version of the Products other than those versions specified as being supported under Section 3.4 below, (b) Evaluation Versions of the Products or other Products provided at no charge, (c) training, customization, integration and any issues arising from non-standard usage of the Products, and (d) any on-site services or remote access services (unless AppGate requests remote access to assist AppGate in understanding an issue). In all cases, AppGate only provides Support in connection with Products purchased from AppGate or an authorized reseller. AppGate has no obligation to accept calls or messages from, or otherwise interact with, personnel other than the designated Customer Technical Personnel.

Support Exclusions. Licensor is not obligated to correct any Errors or provide any other support to the extent such Errors or need for support was created in whole or in part by: i) the acts, omissions, negligence or willful misconduct of Customer, including any unauthorized modifications of the Software or its operating environment; ii) any breach of Section 2(e); iii) any failure or defect of Customer’s or a third party’s equipment, software, facilities, third party applications, or internet connectivity;