Second Level Escalation. Should the Dispute not be resolved within five (5) Business Days at its First Level, the Dispute shall be escalated to the Landlord’s City Engineer or the Chief Financial Officer as applicable and the Tenant’s Director of Corporate Services (“Second Level”).
Second Level Escalation. If the problem has not been resolved within three (3) hours, the Contractor shall assign a team leader to evaluate and revise the initial resolution approach to resolve the problem within one (1) hour.
Second Level Escalation. Should the Dispute not be resolved within five (5) days of its referral to the First Level, the Dispute shall be escalated to the City’s Director of [Insert name of City’s client division] or designate and the Consultant’s [Insert title] (“Second Level”).
Second Level Escalation. Should the Dispute not be resolved within five (5) business days of its referral to the First Level, the Dispute shall be escalated to the City’s Director of Parks, Forestry and Environment or designate and the Region’s Director of Waste Management or designate (“Second Level”).
