Senior Reservations Sales Agent. The Senior Reservations Sales Agent will be directly responsible to the Team Leaders. The Senior Reservations Sales Agent, in addition to performing the duties of a Reservations Sales Agent, will work supervisory queues, monitor telephone computer, and will be responsible to lead, and make work assignments as directed by the Reservations Manager. Direct Reservations Sales Agents in the performance of their assigned duties. Where four (4) or more employees in the Reservations Sales Agent classification are on duty, one (1) of the employees will be a Senior. Senior Reservations Sales Agents will not lead and direct the work of more than twelve (12) Reservations Sales Agents including himself. Senior Agents may monitor calls for the purpose of giving feedback, participate in on the job coaching, counseling and training associated with the Training and Development of the Reservations Sales Agents and Reservations Associates. Discipline, if any, will remain the responsibility of the Department Manager or Team Leader.
