Service Credit Requests Sample Clauses

Service Credit Requests. To receive a Service Credit, Customer must submit a claim by emailing xxxxxxxxxx@xxxxxxxxx.xxx. Smartling must receive the credit request within 30 days after the calendar month in which the incident occurred and must include the words “SLA Credit Request” in the subject line. Customer’s failure to provide the request as required in this Section 2.4 will disqualify Customer from receiving a Service Credit.
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Service Credit Requests. To receive a Service Credit, the Customer must notify Aerohive and submit a Claim within thirty (30) days from the Incident that would be the basis for the claim. To be eligible, the Claim must include (a) the dates, times, description and duration of each Incident experienced, (b) the Customer’s account number and HiveManager instances that were running and affected during the time of each Incident; (c) the Customer’s server request logs, network traceroutes and URL(s) affected by the Incident, and that document the errors and corroborate the claimed Unavailability (any confidential or sensitive information should be removed). Failure to provide a timely Claim, which includes all the required information, will disqualify the Claim and you from receiving a Service Credit. If Aerohive validates the Claim, then we will issue the Service Credit within two billing cycles following the month in which the Claim is submitted. Service Credit Provisions Service Credits are your sole and exclusive remedy for any violation of our service level commitments to you under the Agreement (including with respect to any Incident or any Unavailability). Service Credits shall be a credit toward future services only, and not entitle you to any refund or other payment from Aerohive. Service Credits may not be transferred or applied to any other account, nor exchanged for, or converted to monetary amounts. The maximum Service Credits awarded with respect to Claims a Customer submits in any calendar month shall not, under any circumstance, exceed in the aggregate the Customer’s equivalent monthly Service fees for such month. In the event that an Incident results in the Unavailability of more than one Service Level, you must choose only one Service Level under which to submit a Claim based on that Incident, and you may not submit any other Claim under any other Service Level with respect to the same Incident. Aerohive will use all information reasonably available to it to validate Claims and make a good faith judgment on whether the SLA and which Service Levels apply to the Claim. SLA Exclusions This SLA does not apply to any Availability or Unavailability of the Cloud Services Platform: • Caused by factors outside of our reasonable control, including any force majeure event or interruption or impediment to Internet access or related problems beyond the demarcation point of Aerohive and its Cloud infrastructure suppliers • That result from Customer equipment, software or other tech...
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Service Credit Requests. 3.1 To receive a Service Credit, You must notify us and submit a Claim within thirty (30) days from the Incident that is the basis for Your claim.
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Service Credit Requests. To request a Power Availability Credit or any other service credit made available under this SLA, (a) Customer must be in good standing with TDC, (b) Customer must open a technical support ticket by emailing xxxxxxx@xxxxxxxxx.xxx reporting an apparent Service interruption within 72 hours of the event, and (c) Customer must send an email or written Service Availability Credit request to xxxxxxx@xxxxxxxxx.xxx in the calendar month immediately following the month for which Customer is requesting a service credit. Service credit requests must include Customer’s name or TDC account number and the dates and specific times for which Customer is requesting credits. TDC will compare information provided by Customer to TDC's own service performance data. A credit will be issued only if TDC confirms from such data that a credit is applicable. The limits and sole remedies regarding credits under this SLA are set forth in this Section 3.
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Related to Service Credit Requests

  • Credit Requirements The amount to be secured by the User from [date] is set out in the Secured Amount Statement issued from time to time and as varied from time to time in accordance with Section 2 of the CUSC.

  • Vacation Requests Regular employees become eligible for paid vacation leave once they have completed six (6) months of continuous employment. Vacations requests must be submitted by no later than January 31st to be scheduled for the vacation calendar year of April 1 - March 31. Vacation time may be divided into blocks of one to two weeks in duration. Scheduling of vacation shall be in accordance with seniority within a classification. Where an employee chooses to split their vacation, they shall exercise seniority rights in the choice of the first vacation period. Seniority shall prevail in the choice of the second vacation period but only after all other first vacation periods have been selected. Remaining vacation periods will be scheduled in a fair and equitable manner amongst employees within a classification. The approved vacation schedule will be posted at the worksite on or before February 28th in each year. Employees will be limited to booking a maximum of two (2) consecutive weeks of vacation during prime vacation period (June 15 - September 15; and December 15 - January 5), unless further consecutive weeks would not interfere with the vacation preferences of less senior employees. The Employer will make every effort to accommodate requests for vacation of more than two (2) consecutive weeks outside of prime vacation periods. Employees failing to exercise their right to request vacation within the vacation selection time posted by the Employer will forfeit their seniority rights with respect to choice of vacation time. In such cases, the Employer reserves the right to schedule vacation time for the employee. A maximum of two (2) weeks of vacation time may be carried forward from one year to another. Employees who wish to carry vacation forward should notify the Employer by January 31st. If the employee has not requested all of their vacation leave, the Employer reserves the right to schedule the remaining vacation days within the last four (4) months of the calendar year. The Employer may also pay out unused vacation credits at the end of February each calendar year.

  • Advance Notice of Layoff The Employer shall notify employees who are to be laid off four (4) weeks prior to the effective date of layoff. If the employee has not had the opportunity to work the days as provided in this article, they shall be paid for the days for which work was not made available.

  • Service Requests Any requests by a Party to the other Party regarding the Services or any modification or alteration to the provision of the Services must be made by an Authorized Representative (it being understood that the receiving Party will not be obligated to agree to any modification or alteration requested thereby). Notwithstanding anything to the contrary hereunder, each Party may avail itself of the remedies set forth in Section 6.4 without fulfilling the notice requirements of this Section 2.3.

  • Directing Requests Requests in writing for negotiation meetings from the Association will be made directly to the Superintendent or his designee. Requests from the Board will be made in writing to the President of the Association. Requests for negotiation meetings shall be submitted between sixty (60) and one hundred and twenty (120) days prior to the expiration of the contract term.

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