Common use of Service Details Clause in Contracts

Service Details. 2.1. Customer will receive the applicable entitlements set out below for the subscription level specified in the applicable Order. Entitlement Subscription Level TAM Premium TAM Engagements TAM engagement hours per week Up to 3 Up to 5 EBYS hours none 10 hours included and coordinated by XXX On-Going/On-request activities Assist with the management/oversight/tracking of support requests for Severity 1 and 2 Incidents yes yes Create and maintain the Service Activity Report yes yes Project Request Streamlining Schedule an insight & planning review call covering: ⮚ Review of open Projects ⮚ Review of service level performance ⮚ Report on license usage ⮚ Update on Offering roadmap Quarterly Monthly Annual Detailed review Annual Onsite Review and Planning session - yes Entitlement Subscription Level TAM Premium TAM Annual TAM assessment report - yes Customer Advocacy Gather input on Customer requests for product enhancements and input into Entrust formal product management systems yes yes Special Access Program Coordinate early access to features/products (Beta) - yes Invitation to customer summit (when held) - yes Invitation to Entrust Exec Briefing (when held) - yes

Service Details. 2.1. Customer will receive the applicable entitlements set out below for the subscription level specified in the applicable Order. Entitlement Subscription Level TAM Premium TAM Engagements TAM engagement hours per week Up to 3 Up to 5 EBYS hours none 10 hours included and coordinated by XXX On-Going/On-request activities Assist with the management/oversight/tracking of support requests for Severity 1 and 2 Incidents yes yes Create and maintain the Service Activity Report yes yes Project Request Streamlining Schedule an insight & planning review call covering: ⮚ ➢ Review of open Projects ⮚ ➢ Review of service level performance ⮚ ➢ Report on license usage ⮚ ➢ Update on Offering roadmap Quarterly Monthly Annual Detailed review Annual Onsite Review and Planning session - yes Entitlement Subscription Level TAM Premium TAM Annual TAM assessment report - yes Customer Advocacy Gather input on Customer requests for product enhancements and input into Entrust formal product management systems yes yes Special Access Program Coordinate early access to features/products (Beta) - yes Invitation to customer summit (when held) - yes Invitation to Entrust Exec Briefing (when held) - yes