Service Inquiries and Complaints. The CVWMA will be responsible for communicating to the Contractor service issues and other matters of concern received from the Participating Local Jurisdictions and residents served by the Municipal Solid Waste (MSW) Collection and Disposal Services.
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Service Inquiries and Complaints. All service inquiries and complaints shall be directed to the Contractor. A representative of the Contractor shall be available to receive the complaints during normal business hours. All service complaints will be handled by the Contractor in a courteous, prompt and efficient manner. If there is an unresolved dispute between the Contractor and a customer, the matter will be reviewed and a decision made by the City Manager.
Service Inquiries and Complaints
