CONTRACTOR’S Customer Service Sample Clauses

CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR. 2314 18.01.1 A representative of CONTRACTOR shall be available to receive the 2315 complaints during normal business hours. 2316 18.01.2 All service complaints will be handled by CONTRACTOR in a 2317 prompt and efficient manner. In the case of a dispute between CONTRACTOR and a 2318 Service Recipient, the matter will be reviewed and a decision made by the Town 2319 Representative. 2320 18.01.3 CONTRACTOR will utilize the Customer Service Log to maintain a 2321 record of all inquiries and complaints in a manner prescribed by the TOWN.
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CONTRACTOR’S Customer Service. ‌ All service inquiries and complaints shall be directed to the CONTRACTOR. A representative of the CONTRACTOR shall be available to receive the complaints during normal business hours. All service complaints will be handled by the CONTRACTOR in a prompt, courteous, and efficient manner.
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CONTRACTOR’S Customer Service. CONTRACTOR shall maintain staff, office 15 hours and after hours phone answering capabilities in accordance with Section 14.01. All 16 service inquiries and complaints shall be directed to the CONTRACTOR. A representative of 17 the CONTRACTOR shall be available to receive the complaints during normal business hours. 18 All service complaints will be handled by the CONTRACTOR in a prompt, courteous, and 20 the matter will be reviewed and a decision made by the City Representative. 21 14.02.1 The CONTRACTOR will utilize the customer service log to 22 maintain a record of all inquiries and complaints in a manner prescribed by the CITY.
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CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR however, all Residential service starts and stops shall be directed to CITY. A representative of CONTRACTOR shall be available to receive the complaints during normal business hours. All service inquiries and complaints will be handled by CONTRACTOR in a prompt and efficient manner. In the case of a dispute between CONTRACTOR and a Service Recipient, the matter will be reviewed and a decision made by the City Manager.
Sample 1
CONTRACTOR’S Customer Service. All service inquiries and complaints will be directed to Contractor. A representative of Contractor must be available to receive the complaints during normal business hours. Contractor is required to utilize the City’s Customer Relationship Management System (CRMS) for handling of customer complaints received by the City for hauling, street sweeping, storm drain cleaning, and any other services under this Agreement. Contractor must participate in mandatory CRMS training before utilizing system. All service complaints will be handled by Contractor in a prompt and efficient manner. CRMS cases must be addressed and resolved within 3 Work Days. In the case of a dispute between Contractor and a Service Recipient, the matter will be reviewed, and a decision made by the Agreement Administrator.
Sample 1
CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to the CONTRACTOR. A representative of the CONTRACTOR shall be available to receive the complaints during normal business hours. All service complaints will be handled by the CONTRACTOR in a prompt and efficient manner. In the case of a dispute between the CONTRACTOR and a Service Recipient, the matter will be reviewed and a decision made by the Contract Administrator 16.01.1 The CONTRACTOR will utilize the Customer Service Log to 16.01.2 For those complaints related to missed Collections that are received by 1:00 p.m. on a Work Day, the CONTRACTOR will return to the Residential Service Unit address and Collect the missed materials before leaving the Service Area for the day. For those complaints related to missed Collections that are received after 3:00
Sample 1
CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR. 2206 30.01.1 A representative of CONTRACTOR shall be available to receive the 2207 complaints during normal business hours. 2208 30.01.2 All service complaints will be handled by CONTRACTOR in a prompt 2209 and efficient manner. In the case of a dispute between CONTRACTOR and a Service Recipient, 2210 the matter will be reviewed and a decision made by the Town Representative. 2211 30.01.3 CONTRACTOR will utilize the Customer Service Log to maintain a 2212 record of all inquiries and complaints in a manner prescribed by the TOWN. 2213 30.01.3.1 For those complaints related to missed collections that are 2214 received by 1:00 p.m. on a Work Day, CONTRACTOR will return to the Service Unit address and 2215 Collect the missed materials before leaving the Service Area for the day. 2216 30.01.3.2 For those complaints related to missed collections that are 2217 received after 1:00 p.m. on a Work Day, CONTRACTOR shall have until the end of the following 2218 Work Day to resolve the complaint. 2219 30.01.3.3 For those complaints related to repair or replacement of 2220 Carts or Bins, the appropriate Articles of this Agreement shall apply. 2221 30.01.4 CONTRACTOR agrees that it is in the best interest of the TOWN that 2222 all Garbage and Recyclable Material be collected on the scheduled collection day. 2223 30.01.4.1 Accordingly, missed collections will normally be collected 2224 as set forth above regardless of the reason that the collection was missed. However, in the event 2225 a Service Recipient requests missed Collection Service more than two (2) times in any 2226 consecutive two (2) month period the Town Representative will work with CONTRACTOR to 2227 determine an appropriate resolution to that situation. 2228 30.01.4.2 In the event CONTRACTOR believes any complaint to be 2229 without merit, CONTRACTOR shall notify the Town Representative, either by Phone or Email. 2230 The Town Representative will investigate all disputed complaints and render a decision. 2231 ARTICLE 31. Quality of Performance of Contractor 2232 31.01 Intent. CONTRACTOR acknowledges and agrees that one of TOWN’S 2233 primary goals in entering into this Agreement is to ensure that the Collection Services are of the 2234 highest caliber, that Service Recipient satisfaction remains at the highest level, that maximum 2235 diversion levels are achieved, and that materials collected are put to the highest and best use to 2236 ...
Sample 1
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CONTRACTOR’S Customer Service. All service inquiries and complaints will be directed to Contractor. A representative of Contractor must be available to receive the complaints during normal business hours. All service complaints will be handled by Contractor in a prompt and efficient manner. CRMS cases must be addressed and resolved within 3 Work Days. In the case of a dispute between Contractor and a Service Recipient, the matter will be reviewed, and a decision made by the Agreement Administrator.
Sample 1
CONTRACTOR’S Customer Service. All service inquiries and complaints from Service Recipients will be directed to CONTRACTOR. A representative of CONTRACTOR must be available to receive the complaints during normal business hours. All service complaints will be handled by CONTRACTOR in a prompt and efficient manner. In the case of a dispute between CONTRACTOR and a Service Recipient, the matter will be reviewed, and a decision made by the Agreement Administrator. 9.01.1. CONTRACTOR will utilize the Customer Service Log to maintain a record of all inquiries and complaints in a manner prescribed by CITY. CONTRACTOR must maintain a record of all inquiries and complaints for a minimum of three (3) years, available upon CITY request. 9.01.2. For those complaints related to missed Collections, where Containers are properly and timely set out, that are received by 12:00 noon on a Work Day, CONTRACTOR will return to the Service Unit address and Collect the missed materials before leaving the Service Area for the day. For those complaints related to missed Collections that are received after 12:00 noon on a Work Day, CONTRACTOR will have until the end of the following Work Day to resolve the complaint. For those complaints related to repair or replacement of Carts or Bins, the appropriate Sections of this Agreement will apply. 9.01.3. XXXXXXXXXX agrees that it is in the best interest of CITY that all Solid Waste be Collected on the scheduled Collection day. Accordingly, missed Collections will normally be Collected as set forth above regardless of the reason that the Collection was missed. However, in the event a Service Recipient requests missed Collection service more than two (2) times in any consecutive two (2) month period the Agreement Administrator will work with CONTRACTOR to determine an appropriate resolution to that situation. In the event CONTRACTOR believes any complaint to be without merit, CONTRACTOR will notify the Agreement Administrator, either by fax or e-mail. The Agreement Administrator will investigate all disputed complaints and render a decision. 9.01.4. CONTRACTOR’s service and emergency telephone numbers must be accessible by a local (CITY) phone number. The telephone number(s) must be listed in the area’s telephone directories under CONTRACTOR’s name in the White Pages and Yellow Pages.
Sample 1

Related to CONTRACTOR’S Customer Service

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Contractor’s Contract Manager The Contractor’s Contract Manager, who is primarily responsible for the Contractor’s oversight of the Contract performance, will be identified in a separate writing to the Department upon Contract signing in the following format: Contractor’s Contract Manager Name Contractor’s Name Contractor’s Physical Address Contractor’s Telephone # Contractor’s Email Address If the Contractor changes its Contract Manager, the Contractor will notify the Department. Such a change does not require an amendment to the Contract.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • B5 Contractor’s Staff The Authority may, by written notice to the Contractor, refuse to admit onto, or withdraw permission to remain on, the Authority’s Premises:

  • Contractor Services Emerald has contracted, on an exclusive basis, with official contractors to provide certain services for the Event. Service companies other than the official contractors will not be allowed to perform any of these exclusive services. Non-exclusive services may be performed by exhibitor-appointed contractors (“EACs”) within certain guidelines. Please refer to the Exhibitor Service Manual for a listing of exclusive services and EAC guidelines.

  • Contractor Key Personnel ‌ The Contractor shall assign a Corporate OASIS SB Program Manager (COPM) and Corporate OASIS SB Contract Manager (COCM) as Contractor Key Personnel to represent the Contractor as primary points-of-contact to resolve issues, perform administrative duties, and other functions that may arise relating to OASIS SB and task orders solicited and awarded under OASIS SB. Additional Key Personnel requirements may be designated by the OCO at the task order level. There is no minimum qualification requirements established for Contractor Key Personnel. Additionally, Contractor Key Personnel do not have to be full-time positions; however, the Contractor Key Personnel are expected to be fully proficient in the performance of their duties. The Contractor shall ensure that the OASIS SB CO has current point-of-contact information for both the COPM and COCM. In the event of a change to Contractor Key Personnel, the Contractor shall notify the OASIS SB CO and provide all Point of Contact information for the new Key Personnel within 5 calendar days of the change. All costs associated with Contractor Key Personnel duties shall be handled in accordance with the Contractor’s standard accounting practices; however, no costs for Contractor Key Personnel may be billed to the OASIS Program Office. Failure of Contractor Key Personnel to effectively and efficiently perform their duties will be construed as conduct detrimental to contract performance and may result in activation of Dormant Status and/or Off-Ramping (See Sections H.16. and H.17.).

  • Contractor Personnel Contractor's staff is expected to present a professional appearance. All personnel of the Contractor will be neat, well groomed, properly uniformed in industry standard uniforms and are expected to conduct themselves at all times in a responsible and courteous manner while performing any work under this Agreement and/or whenever they are on District property. The following code of conduct will be adhered to by the Contractor, his agent(s) and/or his employees. If Contractor fails to ensure that its employees or other agents comply with these requirements, then Contractor may be terminated for cause under this Agreement: A. All employees of the Contractor shall wear a recognizable uniform. No hats will be worn inside the building. All of Contractor’s employees and agents performing work must carry a government-issued photo ID. Contractor’s employees and agents will present ID to District Staff upon request. This provision will be strictly enforced. B. The use of tobacco or tobacco products on Board property is prohibited by State law. C. The Contractor will not be permitted to utilize Day Labor or Temporary Workers to provide any services at any District facility. This includes any employees or agents that are hired prior to contract award. Failure to comply with this requirement could result in immediate termination of contract with the Contractor liable for any breach, including liquidated damages for delay damages and/or forfeiture of Performance Bond. D. The Contractor or employees or agents of the Contractor are not permitted to play loud music, to make unnecessary noises, or to use vulgar or inappropriate language that causes offense to others. E. The employment of unauthorized or illegal aliens by the Contractor is considered a violation of Section 247A (e) of the Immigration and Naturalization Act. If the Contractor knowingly employs unauthorized aliens, such a violation shall also be cause for termination of this Agreement. F. Possession of firearms will not be tolerated on Board property. No person who has a firearm in their vehicle will be permitted to park on District property. Any employee of the Contractor found in violation of this policy will be immediately asked to leave, and will not be allowed to return to perform further work without the consent of the District. G. The Contractor certifies that he/she will not engage in the unlawful manufacture, sale distribution, dispensation, possession, or use of a controlled substance or drug during the performance of the contract and that a drug-free workplace will be provided for the Contractor’s employees or agents during the performance of the contract. The Contractor also certifies that he will secure from any subcontractor who works on the contract, written certification of the same drug free workplace requirements. False certification or violation by failing to carry out requirements of O.C.G.A. § 50-24-3 may cause suspension, termination of contract, or debarment of such bidder Please Note: If any employee or agent of the Contractor or Sub-contractor is found to have brought a firearm on District property, the Contractor or Sub-contractor shall prohibit them from continuing to perform any work on District property. If the Contractor or Sub-contractor fails to do so, then the District may terminate this Agreement for cause as set forth below.

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