CONTRACTOR’S Customer Service. All service inquiries and complaints from Service Recipients will be directed to CONTRACTOR. A representative of CONTRACTOR must be available to receive the complaints during normal business hours. All service complaints will be handled by CONTRACTOR in a prompt and efficient manner. In the case of a dispute between CONTRACTOR and a Service Recipient, the matter will be reviewed, and a decision made by the Agreement Administrator.
CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR. 2314 18.01.1 A representative of CONTRACTOR shall be available to receive the 2315 complaints during normal business hours. 2316 18.01.2 All service complaints will be handled by CONTRACTOR in a 2317 prompt and efficient manner. In the case of a dispute between CONTRACTOR and a 2318 Service Recipient, the matter will be reviewed and a decision made by the Town 2319 Representative. 2320 18.01.3 CONTRACTOR will utilize the Customer Service Log to maintain a 2321 record of all inquiries and complaints in a manner prescribed by the TOWN.
CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR. 2206 30.01.1 A representative of CONTRACTOR shall be available to receive the 2207 complaints during normal business hours. 2208 30.01.2 All service complaints will be handled by CONTRACTOR in a prompt 2209 and efficient manner. In the case of a dispute between CONTRACTOR and a Service Recipient, 2210 the matter will be reviewed and a decision made by the Town Representative. 2211 30.01.3 CONTRACTOR will utilize the Customer Service Log to maintain a 2212 record of all inquiries and complaints in a manner prescribed by the TOWN. 2213 30.01.3.1 For those complaints related to missed collections that are 2214 received by 1:00 p.m. on a Work Day, CONTRACTOR will return to the Service Unit address and 2215 Collect the missed materials before leaving the Service Area for the day. 2216 30.01.3.2 For those complaints related to missed collections that are 2217 received after 1:00 p.m. on a Work Day, CONTRACTOR shall have until the end of the following 2218 Work Day to resolve the complaint. 2219 30.01.3.3 For those complaints related to repair or replacement of 2220 Carts or Bins, the appropriate Articles of this Agreement shall apply. 2221 30.01.4 CONTRACTOR agrees that it is in the best interest of the TOWN that 2222 all Garbage and Recyclable Material be collected on the scheduled collection day. 2223 30.01.4.1 Accordingly, missed collections will normally be collected 2224 as set forth above regardless of the reason that the collection was missed. However, in the event 2225 a Service Recipient requests missed Collection Service more than two (2) times in any 2226 consecutive two (2) month period the Town Representative will work with CONTRACTOR to 2227 determine an appropriate resolution to that situation. 2228 30.01.4.2 In the event CONTRACTOR believes any complaint to be 2229 without merit, CONTRACTOR shall notify the Town Representative, either by Phone or Email. 2230 The Town Representative will investigate all disputed complaints and render a decision. 2231 ARTICLE 31. Quality of Performance of Contractor 2232 31.01 Intent. CONTRACTOR acknowledges and agrees that one of TOWN’S 2233 primary goals in entering into this Agreement is to ensure that the Collection Services are of the 2234 highest caliber, that Service Recipient satisfaction remains at the highest level, that maximum 2235 diversion levels are achieved, and that materials collected are put to the highest and best use to 2236 ...
CONTRACTOR’S Customer Service. CONTRACTOR shall maintain staff, office 15 hours and after hours phone answering capabilities in accordance with Section 14.01. All 16 service inquiries and complaints shall be directed to the CONTRACTOR. A representative of 17 the CONTRACTOR shall be available to receive the complaints during normal business hours. 18 All service complaints will be handled by the CONTRACTOR in a prompt, courteous, and 20 the matter will be reviewed and a decision made by the City Representative.
CONTRACTOR’S Customer Service. All service inquiries and complaints will be directed to Contractor. A representative of Contractor must be available to receive the complaints during normal business hours. Contractor is required to utilize the City’s Customer Relationship Management System (CRMS) for handling of customer complaints received by the City for hauling, street sweeping, storm drain cleaning, and any other services under this Agreement. Contractor must participate in mandatory CRMS training before utilizing system. All service complaints will be handled by Contractor in a prompt and efficient manner. CRMS cases must be addressed and resolved within 3 Work Days. In the case of a dispute between Contractor and a Service Recipient, the matter will be reviewed, and a decision made by the Agreement Administrator.
CONTRACTOR’S Customer Service. All service inquiries and complaints shall be directed to CONTRACTOR however, all Residential service starts and stops shall be directed to CITY. A representative of CONTRACTOR shall be available to receive the complaints during normal business hours. All service inquiries and complaints will be handled by CONTRACTOR in a prompt and efficient manner. In the case of a dispute between CONTRACTOR and a Service Recipient, the matter will be reviewed and a decision made by the City Manager.
CONTRACTOR’S Customer Service. All service inquiries and complaints will be directed to Contractor. A representative of Contractor must be available to receive the complaints during normal business hours. All service complaints will be handled by Contractor in a prompt and efficient manner. CRMS cases must be addressed and resolved within 3 Work Days. In the case of a dispute between Contractor and a Service Recipient, the matter will be reviewed, and a decision made by the Agreement Administrator.
