Service Level Agreement Definitions Sample Clauses

Service Level Agreement Definitions. In this Service Level Agreement unless listed below all words and phrases shall have the same meaning as defined in clause 1 of this Agreement. The following terms shall have the following meanings: “Actual Delivery Date” the actual date on which Metrotech provides the Connection tested and ready to use; “Availability” the time for which the Internet Services and a Connection is available. A Connection shall be deemed unavailable if it is completely interrupted for greater than 30 consecutive seconds;
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Service Level Agreement Definitions first line support" refers to the management and maintenance of user accounts and configuration options and settings available to individual users. "second line support" refers to the management and maintenance of configuration options and settings that are part of the Service available to privileged users "third line support" refers to any additional support not included in first or second line support "month" refers to a calendar month "day" refers to the hours between 08:00 and 18:00 on working days (Monday to Friday excluding national/bank holidays) "error" or "errors" refers to behaviour of the system other than that which is part of normal functional activity.
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Service Level Agreement Definitions. For purposes of this Agreement, the following definitions shall apply only to the TCP Services. References to Section numbers in this Exhibit B shall apply to Sections in Exhibit B, unless expressly provided otherwise.
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Service Level Agreement Definitions. In this Service Level Agreement unless listed below all words and phrases shall have the same meaning as defined in clause 1 of this Agreement. The following terms shall have the following meanings: “Actual Delivery Date” the actual date on which OneFibre provides the Connection tested and ready to use; “Availability” the time for which the Internet Services and a Connection is available. A Connection shall be deemed unavailable if it is completely interrupted for greater than 30 consecutive seconds;
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Service Level Agreement Definitions 
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Related to Service Level Agreement Definitions

  • PROJECT DEFINITIONS The following capitalized terms have the meanings assigned below for purposes of Exhibits A and B.

  • Project Definition The known characteristics of the Project and sub-projects shall be described in general terms which will provide the participants a basic understanding of the Project and sub- projects.

  • Grievance Definitions A grievance shall be defined as any difference arising out of an interpretation, application, administration or alleged violation of this Collective Agreement. A grievance shall be categorized as follows:

  • SECTION I - DEFINITIONS As used in this Agreement, the following terms shall have the meanings ascribed herein unless otherwise stated or reasonably required by the Agreement, and other forms of any defined words shall have a meaning parallel thereto.

  • – SCOPE & DEFINITIONS 2.01 The Employer recognizes the Ontario Nurses’ Association as the bargaining agent of all registered nurses and nurses with a temporary certificate of registration employed by the Caressant Care Nursing and Retirement Homes Limited, The Xxxxxx Home for Seniors, save and except Director of Nursing, persons above the rank of Director of Nursing and employees in bargaining units for which any trade union held bargaining rights as of May 6, 2011.

  • General Conditions; Definitions 1.01. The General Conditions (as defined in the Appendix to this Agreement) constitute an integral part of this Agreement.

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