Minimum Service Standards. For the Projects listed in Exhibit A, the Implementing Party agrees to provide for:
Minimum Service Standards. Duke Energy Ohio shall comply with the minimum gas service standards for natural gas companies as set forth in Chapter 4901:1-13 of the Ohio Administrative Code, a copy of which may be viewed on the Public Utilities Commission of Ohio’s Web site at xxx.xxxx.xxxx.xxx, or obtained from the Public Utilities Commission of Ohio upon request. Where the Public Utilities Commission of Ohio has granted a waiver to Duke Energy Ohio for any provision of the minimum gas service standards, Duke Energy Ohio shall comply with the terms of any Order granting such waiver.
Minimum Service Standards. The reliability and quality of the supply of electricity will be determined under your customer connection services contract which will specify permitted interruptions and times in which interruptions will be remedied.
Minimum Service Standards. In providing Services pursuant to the Panel Deed, the Service Provider must satisfy the following minimum service standards.
Minimum Service Standards. If your premises are in the Australian Capital Territory, we must comply with all applicable Minimum Service Standards in Schedule 1 of the Consumer Protection Code and you are entitled to a rebate under that Code if we fail to meet any applicable Minimum Service Standards. You may apply for a rebate by contacting us within 3 months of the incidence of non-compliance. Simplified explanation of terms billing cycle means the regular recurrent period for which you receive a bill from us; business day means a day other than a Saturday, a Sunday or a public holiday; customer means a person who buys or wants to buy energy from a retailer; customer connection contract means a contract between you and your distributor for the provision of customer connection services; designated retailer means the financially responsible retailer for the premises (where you have an existing connection) or the local area retailer (where you do not have an existing connection) for your premises; disconnection means an action to prevent the flow of energy to the premises, but does not include an interruption; distributor means the person who operates the system that connects your premises to the distribution network; emergency means an emergency due to the actual or imminent occurrence of an event that in any way endangers or threatens to endanger the safety or health of any person, or normal operation of the distribution system or transmission system, or that destroys or damages, or threatens to destroy or damage, any property; energy means electricity or gas; energy laws means national and State and Territory laws and rules relating to energy and the legal instruments made under those laws and rules; force majeure event means an event outside the control of a party; GST has the meaning given in the GST Act (A New Tax System (Goods and Services Tax) Act 1999 (Cth));
Minimum Service Standards. 1-2-Let will aim to respond to enquiries or requests from the Landlord or any tenants as follows: • Non-emergency e-mails and calls will be acknowledged within 5 working days and responded to within 10 working days. • Emergency emails and phone calls will be acknowledged within 2 working days and responded to within 5 working days. If 1-2-Let is unable to respond in full within the timeframes outlined above, we will keep the Landlord or any tenant informed of when you can expect a response. There may occasionally be circumstances out with 1-2-Let’s control which prevent us from adhering to these timeframes: • the office is closed for weekends or public holidays; • adverse weather or sickness has led to staff shortages; • we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • we cannot respond in full without visiting the rental property and the tenant is restricting access; • we cannot respond in full without the input of a key member of staff who is not available. 1-2-Let will not communicate with landlords or tenants in any way that is abusive, intimidating or threatening.
Minimum Service Standards. If your premises are in the Australian Capital Territory, we must comply with all applicable Minimum Service Standards in Schedule 1 of the Consumer Protection Code and you are entitled to a rebate under that Code if we fail to meet any applicable Minimum Service Standards. You may apply for a rebate by contacting us within 3 months of the incidence of non-compliance. Simplified explanation of terms billing cycle means the regular recurrent period for which you receive a bill from us; business day means a day other than a Saturday, a Sunday or a public holiday; customer means a person who buys or wants to buy energy from a retailer; customer connection contract means a contract between you and your distributor for the provision of customer connection services; designated retailer means the financially responsible retailer for the premises (where you have an existing connection) or the local area retailer (where you do not have an existing connection) for your premises; disconnection means an action to prevent the flow of energy to the premises, but does not include an interruption; distributor means the person who operates the system that connects your premises to the distribution network; distributor planned interruption means an interruption for:
Minimum Service Standards. VAR agrees that the Mitel electronic Price List and other Mitel products require installation, warranty, and post-sale servicing and maintenance by skilled, trained, fully-qualified and Mitel certified technicians. VAR will provide prompt and expert installation and service support for all Mitel PRODUCTS sold by VAR. In view of these requirements, VAR agrees to strictly adhere to all installation, maintenance, and service guidelines established by Mitel from time to time. VAR also agrees to employ a sufficient number of technicians to ensure that only Mitel certified technicians undertake an end-user service call. For purposes of this Agreement, the term "certified" shall mean the successful completion by the appropriate technician of a training course offered by Mitel on the applicable product, as evidenced by the issuance to the technician by Mitel of a numbered Certificate of Completion.
Minimum Service Standards. Regardless of whether required by Law:
Minimum Service Standards. Where requested to do so, the Agents will try to accommodate a landlord or tenant’s preferred method of communication, wherever possible. However, the normal method of communication will be by email. We will aim to acknowledge communications within 5 working days, respond in full to urgent communications within 7 working days and respond in full to all other communications within 10 working days. There may occasionally be circumstances out with our control which prevent us from adhering to these timeframes. These include: - • when the office is closed for weekends or public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. If we are unable to respond in full within the timeframes outlined above, we will keep you informed of when you can expect a response. We will not communicate with landlords or tenants in any way that is abusive, intimidating or threatening.
