Service Level Calculations a. At the discretion of the Participating State or Entity, Contractor shall produce reports that can be measured against the required SLA components.
b. The Participating State or Entity shall determine how the reports will be utilized and whether liquidated damages will be assessed for failure to meet the SLA requirements. Any liquidated damages or penalty structure shall be defined in the Participating State or Entity’s Participating Addendum.
Service Level Calculations. At the discretion of the Participating State or Entity, Contractor shall produce reports that can be measured against the required SLA components.
Service Level Calculations. 3.1 Service Availability is calculated only in respect of the components provided by SC as part of the Services and does not include any CI or third-party components over which SC exercises no control, including, without limitation, telecommunication providers, the Internet, or CI’s or Client’s own network connections and systems, which are the sole responsibility of CI or the Client as the case may be.
3.2 Service Availability is calculated based on the number of hours of uptime during a one month period as a percentage of the total number of hours during such period, excluding maintenance and Force Majeure events, and averaged over a 12-month rolling period. “Unplanned Downtime” is a system unavailability period that has not been planned and for which SC has not given prior notice. % Availability = Total # Hours – Unplanned Downtime Hours x 100 Total # Hours
Service Level Calculations. At the discretion of the Participating State or Entity, Awarded Vendor(s) shall produce reports that can be measured against the required SLA components. Refer to Subsection 4.5.3 (e) for reporting requirements. The Participating State or Entity shall determine how the reports will be utilized and whether liquidated damages will be assessed for failure to meet the SLA requirements. Any liquidated damages or penalty structure shall be defined in the Participating State or Entity’s Participating Addendum.
Service Level Calculations.
a. Raw Fill Rate will be calculated by dividing the number of units delivered by the number of units ordered.
