Service Level Objective for Hosting Services Sample Clauses

Service Level Objective for Hosting Services. PeopleGuru offers a service uptime guarantee for the Service of 99.9% of available time, calculated monthly. Available time does not include Service interruptions caused by: (a) planned downtime including, but not limited to, recurring and extended system maintenance and Service enhancements, upgrades, and updates; (b) emergency maintenance, and (c) any unavailability caused by circumstances beyond PeopleGuru’s reasonable control, as described in Section 11.4. If Customer believes PeopleGuru has failed to maintain this level of Service availability, Customer may contact PeopleGuru within 5 days of any unscheduled outage that exceeds 1 hour in duration and request a credit of up to 5% of the monthly Software Service fees for that unscheduled outage. In no case shall the outage credits in any given month exceed 100% of the monthly Software Service fees invoiced by PeopleGuru and the
Sample 1Sample 2Sample 3See All (4)
AutoNDA by SimpleDocs
Service Level Objective for Hosting Services. PeopleGuru offers a service uptime guarantee for the Service of 99.9% of available time, calculated monthly. Available time does not include Service interruptions caused by: (a) planned
Sample 1Sample 2See All (4)
Service Level Objective for Hosting Services. PeopleGuru offers a service uptime guarantee for the Service of 99% of available time, calculated monthly. Available time does not include Service interruptions caused by: (a) planned downtime including, but not limited to, recurring and extended system maintenance and Service enhancements, upgrades, and updates; (b) emergency maintenance, and (c) any unavailability caused by circumstances beyond PeopleGuru’s reasonable control, as described in Section 11.4. If Reseller believes PeopleGuru has failed to maintain this level of Service availability, Reseller may contact PeopleGuru within 5 days of any unscheduled outage that exceeds 1 hour in duration and request a credit of up to 5% of the monthly Software Service fees for that unscheduled outage. In no case shall the outage credits in any given month exceed 100% of the monthly Software Service fees invoiced by PeopleGuru and the credits may be used only for payment of future invoices from PeopleGuru. Total Service uptime and unscheduled Service outage time shall be solely determined by PeopleGuru.
Sample 1
Service Level Objective for Hosting Services. PeopleGuru Cannabiz, LLC offers a service uptime guarantee for the Service of 99.9% of available time, calculated monthly. Available time does not include Service interruptions caused by: (a) planned downtime including, but not limited to, recurring and extended system maintenance and Service enhancements, upgrades, and updates; (b) emergency maintenance, and (c) any unavailability caused by circumstances beyond PeopleGuru Cannabiz, LLC’s reasonable control, as described in Section 11.4. If Customer believes PeopleGuru Cannabiz, LLC has failed to maintain this level of Service availability, Customer may contact PeopleGuru Cannabiz, LLC within 5 days of any unscheduled outage that exceeds 1 hour in duration and request a credit of up to 5% of the monthly Software Service fees for that unscheduled outage. In no case shall the outage credits in any given month exceed 100% of the monthly Software Service fees invoiced by PeopleGuru Cannabiz, LLC and the credits may be used only for payment of future invoices from PeopleGuru Cannabiz, LLC. Total Service uptime and unscheduled Service outage time shall be solely determined by PeopleGuru Cannabiz, LLC.
Sample 1

Related to Service Level Objective for Hosting Services

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Hosting Services NCR Voyix shall furnish facilities, equipment, computer programs and services, as specified from time to time by NCR Voyix, that NCR Voyix deems necessary for operation and maintenance of the System (collectively, the “Hosting Services”).

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Performance Schedule The Parties will perform their respective responsibilities in accordance with the Performance Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance.

  • Approved Services; Additional Services Registry Operator shall be entitled to provide the Registry Services described in clauses (a) and (b) of the first paragraph of Section 2.1 in the Specification 6 attached hereto (“Specification 6”) and such other Registry Services set forth on Exhibit A (collectively, the “Approved Services”). If Registry Operator desires to provide any Registry Service that is not an Approved Service or is a material modification to an Approved Service (each, an “Additional Service”), Registry Operator shall submit a request for approval of such Additional Service pursuant to the Registry Services Evaluation Policy at xxxx://xxx.xxxxx.xxx/en/registries/rsep/rsep.html, as such policy may be amended from time to time in accordance with the bylaws of ICANN (as amended from time to time, the “ICANN Bylaws”) applicable to Consensus Policies (the “RSEP”). Registry Operator may offer Additional Services only with the written approval of ICANN, and, upon any such approval, such Additional Services shall be deemed Registry Services under this Agreement. In its reasonable discretion, ICANN may require an amendment to this Agreement reflecting the provision of any Additional Service which is approved pursuant to the RSEP, which amendment shall be in a form reasonably acceptable to the parties.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!