Common use of Service Management Manual Clause in Contracts

Service Management Manual. (a) Upon its adoption by VITA, the Service Management Manual will serve as a common document shared among the Integrated Suppliers, which all will operate in accordance with and be subject to the terms therein, as applicable to each such party. Among other things, the Service Management Manual will provide detailed descriptions of the Managed Environment and the manner in which functions will be performed by the Supplier and each of the other Integrated Suppliers, including: (i) Equipment, Materials and Systems to be procured, used or supported; (ii) Documentation (including manuals, user guides and specifications) to be created and maintained by the Supplier and the other Integrated Suppliers, including, as applicable, the MSI; (iii) specific activities to be undertaken by the Supplier in connection with each Service, including, where appropriate, the direction, monitoring, staffing, reporting, planning and oversight activities to be performed by the Supplier under this Agreement; (iv) Operational Change Control Procedures and Contract Change Control Procedures;

Service Management Manual. (‌ a) Upon its adoption by VITADMAS, the Service Management Manual will serve as a common document shared among the Integrated Suppliers, which all will operate in accordance with and be subject to the terms therein, as applicable to each such party. Among other things, the Service Management Manual will provide detailed descriptions of the Managed Environment and the manner in which functions will be performed by the Integrated Supplier and each of the other Integrated Suppliers, including: (i) i. Equipment, Materials and Systems to be procured, used or supported; (ii) . Documentation (including manuals, user guides and specifications) to be created and and/or maintained by the Integrated Supplier and the other Integrated Suppliers, including, as applicable, the MSI; (iii) . specific activities to be undertaken by the Integrated Supplier in connection with each Service, including, where appropriate, the direction, supervision, monitoring, staffing, reporting, planning and oversight activities to be performed by the Integrated Supplier under this Agreement; (iv) . Operational Change Control Procedures and Contract Change Control Procedures;