Operating Level Agreements. (a) Among other things, Operating Level Agreements will:
(i) govern how the parties thereto coordinate activities, interact and integrate processes, ensure that there are no gaps or unnecessary duplication of responsibility, and will define at an operating level the demarcation of Functions and the touch points between such parties; and
(ii) otherwise describe key dependencies between such parties.
(b) The Supplier will execute an Operating Level Agreement with the MSI, as well as other Operating Level Agreements with applicable Integrated Suppliers.
(c) The Supplier will ensure that all Operating Level Agreements to which it is a party remain current and consistent with all other relevant documentation (e.g., the Service Management Manual, VITA Rules).
(d) Each Operating Level Agreement will be subject to VITA’s review, comments and approval. The Supplier will bear the responsibility to ensure that the MSI and all other applicable Integrated Suppliers incorporate VITA’s comments, resolve any VITA concerns, and obtain VITA’s written approval prior to finalization of any such Operating Level Agreement to which the Supplier is a party. Similarly, in order for any amendment to an Operating Level Agreement to become effective, such amendment must be reviewed and approved in writing by VITA.
Operating Level Agreements. If, when and as requested by VITA, enter into mutually agreed joint governance and issue resolution document(s), including operating level agreements, between and among Supplier and other Integrated Suppliers. In no event will any provision of this Agreement, or any right or benefit of VITA or the Customers provided for under this Agreement, be reduced, limited or otherwise adversely affected (including through any increase in cost, charge or expense) as a consequence of the terms of the Service Management Manual or any Operating Level Agreement.
Operating Level Agreements. PwCES shall provide notice to Equifax of (i) a failure by Equifax or any third party retained by, or under control of, Equifax, to provide hardware, software, services, data or materials that Equifax or such third party is required to provide to PwCES under this Agreement and that PwCES requires to perform the Services or (ii) a failure by Equifax to timely and accurately perform its responsibilities as set forth in this Agreement, including, without limitation a failure to comply with an Operating Level Agreement, in each case within ten (10) days of becoming aware that such failure is adversely affecting its ability to perform in accordance with the terms of this Agreement. If PwCES fails to provide such notice, then such failure shall not relieve PwCES of its obligations to perform the Services in accordance with this Agreement until such notice is provided to Equifax.
Operating Level Agreements. Equifax shall perform its obligations consistent with the Operating Level Agreements set forth in Exhibit 10.
Operating Level Agreements. The Contractor shall enter into mutually agreed joint governance and issue resolution document(s) with other Integrated Service Providers as Operating Level Agreements (OLA). At a minimum, OLAs will: Govern how the Integrated Service Providers coordinate activities, interact and integrate processes, ensure that there are no gaps or unnecessary duplication of responsibility, and will define at an operating level the demarcation of functions and the touch points between such parties Describe the key dependencies between the Integrated Service Providers. Provide for sharing information, data, technical knowledge, expertise, and resources essential to the implementation of the Integrated Services Ensure the greatest degree of cooperation for the delivery of the Integrated Services Ensure shared responsibility for achieving required SLAs The Contractor shall develop, maintain, and adhere to OLAs with the Integrated Service Providers and any other vendors as applicable. The Contractor shall establish OLAs for any portion of the contract requiring cooperation and coordination with other contractors for delivery of the Integrated Services. The Contractor shall ensure that all OLAs remain current and consistent with all other relevant documentation (e.g., the SMM, service provider contract, DoD Policies).
Operating Level Agreements. If, when and as requested by DMAS, enter into mutually agreed joint governance and issue resolution document(s), including operating level agreements, between and among MSI, Integrated Supplier and other Integrated Suppliers. Operating Level Agreements are further described in Section 9.D.3
Operating Level Agreements. The term "Operating Level Agreement" means --------- ----- ---------- that level of service that Equifax shall provide in performing certain of its responsibilities upon which PwCES is reliant in providing Services, as set forth in Exhibit 2-C and Exhibit 10.
Operating Level Agreements. The Contractor shall develop, maintain, and adhere to OLAs with Service Providers and any other contractors as applicable. The Contractor shall establish OLAs for any portion of the contract requiring cooperation and coordination with other contractors in the accomplishment of the Government’s requirement. The agreements shall include the basis for sharing information, data, technical knowledge, expertise, and resources essential to the implementation of services, which shall ensure the greatest degree of cooperation to meet the terms of the contract.
Operating Level Agreements. Customer agrees to use Commercially Reasonable Efforts to perform its obligations under Customer Operating Level Agreements set forth on Attachment 4.3.3. If Customer or any of its representatives fails to perform any material obligation under this Master Agreement, which failure prevents Supplier from performing any of its obligations hereunder, Supplier's time for performance of such obligations will be extended by that period of time during which Customer or any of its representatives failed to perform. In addition, if as a result of any action or failure to act on the part of Customer or any of its representatives, Supplier's ability to perform has been rendered impossible (for example, Supplier's obligation to repair a pc is rendered impossible by virtue of the pc having been repaired by a third party), then Supplier will be relieved of its responsibility to perform such obligation in that instance. However, in all events, Supplier shall use Commercially Reasonable Efforts, commensurate with the level of criticality of Supplier's tasks to be performed, to perform in accordance with this Master Agreement notwithstanding a failure to perform by Customer or any of its representatives, and Supplier shall notify the Contract Executive of the failure to perform and Supplier's plan for completing its performance. Supplier agrees to make no claim for damages for delay in performance occasioned by an act or a failure to act by Customer or any of its representatives. In such cases, Supplier's sole compensation for delay shall be an extension of the time required to perform the tasks delayed or appropriate relief from the Service Level affected by the delay. Should adjustments be required which would substantially alter the Scope of Work, the Parties will negotiate in good faith and agree to an appropriate adjustment in the Service Levels and compensation payable to Supplier.
Operating Level Agreements. In no event will any provision of this Agreement, or any right or benefit of DMAS or the Business Partners and Customers provided for under this Agreement, be reduced, limited or otherwise adversely affected (including through any increase in cost, charge or expense) as a consequence of the terms of the Service Management Manual or any Operating Level Agreement.
