Service Quality Management Sample Clauses

Service Quality Management. City and Unisys shall establish a Service Quality Management framework within the governance organization that includes the following processes: • Unisys performance management • Stakeholder satisfaction management • Service knowledge management • Root Cause Analysis At a minimum, these processes must define how to: • Maintain industry knowledge and market best practices. • Ensure timely and accurate performance reporting. • Perform root cause analysis to identify and eliminate problems at the source. • Facilitate regular performance reviews with the business units and Unisys to drive continuous improvement in accordance with the terms of the Agreement. • Provide advice and guidance on security, business continuity and standards best practices. • Track and confirm consumption of the Services, including as compared to historical trend data and anticipated business activities.
Sample 1
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Service Quality Management. 2.1 The Provider will use its best endeavours to secure continuing improvements to the Services provided to the Funder. To this end the Provider will institute and maintain a system of management which:
Sample 1

Related to Service Quality Management

  • Quality Assurance/Quality Control Contractor shall establish and maintain a quality assurance/quality control program which shall include procedures for continuous control of all construction and comprehensive inspection and testing of all items of Work, including any Work performed by Subcontractors, so as to ensure complete conformance to the Contract with respect to materials, workmanship, construction, finish, functional performance, and identification. The program established by Contractor shall comply with any quality assurance/quality control requirements incorporated in the Contract.

  • Service Quality The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing.

  • Quality Management Grantee will:

  • Use; Quality Control a. Neither party may alter the other party’s trademarks from the form provided and must comply with removal requests as to specific uses of its trademarks or logos.

  • Quality Management System Supplier hereby undertakes, warrants and confirms, and will ensue same for its subcontractors, to remain certified in accordance with ISO 9001 standard or equivalent. At any time during the term of this Agreement, the Supplier shall, if so instructed by ISR, provide evidence of such certifications. In any event, Supplier must notify ISR, in writing, in the event said certification is suspended and/or canceled and/or not continued.

  • COUNTY’S QUALITY ASSURANCE PLAN The County or its agent will evaluate the Contractor’s performance under this Contract on not less than an annual basis. Such evaluation will include assessing the Contractor’s compliance with all Contract terms and conditions and performance standards. Contractor deficiencies which the County determines are severe or continuing and that may place performance of the Contract in jeopardy if not corrected will be reported to the Board of Supervisors. The report will include improvement/corrective action measures taken by the County and the Contractor. If improvement does not occur consistent with the corrective action measures, the County may terminate this Contract or impose other penalties as specified in this Contract.

  • Data Quality 4.1 Each party ensures that the shared Personal Data is accurate.

  • Clinical Management for Behavioral Health Services (CMBHS) System The CMBHS is the official record of documentation by System Agency. Grantee shall:

  • Monitoring Services IDT staff shall, using methods that include face-to-face and other contacts with the member, monitor the services a member receives. This monitoring shall ensure that:

  • Geotechnical Services Engineer will obtain all necessary subsurface investigations, tests, reports, and perform related surveys.

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