SERVICE USER INVOLVEMENT. B5.1. The Service Provider shall engage, liaise and communicate with Service Users, their Carers and Legal Guardians in an open and clear manner in accordance with the Law, Good Clinical Practice and their human rights.
B5.2. As soon as reasonably practicable following any reasonable request from the Customer, the Service Provider must provide evidence to the Customer of the involvement of Service Users, Carers and Staff in the development of Services.
B5.3. The Service Provider must carry out Service User surveys (and Carer surveys) and shall carry out any other surveys reasonably required by the Customer in relation to the Services. The form (if any), frequency and method of reporting such surveys shall be agreed between the Parties in writing from time to time.
B5.4. The Service Provider must review and provide a written report to the Customer on the results of each survey carried out under clause B5.3 and identify any actions reasonably required to be taken by the Service Provider in response to the surveys. The Service Provider must implement such actions as soon as practicable. If required by the Customer, the Service Provider must publish the outcomes and actions taken in relation to such surveys.
SERVICE USER INVOLVEMENT. The Provider shall engage, liaise and communicate with Service Users, their Carers and Legal Guardians in an open and clear manner in accordance with the Law, Good Clinical Practice and their human rights. The Parties must not discriminate between or against Service Users, on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other non-medical characteristics except as permitted by the Law. The Provider must provide appropriate assistance and make reasonable adjustments for Service Users, who do not speak, read or write English or who have communication difficulties (including without limitation hearing, oral or learning impairments). In performing this Contract the Provider must comply with the Equality Xxx 0000 and have due regard to the obligations contemplated by section 149 of the Equality Xxx 0000 to: eliminate discrimination, harassment, victimisation and any other conduct that is prohibited by the Equality Xxx 0000; advance equality of opportunity between persons who share a relevant protected characteristic (as defined in the Equality Act 2010) and persons who do not share it; and xxxxxx good relations between persons who share a relevant protected characteristic (as defined in the Equality Act 2010) and persons who do not share it, and for the avoidance of doubt this obligation shall apply whether or not the Provider is a public authority for the purposes of section 149 of the Equality Xxx 0000.
SERVICE USER INVOLVEMENT. The Partnership Board shall actively consider the extent to which Service Users including birth parents, adopters and adoptees can be invited to attend and contribute to the Partnership Board meetings. Invites may be extended on either an ad-hoc or “standing” basis.
SERVICE USER INVOLVEMENT. 17.1 The ILDP healthcare team should follow guidance issued by government bodies and Islington Council for arrangements for involving service users in committees, recruitment and other organisational activities, with support from the Care Trust.
SERVICE USER INVOLVEMENT conceptualisation
2.1.1 Who is a service user?
2.1.1.1 Patient
2.1.1.2 Expert patient
SERVICE USER INVOLVEMENT. The Provider shall engage, liaise and communicate with Service Users, their Carers and Legal Guardians in an open and clear manner in accordance with the Law, Good Clinical Practice and their human rights. As soon as reasonably practicable following any reasonable request from the Authority, the Provider must provide evidence to the Authority of the involvement of Service Users, Carers and Staff in the development of Services. The Provider must carry out Service User surveys (and Carer surveys) and shall carry out any other surveys reasonably required by the Authority in relation to the Services. The form (if any), frequency and method of reporting such surveys must comply with the requirements set out in Appendix D (Service User, Carer and Staff Surveys) or as otherwise agreed between the Parties in writing from time to time. The Provider must review and provide a written report to the Authority on the results of each survey carried out under clause B4.3. and identify any actions reasonably required to be taken by the Provider in response to the surveys. The Provider must implement such actions as soon as practicable. If required by the Authority, the Provider must publish the outcomes and actions taken in relation to such surveys.
SERVICE USER INVOLVEMENT. A9.1. The Provider shall engage, liaise and communicate with Service Users, their Carers and Legal Guardians in an open and clear manner in accordance with the Law, Good Clinical Practice and their human rights.
A9.2. As soon as reasonably practicable following any reasonable request from the Trust, the Provider must provide evidence to the Trust of the appropriate involvement of Service Users, Carers, Legal Guardians and Staff in the development of the Service.
A9.3. The Provider must carry out Service User surveys and any other surveys reasonably required by the Trust in relation to the Service. The form, frequency and method of reporting such surveys (if any) must comply with the requirements set out in Section C (Key Performance Indicators and Information Requirements) or as otherwise agreed between the Parties from time to time.
A9.4. The Provider must assist the Trust in reviewing and providing a written report to the Authority on the results of each survey carried out under clause A9.
SERVICE USER INVOLVEMENT. The Provider shall engage, liaise and communicate with Service Users, their Carers and Legal Guardians in an open and clear manner in accordance with the Law, Good Clinical Practice and their human rights. The Provider must not, and must procure that any Sub-Contractor does not, discriminate between or against Service Users, carers, parents, Legal Guardian or Staff, on the grounds of, without limitation: age; disability;
SERVICE USER INVOLVEMENT. 8.1 The Provider shall engage, liaise and communicate with Service Users, their Carers and Legal Guardians in an open and clear manner in accordance with the Law, Good Clinical Practice and their human rights.
SERVICE USER INVOLVEMENT. The Provider shall engage, liaise and communicate with Service Users, their Carers and Legal Guardians in an open and clear manner in accordance with the Law, good clinical practice and their human rights. As soon as reasonably practicable following any reasonable request from the Commissioner, the Provider must provide evidence to the Authority of the involvement of service users, carers and staff in the development of services. The Provider must carry out Service User surveys (and Carer surveys) and shall carry out any other surveys reasonably required by the commissioner in relation to the Services. The Provider must review and provide a written report to the Authority on the results of each survey carried out under clause B4.3 and identify any actions reasonably required to be taken by the Provider in response to the surveys. The Provider must implement such actions as soon as practicable. If required by the Authority, the Provider must publish the outcomes and actions taken in relation to such surveys.
