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Common use of Service Work Order Process Clause in Contracts

Service Work Order Process. 4.1. For P1 events only, the Judicial Council and/or the Court(s) will create Service Work Orders for time and materials service calls in Judicial Council’s CAFM system. P1 events will be compensated on a Time and Materials Basis not to exceed $1,500.00 without prior Judicial Council authorization. 4.2. P1 activities will be requested and authorized as outlined in this Section 4.2: 4.2.1. The Judicial Council Customer Service Center (“CSC”) will request service call dispatches from the Contractor via email or other electronic system. 4.2.2. The Contractor will send the dispatch request to the Judicial Council Facilities Emergency Planning and Security Coordination Unit (“EPSCU”) via email requesting approval to respond to the dispatch request. The Judicial Council’s Project Manager will reply via email to the Contractor with approval and authorization to proceed. 4.2.3. The Contractor will reply to the Judicial Council’s Project Manager’s email accepting the Work. The Judicial Council Project Manager will create a Service Work Order in Judicial Council’s CAFM system with a unique SWO number. The Judicial Council and/or the Court(s) Project Manager will upload electronic approvals to the SWO in Judicial Council’s CAFM system and will change the SWO status to “IN WORK”. 4.2.4. The Contractor will provide an estimate of the Time and Materials required to perform the services by completing a detailed technician report of work performed and cost itemization. The detailed technician report of work will be submitted to the Judicial Council’s Project Manager for approval prior to invoicing. 4.2.5. The Judicial Council Project Manager will upload electronic estimates to the SWO in Judicial Council’s CAFM system. 4.2.6. Work will be subject to the specific authorization and funding under the Service Work Order for P1 activities. 4.3. For P2 events, services will be requested and authorized as further elucidated below. 4.4. The Judicial Council’s Project Manager will provide Contractor with an unsigned Services Request Form (Attachment 1), describing the Work the Judicial Council wants performed. The Judicial Council’s Project Manager will complete the Services Request Form and send to Contractor electronically. The Judicial Council’s Project Manager will inform the Contractor of the appropriate Pricing Methodology to be used in the Service Work Order. 4.5. Pricing Methodologies. Two Pricing Methodologies are allowable under this Agreement. Pricing Methodology sets both the total amount of compensation that will be made under a Service Work Order, as well as terms and conditions that will apply to the Services to be provided. Only one type of Pricing Methodology may be used in any individual Service Work Order and that methodology will apply to all Services provided under that Service Work Order. If more than one methodology is necessary, the Services must be segregated into separate Service Work Orders.

Appears in 7 contracts

Samples: Master Agreement, Master Agreement, Master Agreement