SLA Provisioning Report Clause Samples
SLA Provisioning Report. The Contractor shall report all Provisioning SLA rights and remedies (credits and refunds) as requested by the CALNET CMO, but not more frequently than each quarter. The SLA Provisioning Report provided by the Contractor shall provide the necessary account information as mutually agreed upon by AT&T and the State for reporting purposes. The report shall be delivered as a Microsoft Excel Spreadsheet format. APPENDIX A-1, STATEMENT OF WORK, TECHNICAL SPECIFICATIONS These technical specifications define the needs of public safety and are not an attempt to duplicate the contractual obligations between the First Responder Network Authority (FNA) and AT&T. Cal OES will rely upon FirstNet to ensure that the network is designed and maintained to meet public safety needs.
A. Application Interoperability The Contractor shall not impede interoperability between carriers and third party system/service providers. The Contractor shall take reasonable efforts to ensure that applications made available through its FirstNet applications ecosystem area interoperable with other apps within the ecosystem.
B. Subscriber Identification Module Card The Contractor shall support associated Subscriber Identification Module (SIM) and SIM features, including the ability to operate on an industry standard home network and, if applicable, roam to multiple networks while prioritizing them appropriately.
SLA Provisioning Report. The Contractor shall provide the SLA Provisioning Report to the CALNET Program monthly that includes all Service Requests completed in the previous month for CALNET Services. The Contractor’s report shall indicate if the Provisioning objectives were not met in accordance with the SOW Technical Requirements Provisioning SLAs. The Provisioning rights and remedies percentage will be identified by the Contractor as 0%, 50% or 100% credit/refund depending on the Contractor’s ability to meet the SLA objective. The SLA Provisioning Report shall include all Service Requests for all Categories awarded to the Contractor as a result of this IFB. The Contractor shall ensure no duplicate service installs are reported in the same month or across multiple months. The SLA Provisioning Report provided by the Contractor shall follow the specifications described below:
SLA Provisioning Report. The Contractor shall report all Provisioning SLA rights and remedies (credits and refunds) as requested by the CALNET CMO, but not more frequently than each quarter. The SLA Provisioning Report provided by the Contractor shall provide the necessary account information as mutually agreed upon by AT&T and the State for reporting purposes. The report shall be delivered as a Microsoft Excel Spreadsheet format. APPENDIX A-1, STATEMENT OF WORK, TECHNICAL SPECIFICATIONS These technical specifications define the needs of public safety and are not an attempt to duplicate the contractual obligations between the First Responder Network Authority (FNA) and AT&T. Cal OES will rely upon FirstNet to ensure that the network is designed and maintained to meet public safety needs.