SS&C Disaster Recovery Plan. The SS&C Disaster Recovery Plan is an overview of the recovery processes for SS&C’s Primary Data Center infrastructure. In the US, the Winchester Data Center is the primary facility for a majority of SS&C’s data processing infrastructure. In Canada, the primary facility is Adelaide, SS&C maintains alternate data centers in both the US and Canada, commonly referred to as the Recovery Centers. The Recovery Center in the US is the Bridgeton data center (BRC), near St. Louis, Missouri. The Recovery Center in Canada is Markham. The Recovery Centers are equipped with the hardware and software designed to achieve certain Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) if a disaster disables the Primary Data Centers. Recovery Time Objectives begin after SS&C declares a disaster at the Primary Data Center. The specific RTO and RPO depend on the application being recovered. Initial Response to Emergency Situations SS&C Data Center personnel take action designed to protect employees, organizational assets, and client data. They evaluate the emergency and make a preliminary estimate of damages and downtime. The Recovery Center is placed on alert and the following information is then provided to the Incident Response Team (IRT): • Time disaster occurred. • Location of disaster • Type of disaster • Injuries • Estimate of damage • Estimate of downtime • Recommendation to declare a disaster or repair Declaration of Disaster If a situation warrants a disaster declaration, the IRT will recommend data center failover to the Managing Director of Risk and IT Solutions, who in consultation with SS&C’s Chief Technology Officer, will make a recommendation to SS&C’s President. SS&C’s President will make the ultimate decision for disaster declaration, its timing, and failover to the recovery center. Upon declaration, Global Crisis Management (GCM) will coordinate and synchronize the execution of the following actions and maintain reporting through SS&C’s Crisis Communication Protocols: • Notify SS&C’s BRC to begin recovery operations • Execute employee notification procedures (execute client notification include timeframe or max timeframe) • Convene a bridge call to communicate with client relationship managers • Provide status reports as defined at declaration Client Connectivity SS&C recovers client connectivity at the Recovery Center according to the following processes: SS&C Supported Connectivity - SS&C has designed its Wide Area Network (WAN) to allow the r...
