Stakeholder Communications and Customer Service Plan Sample Clauses

Stakeholder Communications and Customer Service Plan. The Company shall establish and implement a Stakeholder Communication and Customer Service Plan to receive, log, address and respond to Customer service inquiries and complaints in a timely and professional manner, including telephone communication and email correspondence. Emergency situations shall be resolved immediately. All other Customer complaints and inquiries shall be resolved within five (5) business days. Responsibilities in this plan shall include, but are not limited to, notifying property owners and residents of Project progress. Customer emails and telephone calls will be received by the Company on a 24-hour, 7- day per week basis, with at least 8 hours per day during normal business hours of emails and telephones being answered by the Company. Each email and telephone call shall be logged, the complaint or comment noted, the resolution to the complaint or comment, and the date and time the issue was resolved. This information shall be available to the Village and the Owner’s Representative upon request.
Sample 1
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Stakeholder Communications and Customer Service Plan. The Company shall establish and implement a Stakeholder Communication and Customer Service Plan to receive, log, address and respond to Customer service inquiries and complaints in a timely and professional manner, including telephone communication and email correspondence. Emergency situations shall be addressed immediately. All other Customer complaints and inquiries shall be addressed within five (5) days. Responsibilities in this plan shall include, but are not limited to, notifying property owners and residents of Project progress. Customer emails and telephone calls will be received by the Company on a 24-hour, 7-day per week basis, with at least 8 hours per day during normal business hours of emails and telephones being answered by the Company. Each email and telephone call shall be logged, the complaint or comment noted, the resolution to the complaint or comment, and the date and time the issue was resolved. This information shall be provided to the Village and the Owner’s Representative on a timely basis, but not less frequency then monthly.
Sample 1

Related to Stakeholder Communications and Customer Service Plan

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