Customer Service Plan. 3.1 As soon as reasonably practicable on or after the Effective Date the parties shall co-operate to produce a Customer Service Plan and keep the information up to date during this Agreement. The Customer Service Plan shall contain current and up-to-date details of the points of contact within the Customer’s and BT’s organisations for security, service, health and safety and quality of work.
Customer Service Plan. Parking Operator shall train its employees according to the customer service plan approved by the Director and shall require all employees to undergo HAS provided customer service training with the objective of providing high- quality public service which is responsive to public inquiries and needs which minimizes customer complaints
Customer Service Plan. The Customer Service Plan is a document agreed with the Customer upon completion of the Delivery phase providing Customer specific information relevant to the Service purchased. The Customer Service Plan will be prepared by BT during Service transition with input from Customer. The Customer Service Plan content includes: • The high-level Service scope specific to the Customer; • Administrative and operational procedures for interaction between the Customer and BT for the provision of the Services; and • Incident escalation procedures, contact details, and any defined planned maintenance schedule. The Customer Service Plan is managed jointly in-life by the Customer and BT’s Account/Service Manager.
Customer Service Plan. 11 Customer Self Service (Tier 0 Support).....................................................Error! Bookmark not defined. Tier 1 Support.......................................................................................................11 Tier 2 Support.......................................................................................................11 Tier 3 Support.......................................................................................................11 B) IVR SCRIPTS.......................................................................................................11
Customer Service Plan. (a) The Operator must develop, implement, maintain and comply with its Customer Service Plan from the Planned Service Commencement Date.
Customer Service Plan. The Trust shall develop and implement a formal process for responding to complaints and issues raised by the public or by stakeholders regarding quality of service. This process shall be consistent with the quality service initiative of the Government. The Trust’s business plan shall include performance measure(s) and targets for customer service and for the Trust’s response to complaints.
Customer Service Plan. The Centre shall develop and implement a formal process for responding to complaints and issues raised by the public or by stakeholders regarding quality of service. This process shall be consistent with the quality service initiative of the Government. The Centre’s business plan shall include performance measure(s) and targets for customer service and for the Centre’s response to complaints. - Intentionally Blank -
Customer Service Plan. 17 Article 18 Performance Bond ........................................... 18 Article 19 Assignment ................................................. 18 Article 20
Customer Service Plan. Operator must submit a Customer Service Plan, listing the frequency and time frame for conducting customer service training for its employees. The customer service plan, shall be submitted within thirty days of the contract commencement date. The plan shall include a training manual which defines employee conduct, appearance, and how employees should handle customer complaints. The City requests that customer complaints be responded to within (5) five calendar days and the City be notified.
Customer Service Plan. Bus Operator shall train its employees according to the Customer Service Plan approved by the Director and shall require all employees to undergo a HAS provided customer service training with the objective of providing high-quality service which is responsive to public inquiries and needs and which minimizes customer complaints.
