Substitute Checks. You acknowledge and agree that we may refuse to pay any check, including a substitute check (defined under 12 CFR Part 229.2(aaa)), that we have already paid. You also agree to indemnify and hold us harmless from and against any claim for damages or breach of any substitute check warranty which is asserted against us by any third party because of any check drawn on your account or for which you receive payment. Business Days: Our business days are Monday through Friday, excluding state and federal holidays. Branches open from 9:00 am to 5:00 pm. Drive up service is available from 8:00 am to close on all business days. Agreement Modification: This Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member’s account; however, we will notify you in writing twenty-one (21) days prior to the effective date of any change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account. Notice of Change may be in the form of a separate mailing, a Newsletter Announcement or a Statement Message. Fair and Accurate Credit Transaction Notice: We may report information about your account to the credit bureaus. Late or missed payments or other defaults may be reflected in your credit report. You promise that the information stated in your Membership Application is true and correct to the best of your knowledge. You authorize the Credit Union to obtain credit reports when you apply for any new product or service. The Credit Union may also obtain credit reports to update or renew any product or service received by you. False or misleading statements in your applications may cause any product or service to be in default. You agree that applications shall be the Credit Union’s property whether they are approved or not. If you request, you will be provided the name and address of any credit bureau from which we receive a credit report. Important Information about Procedures for Opening a New Account To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we ask for your name, address, date of birth, and other information that allows us to identify you. We may also ask to see your driver’s license or other identifying documents. Important Tax Information: You are required by law to provide us with your correct taxpayer identification number. If you are an individual, this number is your Social Security number. If you have not provided your correct identification number, you may be subject to a $50 penalty imposed by the Internal Revenue Service. In addition, interest, dividends and other payments that we make to you may be subject to backup withholding. If backup withholding applies, we are required to withhold a percentage (currently 28 percent) of your interest, dividends and other payments made to you. Backup withholding is not an additional tax. If withholding results in an overpayment of taxes, a refund may be obtained. Error Resolution: This Section Applies to Consumer Accounts, Cardholder Transactions, Telephone Access, Online Anytime (including Mobile Banking), Remote Deposit Capture, Bill Pay, and Electronic Funds Transfer Agreements (EFT) Notification Procedure - Call (000) 000-0000, or write to New Dimensions Federal Credit Union, 00 Xxxxxx Xxxxxx, Xxxxxxxxxx, XX 00000. Electronic and Remote Access - Tell us at once: If you believe your card, PIN, Access code, or other information which could provide electronic access to your account has been lost or stolen, If you believe someone has used your card or PIN or accessed your account without permission If you believe someone has transferred or may transfer money from your account without permission If you believe that an electronic funds transfer has been made using information from your check without permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days after you learn of the loss or theft of your card, PIN, or Access code, you can lose no more than $50 if someone used your card, PIN or Access code without your permission. If you do not tell us within two (2) business days, and we can prove we could have stopped someone from using your card, PIN or Access code without your permission if you had told us, you could lose as much as $500. If a Visa or Interlink transfer was made using your card or card number without your permission and was not caused by your gross negligence or fraud, you will have no liability for this unauthorized transfer. Statement or Receipt Errors - Telephone or write to us, as soon as you can: If you think your statement or receipt is wrong If you need more information about a transaction listed on your statement or receipt. We must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appeared, thirty (30) days for Remote Deposit Capture (RDC) errors. Review your statement for transfers that you did not make, including those made by card, PIN or other means. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Provide the following information: Your name and account number Describe the error or the transaction you are unsure of and a clear explanation of why you believe it is an error or why you need more information. The dollar amount of the suspected error. Resolution Process: If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate your complaint or question. For new accounts, Point-of –Sale or international transactions, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days, or for Visa Debit Card purchases, five (5) business days, for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. For new accounts, we may take up to twenty (20) days to credit your account for the amount you think is in error. If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Complaint Resolution Procedure: If you have a dispute with the Credit Union regarding your account(s), you may contact us and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to: Consumer Outreach Program, Maine Bureau of Financial Institutions, 00 Xxxxx Xxxxx Xxxxxxx, Xxxxxxx, Xxxxx, 00000-0036 To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the following Internet address: xxxx://xxx.xxxxx.xxx/pfr/financialinstitutions/complaint.htm The Maine Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation. When your complaint involves a federally-chartered credit union, the Maine Bureau of Financial Institutions will refer it to the appropriate federal supervisory agency and inform you to whom it has been referred. Share Draft Agreement with Limited Overdraft Transfer Clause You agree that:
Appears in 2 contracts
Samples: Membership Agreement, Membership Agreement
Substitute Checks. You acknowledge and agree that we may refuse to pay any check, including a substitute check (defined under 12 CFR Part 229.2(aaa)), that we have already paid. You also agree to indemnify and hold us harmless from and against any claim for damages or breach of any substitute check warranty which is asserted against us by any third party because of any check drawn on your account or for which you receive payment. Business Days: Our business days are Monday through Friday, excluding state and federal holidays. Branches open from 9:00 am to 5:00 pm. Drive up service is available from 8:00 am to close on all business days. Agreement Modification: This Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member’s account; however, we will notify you in writing twenty-one (21) days prior to the effective date of any change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account. Notice of Change may be in the form of a separate mailing, a Newsletter Announcement or a Statement Message. Fair and Accurate Credit Transaction Notice: We may report information about your account to the credit bureaus. Late or missed payments or other defaults may be reflected in your credit report. You promise that the information stated in your Membership Application is true and correct to the best of your knowledge. You authorize the Credit Union to obtain credit reports when you apply for any new product or service. The Credit Union may also obtain credit reports to update or renew any product or service received by you. False or misleading statements in your applications may cause any product or service to be in default. You agree that applications shall be the Credit Union’s property whether they are approved or not. If you request, you will be provided the name and address of any credit bureau from which we receive a credit report. Important Information about Procedures for Opening a New Account To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we ask for your name, address, date of birth, and other information that allows us to identify you. We may also ask to see your driver’s license or other identifying documents. Important Tax Information: You are required by law to provide us with your correct taxpayer identification number. If you are an individual, this number is your Social Security number. If you have not provided your correct identification number, you may be subject to a $50 penalty imposed by the Internal Revenue Service. In addition, interest, dividends and other payments that we make to you may be subject to backup withholding. If backup withholding applies, we are required to withhold a percentage (currently 28 percent) of your interest, dividends and other payments made to you. Backup withholding is not an additional tax. If withholding results in an overpayment of taxes, a refund may be obtained. Error Resolution: This Section Applies to Consumer Accounts, Cardholder Transactions, Telephone Access, Online Anytime (including Mobile Banking), Remote Deposit Capture, Bill Pay, and Electronic Funds Transfer Agreements (EFT) Notification Procedure - Call (000) 000-0000, or write to New Dimensions Federal Credit Union, 00 Xxxxxx Xxxxxx, Xxxxxxxxxx, XX 00000. Electronic and Remote Access - Tell us at once: If you believe your card, PIN, Access code, or other information which could provide electronic access to your account has been lost or stolen, If you believe someone has used your card or PIN or accessed your account without permission If you believe someone has transferred or may transfer money from your account without permission If you believe that an electronic funds transfer has been made using information from your check without permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days after you learn of the loss or theft of your card, PIN, or Access code, you can lose no more than $50 if someone used your card, PIN or Access code without your permission. If you do not tell us within two (2) business days, and we can prove we could have stopped someone from using your card, PIN or Access code without your permission if you had told us, you could lose as much as $500. If a Visa or Interlink transfer was made using your card or card number without your permission and was not caused by your gross negligence or fraud, you will have no liability for this unauthorized transfer. Statement or Receipt Errors - Telephone or write to us, as soon as you can: If you think your statement or receipt is wrong If you need more information about a transaction listed on your statement or receipt. We must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appeared, thirty (30) days for Remote Deposit Capture (RDC) errors. Review your statement for transfers that you did not make, including those made by card, PIN or other means. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Provide the following information: Your name and account number Describe the error or the transaction you are unsure of and a clear explanation of why you believe it is an error or why you need more information. The dollar amount of the suspected error. Resolution Process: If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate your complaint or question. For new accounts, Point-of –Sale or international transactions, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days, or for Visa Debit Card purchases, five (5) business days, for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. For new accounts, we may take up to twenty (20) days to credit your account for the amount you think is in error. If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Complaint Resolution Procedure: If you have a dispute with the Credit Union regarding your account(s), you may contact us and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to: Consumer Outreach Program, Maine Bureau of Financial Institutions, 00 Xxxxx Xxxxx Xxxxxxx, Xxxxxxx, Xxxxx, 00000-0036 To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the following Internet address: xxxx://xxx.xxxxx.xxx/pfr/financialinstitutions/complaint.htm h ttp://xxx.xxxxx.xxx/xxx/xxxxxxxxxxxxxxxxxxxxx/xxxxxxxxx.xxx The Maine Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation. When your complaint involves a federally-chartered credit union, the Maine Bureau of Financial Institutions will refer it to the appropriate federal supervisory agency and inform you to whom it has been referred. Share Draft Agreement with Limited Overdraft Transfer Clause You agree that:
Appears in 1 contract
Samples: Membership Agreement
Substitute Checks. You acknowledge and agree that we may refuse to pay any check, including a substitute check (defined under 12 CFR Part 229.2(aaa)), that we have already paid. You also agree to indemnify and hold us harmless from and against any claim for damages or breach of any substitute check warranty which is asserted against us by any third party because on account of any check drawn on your account or for which you receive payment. Business Days: Our The Waterville branch business days are Monday through FridayWednesday 9:00 am to 5:00 pm, Thursday and Friday 9:00 am to 6:00 pm, Augusta branch business days are Monday through Friday 9:00 am to 5:00 pm, excluding state and federal holidays. Branches open from 9:00 am to 5:00 pm. Drive Both branches provide drive up service is available from starting at 8:00 am to close on all business days. Agreement Modification: This Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member’s account; however, we will notify you in writing twenty-one (21) days prior to the effective date of any change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account. Notice of Change may be in the form of a separate mailing, a Newsletter Announcement or a Statement Message. Fair and Accurate Credit Transaction Notice: We may report information about your account to the credit bureaus. Late or missed payments or other defaults may be reflected in your credit report. You promise that the information stated in your Membership Application is true and correct to the best of your knowledge. You authorize the Credit Union to obtain credit reports when you apply for any new product or service. The Credit Union may also obtain credit reports to update or renew any product or service received by you. False or misleading statements in your applications may cause any product or service to be in default. You agree that applications shall be the Credit Union’s property whether they are approved or not. If you request, you will be provided the name and address of any credit bureau from which we receive a credit report. Important Information about Procedures for Opening a New Account To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we ask for your name, address, date of birth, and other information that allows us to identify you. We may also ask to see your driver’s license or other identifying documents. Important Tax Information: You are required by law to provide us with your correct taxpayer identification number. If you are an individual, this number is your Social Security number. If you have not provided your correct identification number, you may be subject to a $50 penalty imposed by the Internal Revenue Service. In addition, interest, dividends and other payments that we make to you may be subject to backup withholding. If backup withholding applies, we are required to withhold a percentage (currently 28 percent) of your interest, dividends and other payments made to you. Backup withholding is not an additional tax. If withholding results in an overpayment of taxes, a refund may be obtained. Error Resolution: This Section Applies to Consumer Accounts, Cardholder Transactions, Telephone Access, Online Anytime (including Mobile Banking), Remote Deposit Capture, Bill Pay, and Electronic Funds Transfer Agreements (EFT) Notification Procedure - Call (000) 000-0000 or (000) 000-0000, or write to New Dimensions Federal Credit Union, 00 Xxxxxx Xxxxx Xxxxxx, Xxxxxxxxxx, XX 00000 or 00 Xxxx Xxxxxx, Xxxxxxx, XX 00000. Electronic and Remote Access - Tell us at once: • If you believe your card, PIN, Access code, or other information which could provide electronic access to your account has been lost or stolen, • If you believe someone has used your card or PIN or accessed your account without permission • If you believe someone has transferred or may transfer money from your account without permission • If you believe that an electronic funds transfer has been made using information from your check without permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). • If you tell us within two (2) business days after you learn of the loss or theft of your card, PIN, or Access code, you can lose no more than $50 if someone used your card, PIN or Access code without your permission. • If you do not tell us within two (2) business days, and we can prove we could have stopped someone from using your card, PIN or Access code without your permission if you had told us, you could lose as much as $500. • If a Visa or Interlink transfer was made using your card or card number without your permission and was not caused by your gross negligence or fraud, you will have no liability for this unauthorized transfer. Statement or Receipt Errors - Telephone or write to us, as soon as you can: • If you think your statement or receipt is wrong • If you need more information about a transaction listed on your statement or receipt. We must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appeared, thirty (30) days for Remote Deposit Capture (RDC) errors. • Review your statement for transfers that you did not make, including those made by card, PIN or other means. • If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. • If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Provide the following information: • Your name and account number • Describe the error or the transaction you are unsure of and a clear explanation of why you believe it is an error or why you need more information. • The dollar amount of the suspected error. Resolution Process: • If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. • If we need more time, we may take up to forty-five (45) days to investigate your complaint or question. • For new accounts, Point-of –Sale or international transactions, we may take up to ninety (90) days to investigate your complaint or question. • If we decide to do this, we will credit your account within ten (10) business days, or for Visa Debit Card purchases, five (5) business days, for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. • For new accounts, we may take up to twenty (20) days to credit your account for the amount you think is in error. • If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not credit your account. • If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Complaint Resolution Procedure: If you have a dispute with the Credit Union regarding your account(s), you may contact us and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to: Consumer Outreach Program, Maine Bureau of Financial Institutions, 00 Xxxxx Xxxxx Xxxxxxx, Xxxxxxx, Xxxxx, 00000-0036 0000 To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the following Internet address: xxxx://xxx.xxxxx.xxx/pfr/financialinstitutions/complaint.htm The Maine Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation. When your complaint involves a federally-chartered credit union, the Maine Bureau of Financial Institutions will refer it to the appropriate federal supervisory agency and inform you to whom it has been referred. Share Draft Agreement with Limited Overdraft Transfer Clause You agree that:
Appears in 1 contract
Samples: Membership Agreement
Substitute Checks. You acknowledge and agree that we may refuse to pay any check, including a substitute check (defined under 12 CFR Part 229.2(aaa)), that we have already paid. You also agree to indemnify and hold us harmless from and against any claim for damages or breach of any substitute check warranty which is asserted against us by any third party because of any check drawn on your account or for which you receive payment. Business Days: Our The Waterville branch business days are Monday through FridayWednesday 9:00 am to 5:00 pm, Thursday and Friday 9:00 am to 6:00 pm, Augusta branch business days are Monday through Friday 9:00 am to 5:00 pm, Xxxxxxx (Taconnet) and Skowhegan branch business days are Monday through Friday 8:00 am to 4:30 pm, excluding state and federal holidays. Branches open from 9:00 am to 5:00 pm. Drive All branches provide drive up service is available from starting at 8:00 am to close on all business days. Agreement Modification: This Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member’s account; however, we will notify you in writing twenty-one (21) days prior to the effective date of any change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account. Notice of Change may be in the form of a separate mailing, a Newsletter Announcement or a Statement Message. Fair and Accurate Credit Transaction Notice: We may report information about your account to the credit bureaus. Late or missed payments or other defaults may be reflected in your credit report. You promise that the information stated in your Membership Application is true and correct to the best of your knowledge. You authorize the Credit Union to obtain credit reports when you apply for any new product or service. The Credit Union may also obtain credit reports to update or renew any product or service received by you. False or misleading statements in your applications may cause any product or service to be in default. You agree that applications shall be the Credit Union’s property whether they are approved or not. If you request, you will be provided the name and address of any credit bureau from which we receive a credit report. Important Information about Procedures for Opening a New Account To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we ask for your name, address, date of birth, and other information that allows us to identify you. We may also ask to see your driver’s license or other identifying documents. Important Tax Information: You are required by law to provide us with your correct taxpayer identification number. If you are an individual, this number is your Social Security number. If you have not provided your correct identification number, you may be subject to a $50 penalty imposed by the Internal Revenue Service. In addition, interest, dividends and other payments that we make to you may be subject to backup withholding. If backup withholding applies, we are required to withhold a percentage (currently 28 percent) of your interest, dividends and other payments made to you. Backup withholding is not an additional tax. If withholding results in an overpayment of taxes, a refund may be obtained. Error Resolution: This Section Applies to Consumer Accounts, Cardholder Transactions, Telephone Access, Online Anytime (including Mobile Banking), Remote Deposit Capture, Bill Pay, and Electronic Funds Transfer Agreements (EFT) Notification Procedure - Call (000) 000-0000, or write to New Dimensions Federal Credit Union, 00 Xxxxxx Xxxxxx, Xxxxxxxxxx, XX 00000. Electronic and Remote Access - Tell us at once: If you believe your card, PIN, Access code, or other information which could provide electronic access to your account has been lost or stolen, If you believe someone has used your card or PIN or accessed your account without permission If you believe someone has transferred or may transfer money from your account without permission If you believe that an electronic funds transfer has been made using information from your check without permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days after you learn of the loss or theft of your card, PIN, or Access code, you can lose no more than $50 if someone used your card, PIN or Access code without your permission. If you do not tell us within two (2) business days, and we can prove we could have stopped someone from using your card, PIN or Access code without your permission if you had told us, you could lose as much as $500. If a Visa or Interlink transfer was made using your card or card number without your permission and was not caused by your gross negligence or fraud, you will have no liability for this unauthorized transfer. Statement or Receipt Errors - Telephone or write to us, as soon as you can: If you think your statement or receipt is wrong If you need more information about a transaction listed on your statement or receipt. We must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appeared, thirty (30) days for Remote Deposit Capture (RDC) errors. Review your statement for transfers that you did not make, including those made by card, PIN or other means. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Provide the following information: Your name and account number Describe the error or the transaction you are unsure of and a clear explanation of why you believe it is an error or why you need more information. The dollar amount of the suspected error. Resolution Process: If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate your complaint or question. For new accounts, Point-of –Sale or international transactions, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days, or for Visa Debit Card purchases, five (5) business days, for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. For new accounts, we may take up to twenty (20) days to credit your account for the amount you think is in error. If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Complaint Resolution Procedure: If you have a dispute with the Credit Union regarding your account(s), you may contact us and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to: Consumer Outreach Program, Maine Bureau of Financial Institutions, 00 Xxxxx Xxxxx Xxxxxxx, Xxxxxxx, Xxxxx, 00000-0036 To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the following Internet address: xxxx://xxx.xxxxx.xxx/pfr/financialinstitutions/complaint.htm The Maine Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation. When your complaint involves a federally-chartered credit union, the Maine Bureau of Financial Institutions will refer it to the appropriate federal supervisory agency and inform you to whom it has been referred. Share Draft Agreement with Limited Overdraft Transfer Clause You agree that:.
Appears in 1 contract
Samples: Membership Agreement and Disclosures
Substitute Checks. You acknowledge and agree that we may refuse to pay any check, including a substitute check (defined under 12 CFR Part 229.2(aaa)), that we have already paid. You also agree to indemnify and hold us harmless from and against any claim for damages or breach of any substitute check warranty which is asserted against us by any third party because on account of any check drawn on your account or for which you receive payment. Business Days: Our The Waterville branch business days are Monday through FridayWednesday 9:00 am to 5:00 pm, Thursday and Friday 9:00 am to 6:00 pm, Augusta branch business days are Monday through Friday 9:00 am to 5:00 pm, excluding state and federal holidays. Branches open from 9:00 am to 5:00 pm. Drive Both branches provide drive up service is available from starting at 8:00 am to close on all business days. Agreement Modification: This Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member’s account; however, we will notify you in writing twenty-one (21) days prior to the effective date of any change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account. Notice of Change may be in the form of a separate mailing, a Newsletter Announcement or a Statement Message. Fair and Accurate Credit Transaction Notice: We may report information about your account to the credit bureaus. Late or missed payments or other defaults may be reflected in your credit report. You promise that the information stated in your Membership Application is true and correct to the best of your knowledge. You authorize the Credit Union to obtain credit reports when you apply for any new product or service. The Credit Union may also obtain credit reports to update or renew any product or service received by you. False or misleading statements in your applications may cause any product or service to be in default. You agree that applications shall be the Credit Union’s property whether they are approved or not. If you request, you will be provided the name and address of any credit bureau from which we receive a credit report. Important Information about Procedures for Opening a New Account To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we ask for your name, address, date of birth, and other information that allows us to identify you. We may also ask to see your driver’s license or other identifying documents. Important Tax Information: You are required by law to provide us with your correct taxpayer identification number. If you are an individual, this number is your Social Security number. If you have not provided your correct identification number, you may be subject to a $50 penalty imposed by the Internal Revenue Service. In addition, interest, dividends and other payments that we make to you may be subject to backup withholding. If backup withholding applies, we are required to withhold a percentage (currently 28 percent) of your interest, dividends and other payments made to you. Backup withholding is not an additional tax. If withholding results in an overpayment of taxes, a refund may be obtained. Error Resolution: This Section Applies to Consumer Accounts, Cardholder Transactions, Telephone Access, Online Anytime (including Mobile Banking), Remote Deposit Capture, Bill Xxxx Pay, and Electronic Funds Transfer Agreements (EFT) Notification Procedure - Call (000) 000-0000 or (000) 000-0000, or write to New Dimensions Federal Credit Union, 00 Xxxxxx Xxxxx Xxxxxx, Xxxxxxxxxx, XX 00000 or 00 Xxxx Xxxxxx, Xxxxxxx, XX 00000. Electronic and Remote Access - Tell us at once: If you believe your card, PIN, Access code, or other information which could provide electronic access to your account has been lost or stolen, If you believe someone has used your card or PIN or accessed your account without permission If you believe someone has transferred or may transfer money from your account without permission If you believe that an electronic funds transfer has been made using information from your check without permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days after you learn of the loss or theft of your card, PIN, or Access code, you can lose no more than $50 if someone used your card, PIN or Access code without your permission. If you do not tell us within two (2) business days, and we can prove we could have stopped someone from using your card, PIN or Access code without your permission if you had told us, you could lose as much as $500. If a Visa or Interlink transfer was made using your card or card number without your permission and was not caused by your gross negligence or fraud, you will have no liability for this unauthorized transfer. Statement or Receipt Errors - Telephone or write to us, as soon as you can: If you think your statement or receipt is wrong If you need more information about a transaction listed on your statement or receipt. We must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appeared, thirty (30) days for Remote Deposit Capture (RDC) errors. Review your statement for transfers that you did not make, including those made by card, PIN or other means. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Provide the following information: Your name and account number Describe the error or the transaction you are unsure of and a clear explanation of why you believe it is an error or why you need more information. The dollar amount of the suspected error. Resolution Process: If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate your complaint or question. For new accounts, Point-of –Sale or international transactions, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days, or for Visa Debit Card purchases, five (5) business days, for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. For new accounts, we may take up to twenty (20) days to credit your account for the amount you think is in error. If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Complaint Resolution Procedure: If you have a dispute with the Credit Union regarding your account(s), you may contact us and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to: Consumer Outreach Program, Maine Bureau of Financial Institutions, 00 Xxxxx Xxxxx Xxxxxxx, Xxxxxxx, Xxxxx, 00000-0036 0000 To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the following Internet address: xxxx://xxx.xxxxx.xxx/pfr/financialinstitutions/complaint.htm The Maine Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation. When your complaint involves a federally-chartered credit union, the Maine Bureau of Financial Institutions will refer it to the appropriate federal supervisory agency and inform you to whom it has been referred. Share Draft Agreement with Limited Overdraft Transfer Clause You agree that:
Appears in 1 contract
Samples: Membership Agreement
Substitute Checks. You acknowledge and agree that we may refuse to pay any check, including a substitute check (defined under 12 CFR Part 229.2(aaa)), that we have already paid. You also agree to indemnify and hold us harmless from and against any claim for damages or breach of any substitute check warranty which is asserted against us by any third party because of any check drawn on your account or for which you receive payment. Business Days: Our business days are Monday through Friday, excluding state and federal holidays. Branches open from 9:00 am to 5:00 pm. Drive up service is available from 8:00 am to close on all business days. Agreement Modification: This Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member’s account; however, we will notify you in writing twenty-one (21) days prior to the effective date of any change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account. Notice of Change may be in the form of a separate mailing, a Newsletter Announcement or a Statement Message. Fair and Accurate Credit Transaction Notice: We may report information about your account to the credit bureaus. Late or missed payments or other defaults may be reflected in your credit report. You promise that the information stated in your Membership Application is true and correct to the best of your knowledge. You authorize the Credit Union to obtain credit reports when you apply for any new product or service. The Credit Union may also obtain credit reports to update or renew any product or service received by you. False or misleading statements in your applications may cause any product or service to be in default. You agree that applications shall be the Credit Union’s property whether they are approved or not. If you request, you will be provided the name and address of any credit bureau from which we receive a credit report. Important Information about Procedures for Opening a New Account To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we ask for your name, address, date of birth, and other information that allows us to identify you. We may also ask to see your driver’s license or other identifying documents. Important Tax Information: You are required by law to provide us with your correct taxpayer identification number. If you are an individual, this number is your Social Security number. If you have not provided your correct identification number, you may be subject to a $50 penalty imposed by the Internal Revenue Service. In addition, interest, dividends and other payments that we make to you may be subject to backup withholding. If backup withholding applies, we are required to withhold a percentage (currently 28 percent) of your interest, dividends and other payments made to you. Backup withholding is not an additional tax. If withholding results in an overpayment of taxes, a refund may be obtained. Error Resolution: This Section Applies to Consumer Accounts, Cardholder Transactions, Telephone Access, Online Anytime (including Mobile Banking), Remote Deposit Capture, Bill Pay, and Electronic Funds Transfer Agreements (EFT) Notification Procedure - Call (000) 000-0000, or write to New Dimensions Federal Credit Union, 00 Xxxxxx Xxxxxx, Xxxxxxxxxx, XX 00000. Electronic and Remote Access - Tell us at once: If you believe your card, PIN, Access code, or other information which could provide electronic access to your account has been lost or stolen, If you believe someone has used your card or PIN or accessed your account without permission If you believe someone has transferred or may transfer money from your account without permission If you believe that an electronic funds transfer has been made using information from your check without permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days after you learn of the loss or theft of your card, PIN, or Access code, you can lose no more than $50 if someone used your card, PIN or Access code without your permission. If you do not tell us within two (2) business days, and we can prove we could have stopped someone from using your card, PIN or Access code without your permission if you had told us, you could lose as much as $500. If a Visa or Interlink transfer was made using your card or card number without your permission and was not caused by your gross negligence or fraud, you will have no liability for this unauthorized transfer. Statement or Receipt Errors - Telephone or write to us, as soon as you can: If you think your statement or receipt is wrong If you need more information about a transaction listed on your statement or receipt. We must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appeared, thirty (30) days for Remote Deposit Capture (RDC) errors. Review your statement for transfers that you did not make, including those made by card, PIN or other means. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Provide the following information: Your name and account number Describe the error or the transaction you are unsure of and a clear explanation of why you believe it is an error or why you need more information. The dollar amount of the suspected error. Resolution Process: If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, we may take up to forty-five (45) days to investigate your complaint or question. For new accounts, Point-of –Sale or international transactions, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days, or for Visa Debit Card purchases, five (5) business days, for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. For new accounts, we may take up to twenty (20) days to credit your account for the amount you think is in error. If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Complaint Resolution Procedure: If you have a dispute with the Credit Union regarding your account(s), you may contact us and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to: Consumer Outreach Program, Maine Bureau of Financial Institutions, 00 Xxxxx Xxxxx Xxxxxxx, Xxxxxxx, Xxxxx, 00000-0036 To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the following Internet address: xxxx://xxx.xxxxx.xxx/pfr/financialinstitutions/complaint.htm The Maine Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation. When your complaint involves a federally-chartered credit union, the Maine Bureau of Financial Institutions will refer it to the appropriate federal supervisory agency and inform you to whom it has been referred. Share Draft Agreement with Limited Overdraft Transfer Clause You agree that:.
Appears in 1 contract
Samples: Membership Agreement
