Common use of SUPPORT AND MAINTENANCE SERVICE Clause in Contracts

SUPPORT AND MAINTENANCE SERVICE. 2.1 The support and maintenance services shall be provided during working hours and on working days unless on special call out. 2.2 The maintenance services shall consist of repairing faulty equipment, as detailed in the Schedule of Requirements, Price schedule of service (Bill of quantities) and this Service Level Agreement. 2.3 Carrying out of inspections, preventive, corrective and routine maintenance (which include hardware and software support, maintenance services, and programming), firmware and software upgrades and bug fixes, diagnosis and the repair or replacement of parts made necessary by normal wear and tear. 2.4 The Contractor shall use its best endeavors to respond promptly after a service call for maintenance or support services has been made by the company.

SUPPORT AND MAINTENANCE SERVICE. 2.1 The support and maintenance services shall be provided during working hours and on working days unless on special call out. 2.2 The maintenance services shall consist of repairing faulty equipment, part of this contract as detailed in the Schedule of Requirements, Price schedule of service (Bill of quantities) and this Service Level Agreement. 2.3 Carrying , carrying out of inspections, preventive, corrective and routine maintenance (which include hardware and software support, maintenance services, and programming), firmware and software upgrades and bug fixes, diagnosis and the repair or replacement of parts made necessary by normal wear and tear. 2.4 2.3 The Contractor shall use its best endeavors to respond promptly after a service call for maintenance or support services has been made by the company.