Common use of Support Incidents Clause in Contracts

Support Incidents. A single support incident may involve several e-mails and off-line work in order to be resolved. You agree to provide BALKAN App with detailed information about the issue encountered and cooperate with BALKAN App's requests for additional information as they attempt to resolve the issue. BALKAN App support engineers will make reasonable efforts to resolve your support issues; however, BALKAN App does not guarantee that all support issues will be resolved. Bug reports and product feature suggestions are not considered support incidents, and BALKAN App is not obligated to acknowledge or address such bug reports and/or product feature suggestions.

Support Incidents. A single support incident may involve several e-mails and off-line offline work in order to be resolved. You agree to provide BALKAN App BALKANGraph with detailed information about the issue encountered and cooperate with BALKAN App's BALKANGraph’s requests for additional information as they attempt to resolve the issue. BALKAN App BALKANGraph support engineers will make reasonable efforts to resolve your support issues; however, BALKAN App BALKANGraph does not guarantee that all support issues will be resolved. Bug reports and product feature suggestions are not considered support incidents, and BALKAN App BALKANGraph is not obligated to acknowledge or address such bug reports and/or product feature suggestions.