Support Plan Levels Sample Clauses

Support Plan Levels. Customers may elect to receive Support Services at one of the support plan levels (each a “Support Plan Level”) defined below. In addition to the General Support Coverage described above, and depending upon the Support Plan Level purchased by the Customer, the Support Team shall provide the Customer with Support Services as defined below. Support Plan Level Support Plan Feature Standard Custom Response Time 1 Business Day N/A Access to Telephone Support N/A N/A Maximum Incidents Per Year Ten (10) N/A Maximum Designated Contacts Per Customer Two (2) N/A Business Hours and Days
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Support Plan Levels. Orange offers a variety of support plans for Customers to subscribe to as each Customer deems appropriate. The following table provides a list of the various services included in each of the Support Plan levels. Item "Premium" Support Plan "Essential" Support Plan Customer’s service desk available 24 hours a day, 7 days a week. Yes Yes Advanced diagnosis and End-to-end follow-up of the ticket with NICE inContact support team for all severity level incidents. Yes Yes Severity level 1 and 2 incidents. Unlimited cases Unlimited cases Severity level 3 and 4 incidents. Unlimited cases Pay per incident

Related to Support Plan Levels

  • Education Level Use the employee educational level codes listed below. Code Short Description Long Description (If Applicable) 1 No formal education or some elementary school--did not complete 2 Elementary school completed--no high school Elementary school means grades 1 through 8, or equivalent, not completed. Grade 8 or equivalent completed. 3 Some high school--did not graduate High school means grades 9 through 12, or equivalent.

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

  • Position Level Select whether the employee's position level is one of the following: 6a. Non supervisory - Anyone who does not have supervisory/team leader responsibilities.

  • Formal Levels 14.3.1 Step 1.

  • CLASS SIZE/STAFFING LEVELS The board will make every effort to limit FDK/Grade 1 split grades where feasible. APPENDIX A – RETIREMENT GRATUITIES

  • Table 7b - Other milestones and targets Reference Number Select stage of the lifecycle Please select target type from the drop-down menu Description (500 characters maximum) Is this a collaborative target? Baseline year Baseline data Yearly milestones (numeric where possible, however you may use text) Commentary on your milestones/targets or textual description where numerical description is not appropriate (500 characters maximum)

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Performance Measurement Satisfactory performance of this Contract will be measured by:

  • Formal Level A. Level I:

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