Severity Level 3 definition

Severity Level 3. (medium) shall mean a non-critical issue or service request, which does not affect Product’s functionality.

Severity Level 3 is a limited problem condition which is not critical in that no loss of data occurs and which can be circumvented or avoided on a temporary basis.

Severity Level 3 means a Qualifying Incident that has a minor impact on the Compute Managed Service such as a component of the Compute Managed Service not functioning correctly that causes a minor degradation to the performance or functionality of the Compute Managed Service.

Examples of Severity Level 3 in a sentence

• An unresolved Service Request shall be escalated to Itron management as follows: After 1 hours: Technical Customer Support Team Lead After 8 hours: Manager, Technical Client Services After 24 hours: Director, Global Support Services After 30 Days: Vice President, Services and Delivery Severity Level Response Times Effort Level and Restoration Escalation Severity Level 3** Business Impact: Minor Business Impact, compromised operations.

• Service Requests entered by email or Web access are generally addressed as a Severity Level 3.

• A low or no- impact Error other than a Severity Level 1, Severity Level 2 or Severity Level 3 Error, or a request for enhancement / new functionality Example: During regular business- hours Itron will respond to Customer regarding Service Request within three (3) business days.

More Definitions of Severity Level 3

Severity Level 3 means that the system is performing normally, but a functional or operational problem that requires correction is being experienced. When a Severity Level 3 incident is reported, eFunds agrees to start work on the incident within seven (7) business days of notification of the incident and complete the work, or lower the severity level of the incident within thirty (30) business days.

Severity Level 3 or “S3 (Less Significant)” means an Incident where: (a) important Cloud Service features are unavailable but an Alternative Solution is available, or (b) less significant Cloud Service features are unavailable with no reasonable Alternative Solution; Customers experience a minor loss of business operation functionality and/or an impact on implementation resources, or (c) Customer poses questions regarding basic functionality of the Cloud Service. This category is only available to Customers purchasing Premium Support.

Severity Level 3 means that the County’s Property Records Management System is operational and functional, but assistance is needed.

Severity Level 3 means the severity level of a Fault which does not cause major impact on the use of Service, but only minor delays. A Fault of Severity Level 3 shall not be deemed to have rendered the Service unavailable.

Severity Level 3 means any Error that impairs the performance of the Services but does not substantially affect Customer's business operations.

Severity Level 3. A problem that results in some instability or end user defect which doesn’t affect the overall operation of the Kadence System. All core functionality is available, but some specific use-cases may be affected.

Severity Level 3 means any Problem that is not a Severity Level 1 or Severity Level 2 Problem, such as any Problem resulting in little or no impairment to the functionality of the Rockware Platform.