Support Plans. Seller will invoice upon purchase for support plans purchased with the sale of a new instrument or if the instrument’s existing warranty or support plan has not expired. If the instrument’s warranty or support plan has expired, the seller will invoice once the recertification requirement is complete per the terms in section 8g. For the avoidance of doubt, if the buyer purchases a multi-year support plan, then the seller will invoice for all years upon purchase.
Support Plans. Solution Assurance under this CCSLA covers any issues directly relating to the Solution QDABRA created for CLIENT, such as: QDABRA designed forms and dashboards; web sites and solution configuration; collection of data; processing of data flows; and workflows and reporting. Solution Assurance under this CCSLA DOES NOT cover: Anything outside of the QDABRA solution; line of business processes downstream from the solution; machine configurations for users; or design change requests completed after the start of the support plan. The plan levels, fees, project reviews included, response time, and included support hours are set forth below: Plan Level Quarterly Payment Option Annual Payment Option Project Reviews Included Response Time for Support Requests During Normal Support Hours Included Support Hours/Qtr. Basic $625 $2,250 (Save 10%) Annual < 48 hours 4 Standard $1,250 $4,250 (Save 15%) Quarterly < 24 hours 8 Enterprise $2,500 $8,000 (Save 20%) B-Monthly < 12 hours 16 VIP $5,000 $15,000 (Save 25%) Monthly < 4 hours 32 Unused support hours roll over to the next quarter and become “Rollover Hours.” Unused Rollover Hours expire at the end of the Term in which they accrued (i.e. if accrued in the Initial Term, they expire at the end of the Initial Term; if accrued during an Extended Term, they expire at the end of the Extended Term in which they accrued). If CLIENT changes to a lower level of plan at the end of a Term, expired Rollover Hours from the prior Term can also be used during the Extended Term to attend QDABRA training classes or have QDABRA perform health checks if such services are offered by QDABRA during the Extended Term. Fees for the Initial Term are in U.S. Dollars and can be either paid quarterly or annually. If CLIENT selects the Annual Plan option, payment for the fee set forth in this Section 4.a is due on the Effective Date of this Agreement. If CLIENT selects the Quarterly Pay option, payment for the first quarterly fee set forth in this Section 4.a is due on the Effective Date of this Agreement and payment of the fee for each subsequent quarter of the Initial Term is due on the first day of each quarter.
Support Plans. Tehama provides three tiers of support for the Service – Standard, Professional, and Enterprise. For more information about Support Plans, visit Support Plans.
Support Plans. Coverage parameters specific to the Support Plans under this Agreement are as follows: Basic Support ● Service Hours: 9:00 A.M. to 6:00 P.M. (CST) Monday – Friday o Excludes Holidays. ● Response Time: within 5 business days. Rapid Support ● Service Hours: 9:00 A.M. to 6:00 P.M. (CST) Monday – Friday o Excludes Holidays. ● Response Time: within 2 business days. Lightspeed Support ● Service Hours: 9:00 A.M. to 6:00 P.M. (CST) Monday – Friday o Includes Holidays. ● Response Time: within 1 business day.
Support Plans. With respect to and to the extent purchased under any applicable Order, ThreatBlockr will provide telephone support with response times as follows: Support Offerings PREMIUM STANDARD Business Hours Availability Mon – Fri, 8am to 5pm CT (excluding holidays) After Hours Availability Yes – 24x7x365 No Call Response Times Severity 1 – Critical Equipment is down, critically affects Customer Equipmention environment. No workaround available yet. ≤ 1 hour ≤ 1 Business hour Severity 2 – High Equipment is impaired, Customer Equipmention up, but impacted. No workaround available yet. ≤ 2 hours ≤ 2 Business hours Severity 3 – Medium A Equipment function has failed, Customer Equipmention not affected. Support is aware of the issue and a workaround is available. ≤ 4 Business hours ≤ 4 Business hours Severity 4 – Low Non-critical issue. Does not impact Customer business. Feature, information, documentation, how- to and enhancement requests from Customer. ≤ 8 Business hours ≤ 8 Business hours Contact Support: Website: xxxxxxxx.xxxxxxxxxxxx.xxx Toll Free US: +0.000.000.0000 ext. 2 You must register Equipment for which you have purchased support at xxxxx://xxxxxxxx.xxxxxxxxxxxx.xxx, or any successor site thereto, as specified by ThreatBlockr (“Support Website”) to access the features and benefits available to such Equipment. In connection with Customer’s purchase of a Support Plan described above, ThreatBlockr shall provide the services as set forth in the table entitled “Support Plans and Services Offered” above, including: • Remote Technical Support o Telephone support available during the times specified for the Support Plan. o Support cases created via the web will have a response time based on the severity classification as set forth in the table entitled “Support Plans and Services Offered” above. • Secure Web Access o Access to the Support Website to acquire the latest software versions, fixes, feature releases, software release notes, signature updates, FAQs, case management and technical documentation. o ThreatBlockr will use commercially reasonable efforts to ensure that the Support Website) is available 24×7. ThreatBlockr reserves the right to modify the Support Plans offered so long as such modification does not result in degradation of service. Please refer to the Support Website for the most current support plan descriptions.
Support Plans. Apollo will provide Support for Products throughout the Subscription Term as outlined in the Support Policy or as indicated on an Order. As more fully described in the Support Policy, Support coverage is determined by Customer's subscription tier: (a) ‘Standard Support,’ included as part of its subscription cost, is available during Business Days; (b) ‘Business Support,’ also included as part of its subscription cost, extends coverage beyond Business Days; and (c) eligible enterprise customers may opt for enhanced ‘Premier Support’ at an additional fee. “Business Days” are defined as Monday through Friday, excluding Apollo-recognized holidays (New Year's Day, Xxxxxx Xxxxxx Xxxx Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve, and Christmas Day, or the preceding Business Day if any fall on a non-Business Day).
Support Plans. 12.6.1 This section applies to Permanent, Probationary, and Temporary unit members. The District and SEA support professional growth aligned with the California Standards for the Teaching Profession (“CSTP”), (teachers), National Evaluation Framework for School Social Work Practice (social workers), Performance Assessment of Contributions and Effectiveness of SLPs (SLPs). This support may focus on academic, social-emotional, and/or behavioral needs and growth of students. Support for professional growth of unit members can be initiated by unit member request, by principal request and/or referral or as a result of an Unsatisfactory or Needs Improvement rating as specified in section 12.6.2.
Support Plans. During the applicable Subscription Term, subject to the terms and conditions of this Agreement, Vendor shall provide Customer with the level of Support listed in Table 1 that corresponds to the support plan designated in Customer’s Order Form (“Support Plan”). Table 1 Plan Features/Plan Type Basic Standard Premium Web Helpdesk tickets Unlimited Unlimited Unlimited Updates/Upgrade Yes Yes Yes Emergency Support by Phone or E-Mail within Business Hours Yes Yes Non-Emergency Support by Phone or E- Mail within Business Hours Yes After Business Hours Emergency Support Yes
Support Plans. Your applicable support plan shall be determined in accordance with your Agreement scope. Bizzabo offers three different support plans, as follows: Feature Essential Premium Enterprise Access to 24/7 knowledge center ✓ ✓ ✓ Access to 24/7 community forum ✓ ✓ ✓ Email Support ✓ ✓ ✓ Organizer Chat Support (Available Q2 2022) ✓ ✓ ✓ High Priority Support* ✓ ✓ Scheduled Phone Support** ✓ Number of Authorized Contacts 3 5 15
Support Plans. OUTCOME – Each service user will have their aspirations, needs and goals (and where appropriate their care plan objectives) met. 4 Capacity to meet needs OUTCOME – The service user is confident that the Provider is able to meet their needs.
