Severity Level 1 is an emergency condition which makes the use or continued use of any one or more functions impossible. The condition requires an immediate solution that is not already available.
Severity Level 1. (critical) shall mean virus outbreak, which affects Customer’s business continuity by interruptions in the Product’s normal functioning and which causes the Product(s) or Operating System(s) to crash, or which causes data loss, provided that there is no Workaround available.
Severity Level 1 means a Qualifying Incident that cannot be circumvented and that constitutes a complete loss of the Compute Managed Service.
Examples of Severity Level 1 in a sentence
An Error is Severity Level 1, when, in the production environment, the Software is completely down, or a major function of the Software is not working at all or is inaccessible, and there is no workaround available.
Severity Level 1 support requests made outside of the Hours of Coverage should be made via email, with a subject including ‘Level 1 Support’.
The Service is considered unavailable if the fault reported to The Switch by Customer or identified by The Switch itself is of Severity Level 1: Major Fault, as defined in the MC Terms and Conditions.
Severity Level 1: Total loss of all services, e.g., no users on the network can access any services.
More Definitions of Severity Level 1
Severity Level 1. (critical) shall mean a critical Product problem, which affects Customer’s business continuity by interruptions in the Product’s normal functioning and which causes the Product(s)
Severity Level 1. (critical) shall mean a critical Product problem, which affects Customer’s business continuitybyinterruptionsinthe Product’s normal functioning andwhichcausesthe Product(s)
Severity Level 1. (critical) shall mean virus outbreak, which affects Customer’s business continuity by interruptionsinthe Product’s normal functioning andwhichcausesthe Product(s) or Operating System(s) to crash, orwhichcauses dataloss, providedthat thereis no Workaround available.
Severity Level 1 means that the County’s Property Records Management System is down and unable to function.
Severity Level 1 or “S1 (Critical)” means an Incident where Customer’s production use of the Cloud Service is stopped or so severely impacted that the Customer cannot reasonably continue business operations. It may result in a material and immediate interruption of Customer’s business operation that will cause a loss of Customer data and/or restrict availability to such data and/or cause significant financial impact.
Severity Level 1. (critical) shall mean a critical Product problem, which affects Customer’s business continuity by interruptions in the Product’s normal functioning and which causes the Product(s) or Operating System to crash, or which causes data loss, changing default settings to insecure values, or security issues, provided that there is no Workaround available.
Severity Level 1. Minor A minor Incident having no impact on (a) Software Product usage, (b) Licensee's Software Product related business operations or (c) the performance or functionality of Licensee’s system.