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Clauses
Technical Support Problem Response Service Level
Snippet group

Common use of Technical Support Problem Response Service Level Clause in Contracts

Related Clauses

Service Level
Technical Support Services
Customer Responsibility
Compliance Support Services
Customer Support
Service Levels
Technical Support
Administrative Support Service Fees
Service Level Expectations
Service Level Agreement

Parent Clauses

Appendices
Additional Appendices
SaaS Hardware
Discovery of SaaS Software Errors
General
Cumulative Remedies
Problem Severity Level 4
Service Levels
Governmental Immunity
Data Transmission

Sub-Clauses

Definition
Service Level Standard
Calculation
Performance Credit
Example Calculation (Using Problem Severity Level
Problem Severity Xxxxx 0- 2
Problem Severity Level 3 -4

Technical Support Problem Response Service Level. Definition. "

Appears in 4 contracts

Samples: Master Agreement, Master Agreement, Master Agreement

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