Telephone Inquiries. WPS shall respond to all telephone inquiries. Telephone inquiries shall have less than a 3% abandonment rate. Inquiries that can not be fully answered on the initial call will be responded to with a complete answer within five BUSINESS DAYS. Measurement shall be reported on a quarterly basis with an annual settlement.
Telephone Inquiries. Return calls shall be made within 1 working day of the original telephone inquiry. All documentation shall reflect these efforts.
Telephone Inquiries. USPG shall handle all telephonic inquiries by Enrollees or Enrollee representatives in a timely, courteous, professional, and culturally competent manner.
Telephone Inquiries. Shentel shall maintain a toll-free number to receive all calls and inquiries from Subscribers in the Franchise Area and/or residents regarding Cable Service. Shentel representatives trained and qualified to answer questions related to Cable Service in the Franchise Area must be available to receive reports of Service Interruptions twenty-four (24) hours a day, seven (7) days a week, and other inquiries during Normal Business Hours. Shentel representatives shall identify themselves by name when answering this number.
Telephone Inquiries. You will provide a telephone number so that I can inquire about the status of my Account and my Transaction Account, including number of shares owned and Transaction Account balances. I agree that you may respond to such inquiries and furnish the requested information to any person claiming to be me, provided you have followed your normal customer verification procedures. I agree that you can record my conversations with you.
Telephone Inquiries. Supplier shall maintain a toll-free telephone access line which shall be available to Aggregation Members 24 hours a day, seven days a week. Trained company representatives shall be available to respond to customer telephone inquiries during normal business hours. After normal business hours, the access line may be answered by a service or an automated response system, including an answering machine. Inquiries received after normal business hours shall be responded to by a trained company representative within two business days.
Telephone Inquiries. USPG shall handle all telephonic inquiries by Enrollees or Enrollee representatives in a timely, courteous, professional, and culturally competent manner.
(a) The service levels for timeliness and accuracy in responding to such inquiries shall be the same as set forth in Exhibit 1.03 of this Agreement.
(b) USPG shall maintain and report data on telephonic inquiries in the formats and at the times set forth in Section VIII of CMS’s Final Medicare Part D Reporting Requirements. USPG shall maintain sufficient records to support the accuracy of such reported data in the event of an audit by CMS or the HHS OIG.
Telephone Inquiries. For one year following the Closing Date, Parent agrees to cause the Company to refer all telephone inquiries to the BD&C Product Line businesses and the Structural Product Line businesses to Purchaser and to provide callers with an 800 number for Purchaser to be provided by Purchaser to Company by written notice given prior to, on or promptly after Closing.
Telephone Inquiries. USPG shall handle all telephonic inquiries by Enrollees or Enrollee representatives in a timely, courteous, professional, and culturally competent manner.
(a) The service levels for timeliness and accuracy in responding to such inquiries shall be the same as set forth in Exhibit 1.03 of this Agreement. CONFIDENTIAL MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
(b) USPG shall maintain and report data on telephonic inquiries in the formats and at the times set forth in Section VIII of CMS’s Final Medicare Part D Reporting Requirements. USPG shall maintain sufficient records to support the accuracy of such reported data in the event of an audit by CMS or the HHS OIG.
Telephone Inquiries. In the event of any telephone inquiry received by the Tender Agent in respect of the Tender Offer (other than from a person who has duly tendered Securities pursuant to a duly completed and signed (as applicable) Tender Instruction), the Tender Agent shall refer such inquiry to the Dealer Manager or to such other person as the Offeror may specify to the Tender Agent. The Tender Agent shall not make any statements in respect of the Tender Offer not previously authorised by the Offeror.
