Common use of Training and Education Clause in Contracts

Training and Education. a. To ensure compliance with this MOU, MCP must provide training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP with carrying out MCP’s responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged for by each Party, and the policies and procedures outlined in this MOU. For persons or entities performing these responsibilities as of the Effective Date, MCP must provide this training within 60 Working Days of the Effective Date. Thereafter, MCP must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services to its Network Providers. b. In accordance with health education standards required by the Medi-Cal Managed Care Contract, MCP must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by Agency, including: i. Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic formulas; and care coordination approaches; and ii. Information on nutrition and lactation topics, food insecurity screening, and cultural awareness. c. MCP must provide Agency, Members, and Network Providers with training and/or educational materials, which may include the MCP provider manual, on how MCP’s Covered Services and any carved-out services may be accessed, including during nonbusiness hours, and information on MCP’s relevant Covered Services and benefits such as doula services; lactation consultation services and other breastfeeding support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; and related referral processes for such services.1

Training and Education. a. To ensure compliance with this MOU, MCP must provide training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP with carrying out MCP’s responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged for by each Party, and the policies and procedures outlined in this MOU. For persons or entities performing these responsibilities as of the Effective Date, MCP must provide this training within 60 Working Days of the Effective Date. Thereafter, MCP must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services to its Network Providers. b. In accordance with health education standards required by the Medi-Cal Managed Care Contract, MCP must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by Agency, including: i. Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic formulas; and care coordination approaches; andand DRAFT ii. Information on nutrition and lactation topics, food insecurity screening, and cultural awareness. c. MCP must provide Agency, Members, and Network Providers with training and/or educational materials, which may include the MCP provider manual, on how MCP’s Covered Services and any carved-out services may be accessed, including during nonbusiness hours, and information on MCP’s relevant Covered Services and benefits such as doula services; lactation consultation services and other breastfeeding support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; and related referral processes for such services.1services.1 1 Additional guidance is available at All-Plan Letter (“APL”) 22-016, APL 22-031, and APL 22- 029.

Training and Education. a. To ensure compliance with this MOU, MCP MCPs must provide training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s MCPs Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP MCPs with carrying out MCP’s MCPs responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged arranged b. for by each Party, and the policies and procedures outlined in this MOU. For persons or entities performing these responsibilities as of the Effective Date, MCP MCPs must Docusign Envelope ID: D85E852F-3FA1-4F3C-9872-E9693CE3488A Docusign Envelope ID: 88C58D28-A927-464D-AE1D-1FD0A0AFE8F4 provide this training within 60 Working Days of the Effective Date. Thereafter, MCP MCPs must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP MCPs must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services to its Network Providers. b. c. In accordance with health education standards required by the Medi-Cal Managed Care Contract, MCP MCPs must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by Agency, including: i. Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic medical formulas; and care coordination approaches; and ii. Information on nutrition and lactation topics, food insecurity screening, and cultural awareness. c. MCP d. MCPs must provide Agency, Members, and Network Providers with training and/or educational materials, which may include the MCP MCPs’ provider manualmanuals, on how MCP’s MCPs’ Covered Services and any carved-out services may be accessed, including during nonbusiness hours, and information on MCP’s MCPs’ relevant Covered Services and benefits such as doula services; , lactation consultation services and other breastfeeding support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; , and related referral processes for such services.1services.1 1 Additional guidance is available at All-Plan Letter (“APL”) 22-016, APL 22-031, and APL 22- 029. Docusign Envelope ID: D85E852F-3FA1-4F3C-9872-E9693CE3488A Docusign Envelope ID: 88C58D28-A927-464D-AE1D-1FD0A0AFE8F4

Training and Education. a. To ensure compliance The Parties will comply with this MOU, MCP must provide the training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP with carrying out MCP’s responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged for by each Party, and the policies and procedures outlined in this MOU. For persons or entities performing these responsibilities as education requirements of Section 6(a) of the Effective Date, MCP must provide this training within 60 Working Days of the Effective Date. Thereafter, MCP must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services to its Network ProvidersMOU. b. In accordance with health education standards required by the Medi-Cal Managed Care Contract, MCP the Parties must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by Agency, including: i. Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic formulas; and care coordination approaches; and ii. Information on nutrition and lactation topics, food insecurity screening, and cultural awareness. c. MCP The Parties must provide Agency, Members, and Network Providers with training and/or educational materials, which may include the MCP provider manual, on how MCP’s Covered Services and any carved-out services may be accessed, including during nonbusiness hours, and information on MCP’s relevant Covered Services and benefits such as doula services; lactation consultation services and other breastfeeding support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; and related referral processes for such services.1services.28 d. Provided Agency obtains the appropriate approvals required by its local agency agreement with CDPH prior to using or developing materials for the WIC Program, the Parties may together develop training and education resources covering the services provided or arranged for by the Parties. e. The Parties may share their applicable training and educational materials with each other to ensure the information in their respective training and educational materials includes an accurate set of services provided or arranged for by each Party and is consistent with MCP and Agency policies and procedures, and with clinical practice 28 Additional guidance is available at All-Plan Letter (“APL”) 22-016, APL 22-031, and APL 22- 029. standards. f. Provided Agency obtains the appropriate approvals required by its local agency agreement with CDPH prior to using or developing materials for the WIC Program, the Parties may develop and share outreach communication materials and develop initiatives to share resources about MCP and Agency with individuals who may be eligible for MCP’s Covered Services and/or WIC Services. g. MCP may include Agency outreach communications to inform Members about WIC on its website and in its Member education materials, Member handbook, and other appropriate materials, including placing the WIC website link [▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.▇▇.▇▇▇ and/or local WIC link] on its website. h. Agency must provide the Agency Liaison and Agency staff and providers with training and educational materials on MCP’s Covered Services to support Agency in assisting Members with accessing MCP’s Covered Services. i. When staff resources allow, Agency must ensure the WIC Regional Breastfeeding Liaison, as defined by the CDPH Regional Breastfeeding Liaison Program (or designee), offers WIC orientation and breastfeeding group training quarterly to MCP’s Network Providers and support staff, including providing information on breastfeeding policy across the continuum of care, such as the California Department of Public Health’s 9 Steps to Breastfeeding Friendly: Guidelines for Community Health Centers and Outpatient Care Settings 2015, workplace lactation accommodation, and hospital breastfeeding policy regulations. j. MCP may coordinate with the WIC Regional Breastfeeding Liaison to communicate and schedule Network Provider training on WIC orientation and breastfeeding.

Training and Education. a. To ensure compliance with this In addition to the Training and Education outlined in Section 7 of the MOU, MCP must provide training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP the Parties will comply with carrying out MCP’s responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged for by each Party, and the policies and procedures outlined in this MOU. For persons or entities performing these responsibilities as of the Effective Date, MCP must provide this training within 60 Working Days of the Effective Date. Thereafter, MCP must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services to its Network Providers.following: b. a) In accordance with health education standards required by the Medi-Cal Managed Care Contract, MCP HPSM must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by AgencyOther Party, including: i. i) Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic formulas; and care coordination approaches; and ii. ) Information on nutrition and lactation topics, food insecurity screening, and cultural awareness. c. MCP b) HPSM must provide AgencyOther Party, Members, and Network Providers with training and/or educational materials, which may include the MCP HPSM provider manual, on how MCPHPSM’s Covered Services and any carved-out services may be accessed, including during nonbusiness hours, and information on MCPHPSM’s relevant Covered Services and benefits such as doula services; lactation consultation services and other breastfeeding support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; and related referral processes for such services.1services. c) All material created and used with the WIC Program logo must contain “WIC is an equal opportunity provider”. d) HPSM must include Other Party outreach communications to inform Members about WIC on its website and in its Member education materials, Member handbook, and other appropriate materials, including placing the WIC website link [▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.▇▇.▇▇▇ and/or local WIC link ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/wic] on its website. e) Other Party must provide the Other Party Liaison and Other Party staff and providers with training and educational materials on HPSM’s Covered Services to support Other Party in assisting Members with accessing HPSM’s Covered Services. f) When staff resources allow, Other Party must ensure the WIC Regional Breastfeeding Liaison, as defined by the CDPH Regional Breastfeeding Liaison Program (or designee), offers WIC orientation and breastfeeding group training quarterly to HPSM’s Network Providers and support staff, including providing information on breastfeeding policy across the continuum of care, such as the California Department of Public Health’s 9 Steps to Breastfeeding Friendly: Guidelines for Community Health Centers and Outpatient Care Settings 2015, workplace lactation accommodation, and hospital breastfeeding policy regulations. g) HPSM must coordinate with the WIC Regional Breastfeeding Liaison to communicate and schedule Network Provider training on WIC orientation and breastfeeding. Docusign Envelope ID: D704F5A3-1FAF-499F-B725-E1CD5B84B766

Training and Education. a. To ensure compliance with this MOU, MCP must provide training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP with carrying out MCP’s responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged for by each Party, and the policies and procedures outlined in this MOU. For persons or entities performing these responsibilities as of the Effective Date, MCP must provide this training within 60 Working Days Days. of the Effective Date. Thereafter, MCP must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services to its Network Providers. b. In accordance with health education standards required by the Medi-Medi- Cal Managed Care Contract, MCP must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by Agency, including: i. Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic formulas; and care coordination approaches; and ii. Information on nutrition and lactation topics, food insecurity screening, and cultural awareness. c. MCP must provide Agency, Members, and Network Providers with training and/or educational materials, which may include the MCP provider manual, on how MCP’s Covered Services and any carved-out services may be accessed, including during nonbusiness hours, and information on MCP’s relevant Covered Services and benefits such as doula services; lactation consultation services and other breastfeeding support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; and related referral processes for such services.1

Training and Education. a. To ensure compliance with this MOU, MCP MCPs must provide training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s MCPs Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP MCPs with carrying out MCP’s MCPs responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged for by each Party, and the policies and procedures outlined in this MOU. For persons or entities performing these responsibilities as of the Effective Date, MCP must provide this training within 60 Working Days of the Effective Date. Thereafter, MCP must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services to its Network Providers. b. In accordance with health education standards required by the Medi-Cal Managed Care Contract, MCP must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by Agency, including:, i. Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic medical formulas; and care coordination approaches; and ii. Information on nutrition and lactation topics, food insecurity screening, and cultural awareness. c. MCP b. MCPs must provide Agency, Members, and Network Providers with training and/or educational materials, which may include the MCP the_MCPs provider manual, on how MCP’s MCPs Covered Services and any carved-out services may be accessed, including during nonbusiness hours, and information on MCP’s relevant MCPs_relevant MCPs Covered Services and benefits such as doula services; services-;. lactation consultation services and other breastfeeding support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; services;=L and related referral processes for such services.1services. 1 • MCPs must include Agency outreach communications to inform Members about WIG on its website and in its Member education materials, Member handbook, and other appropriate materials, including placing the WIG website link[▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.▇▇.▇▇▇ and/or local WIG link] on its website. 1 Additional guidance is available at All-Plan Letter ("APL") 22-016, APL 22-031, and APL 22- 029.

Training and Education. a. To ensure compliance with this MOU, MCP must provide training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP with carrying out MCP’s responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged for by each Party, and the policies and procedures outlined in this MOU. For persons or entities performing these responsibilities as of the Effective Date, MCP must provide this training within 60 Working Days Days. of the Effective Date. Thereafter, MCP must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services to its Network Providers. b. In accordance with health education standards required by the Medi-Cal Managed Care Contract, MCP must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by Agency, including: i. Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic formulas; and care coordination approaches; and ii. Information on nutrition and lactation topics, food insecurity screening, and cultural awareness. c. MCP must provide Agency, Members, and Network Providers with training and/or educational materials, which may include the MCP provider manual, on how MCP’s Covered Services and any carved-out services may be accessed, including during nonbusiness hours, and information on MCP’s relevant Covered Services and benefits such as doula services; lactation consultation services and other breastfeeding support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; and related referral processes for such services.1services. d. The Parties must share their applicable training and educational materials with each other to ensure the information in their respective training and educational materials includes an accurate set of services provided or arranged for by each Party and is consistent with MCP and Agency policies and procedures, and with clinical practice standards. e. MCP must coordinate with the WIC Regional Breastfeeding Liaison to communicate and schedule Network Provider training on WIC orientation and breastfeeding.

Training and Education. a. To ensure compliance with this MOU, MCP and Agency must provide training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP with carrying out MCP’s responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged for by each Party, and the policies and procedures outlined in this MOU. For persons or entities performing these responsibilities as of the Effective Date, MCP and Agency must provide this training within 60 sixty (60) Working Days of the Effective Date. Thereafter, MCP and Agency must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services to its Network Providers. b. In accordance with health education standards required by the Medi-Cal Managed Care Contract, MCP must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by Agency, including: i. Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic formulas; and care coordination approaches; and ii. Information on nutrition and lactation topics, food insecurity screening, and cultural awareness. c. MCP must provide Agency, Members, and Network Providers with training and/or educational materials, which may include the MCP provider manual, on how MCP’s Covered Services and any carved-out services may be accessed, including during nonbusiness hours, and information on MCP’s relevant Covered Services and benefits such as doula services; lactation consultation services and other breastfeeding support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; and related referral processes for such services.1 d. Provided Agency obtains the appropriate approvals required by its local agency agreement with CDPH prior to using or developing materials for the WIC Program, the Parties may together develop training and education resources covering the services provided or arranged for by the Parties. e. The Parties may share their applicable training and educational materials with each other to ensure the information in their respective training and educational materials includes an accurate set of services provided or arranged for by each Party and is consistent with MCP and Agency policies and procedures, and with clinical practice standards. f. Provided Agency obtains the appropriate approvals required by its local agency agreement with CDPH prior to using or developing materials for the WIC Program, the Parties may develop and share outreach communication materials and develop initiatives to share resources about MCP and Agency with individuals who may be eligible for MCP’s Covered Services and/or WIC Services. g. MCP may include Agency outreach communications to inform Members about WIC on its website and in its Member education materials, Member handbook, and other appropriate materials, including placing the WIC website link [▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.▇▇.▇▇▇ and/or local WIC link] on its website. h. Agency may provide the Agency Liaison and Agency staff and providers with training and educational materials on MCP’s Covered Services to support Agency in assisting Members with accessing MCP’s Covered Services.

Training and Education. a. To ensure compliance with this MOU, MCP must provide training and orientation for its employees who carry out responsibilities under this MOU and, as applicable, for MCP’s Network Providers, Subcontractors, and Downstream Subcontractors who assist MCP with carrying out MCP’s responsibilities under this MOU. The training must include information on MOU requirements, what services are provided or arranged for by each Party, and the policies and procedures outlined in this MOU, including those set forth in APL 23-023 or any subsequent version of the APL. For persons or entities performing these responsibilities as of the Effective Date, MCP must provide this training within [The Parties may agree to 30, 45, or 60 Working Days Days.] of the Effective Date. Thereafter, MCP must provide this training prior to any such person or entity performing responsibilities under this MOU and to all such persons or entities at least annually thereafter. MCP must require its Subcontractors and Downstream Subcontractors to provide training on relevant MOU requirements and WIC Services Regional Center programs and services to its Network Providers. [The Parties may agree to make this requirement mutual.] b. In accordance with health education standards required by the Medi-Cal Managed Care Contract, MCP must provide Members and Network Providers with educational materials related to accessing Covered Services and WIC Services provided by Agency, including: i. Information about WIC Services, including who is eligible for WIC Services; how WIC Services can be accessed; WIC Program referral processes, including referral forms, links, fax numbers, email addresses, and other means of making and sending WIC Program referrals; referral processes for therapeutic formulas; and care coordination approaches; and ii. Information on nutrition and lactation topics, food insecurity screening, and cultural awarenessservices provided by Regional Center. c. MCP must provide AgencyRegional Center, Members, and Network Providers with training and/or educational materials, which may include the MCP provider manual, materials on how MCP’s Covered Services and any carved-out services may be accessed, including during nonbusiness hours. d. MCP, in collaboration with Regional Center, must ensure that the MCP- Regional Center Liaison is sufficiently trained on Regional Center care coordination, assessments, and information referral processes. • The Parties must together develop training and education resources covering the services provided or arranged for by the Parties. The Parties must share their • The Parties must develop and share outreach communication materials and develop initiatives to share resources about MCP and Regional Center with individuals who may be eligible for MCP’s Covered Services and/or Regional Center programs. • Regional Center must provide the Regional Center Liaison and other Regional Center staff with training and educational materials on MCP’s relevant Covered Services and benefits such as doula services; lactation consultation services and other breastfeeding to support services, including breast pump availability, related supplies, and issuance; outpatient services; Community Health Worker services, dyadic services; and related referral processes for such services.1Regional Center in assisting Members with accessing MCP’s Covered Services.]