Using behavioural insights to influence behaviour and attitudes Sample Clauses

Using behavioural insights to influence behaviour and attitudes. Providers are expected to use a behavioural insights approach to engage with social housing clients, set goals and identify aspirations and assist participants to work towards achieving them. Behavioural insights recognises that to influence the choices and decisions of clients, program design should set out to make these choices and decisions ‘easy, attractive, social and timely’2 Providers are encouraged to use this framework in designing their service delivery model. Behavioural Insight principle Examples of activities by DCJ, XXX or Community Housing Provider (CHP) Examples of activities for OP- SII providers E How do we make it easy? Sign ups in the home – take the messages to the client. Use of IVY application to do on the spot referrals to the program. Provide outreach to participants and provide a full suite of support and brokerage to remove all barriers to engagement. Work with housing providers to make the referral process early and easy. How do we make it attractive? Provide clear and positive messages about the benefits of participation and housing independence – for example, housing independence means a person has the ability to move to different locations and have access to a broader range of housing choice in the private rental market Provide clear and positive messages about the benefits of participation and housing independence – for example, the ability to move to different locations and have access to a broader range of housing choice in the private rental market. S How do we make it social? Use of positive case studies of success to promote the social element of engagement. Communicate with broader tenant groups. For example through housing provider newsletters. This could include regular articles in Your Home on employment, opportunities and success stories. Use of positive case studies of success to promote the social element of engagement. Recruitment of groups of cohorts in the same location so that people have peer encouragement. Develop a peer mentoring network. Communicate with broader tenant groups. For example through provider newsletters. This could include regular articles on employment, opportunities and success stories. T How do we make it timely? Incorporate the message of setting housing independence goals into the application process. Incorporate this message into correspondence with tenants during the sign up process. Not just messaging about ‘how to be a good tenant’ but messaging about ‘how social housing should be u...
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