Utilizing Technology. The Partners have begun discussions around how to best utilize technology and a shared intake form, based on an on-going review of current intake forms and systems being utilized by each Partner. At this time, “Massachusetts Job Quest” will serve as the entrance point for all shared customers. Share customers will have access to all the resources available at the Partners. In the first year of this agreement, the Partners will take steps to develop an integrated, shared intake form. An online directory will be established on the REB’s website. The website will consolidate the Partner’s contact information, key services, and upcoming events. Each agency commits to providing consistent programmatic updates to ensure the directory remains current. The REB will store presentations and information from meeting meetings electronically so information from partners is accessible. The one-stop career centers will have a mobile friendly website designed to engage employers and jobseekers. Technological services available include virtual trainings through webinars and video conferencing along with an active YouTube channel. The centers have an active presence on multiple social media platforms including LinkedIn, Twitter, and Facebook. Employers have the ability to enter job orders through an online portal. In addition, the following adaptive technology allows the one-stop career centers’ to serve individuals with disabilities: ZoomText Magnifier, JAWS screen reader, Dragon Naturally Speaking, Video Relay Service Attachment D outlines the full list of adaptive technology available at the Metro North OSCCs.
