Village Administrator. The Village Administrator shall be empowered and required (when good cause is shown) to compromise and adjust xxxxxxxx; negotiate, defer and compromise disputes as to service requirements or payment demands and to cancel disconnection and/or order reconnection. The Village Administrator shall strive to arrange reasonable alternate methods of payment, or reasonable security for payment, in order to preserve utility service, and shall maintain residential utility service, without discrimination. The Village Administrator shall preside at hearings held pursuant to these rules.
Village Administrator. If the grievance is not settled at Step 2 and the grievant or the Union wishes to appeal the decision at Step 2, the grievance shall be submitted in writing to the Village Administrator within ten (10) business days after receipt of the response at Step 2 or when a response should have been received at Step 2. The grievant shall set forth the facts and circumstances and shall state the reasons for believing that the grievance was improperly denied at the previous step. The Village Administrator shall then investigate the grievance and may hold a meeting with the parties involved in the grievance at a reasonably convenient time, to occur within ten (10) business days of receipt of the grievance at this Step. The Village Administrator shall respond to the grievance in writing within ten (10) business days after the meeting, if any, or ten (10) business days of receipt of the grievance if no meeting is held.
Village Administrator. If the grievance is still not resolved at Step II, it may be presented by the Union to the Village Administrator or his/her designee, in writing, within ten (10) days after the Step II response is due. Within ten (10) days after receipt of the written grievance the parties shall meet and discuss the grievance in an attempt to resolve it, unless the parties mutually agree otherwise. The Village Administrator or his/her designee shall give his/her written response within ten (10) days following the meeting. If no meeting is held, the Village Administrator or his/her designee shall respond in fourteen (14) days of the receipt of the grievance.
