When this Agreement starts. 3.1 This Agreement starts on the Acceptance Date and continues until you or we end it.
3.2 If you accept this Agreement over the phone, we will provide you with an Agreement Document within 5 Business Days after the Acceptance Date, either:
3.2.1 in person;
3.2.2 by post; or
3.2.3 by email, if you have agreed to the use of electronic communications in the Important Details or in your Energy Plan.
When this Agreement starts. (a) Each separate agreement for gas or electricity starts from the date that you sign it, accept it on the phone, enrol online, or a. If none of these apply to you, the agreement starts when you start receiving supply of gas or electricity.
(b) If we are taking over from your current supplier, we must complete the transfer within 22 days from the date you entered into the agreement, or where a cancellation period applies, within 22 days after the end of the cancellation period. (c) However, we do not have to complete your transfer within the period set out above if: (i) you ask for the transfer to take place at a later date; (ii) you inform us that you no longer want to change suppliers; (iii) your current supplier has objected to the transfer; (iv) after taking all reasonable steps, we still do not have all the information we need from you to complete the transfer; or (v) we are prevented from completing the transfer due to any other reason which is beyond our control.
(d) If the transfer has been delayed for one of the reasons set out at Section 3(c) (iii), (iv) or (v) above, once that reason no longer applies we will complete the transfer within 21 days of the date that the reason for the delay no longer applied.
(e) You agree to your current supplier giving us all your relevant details to help with your transfer and where applicable transferring to us the right to collect any debt you owe to that supplier and passing over all relevant account information.
When this Agreement starts. 3.1 This Agreement starts on the Acceptance Date and continues until you or we end it.
3.2 You can accept the offer set out in your Electricity Plan by:
3.2.1 signing and returning the Cover Page of this Agreement to us, in person or by post;
3.2.2 signing, scanning and emailing the Cover Page of this Agreement to us; or
3.2.3 accepting the offer over the telephone, or online. before any applicable offer expiry date.
3.3 If you accept the offer over the telephone, within 5 Business Days after the Acceptance Date we will provide you with an Agreement Document, either:
3.3.1 in person;
3.3.2 by post; or
3.3.3 electronically, if you have agreed to the use of electronic communications.
