Complaints. 12.1. In case you have any complaints, you are entitled to file them directly with Ferratum, using the contact data provided in clause 1 above or on its Website. Complaints shall be filed in writing (including email) specifying therein: a) you name, surname, personal identity code, address of the place of residence and contact information; (b) date of submission of the complaint letter and (c) the nature of the conflict, your claim and substantiation thereof. You shall enclose copies of documents certifying the transaction as well as other documents substantiating the complaint (if possible). An electronically submitted complaint shall not require a signature. Ferratum shall provide acknowledgement of receipt within two (2) working days and a reply (either by email or post) to you withinfifteen (15) calender days from the day of receipt of the submission. In case it is not possible to answer a complaint within such period, Ferratum shall inform you of such fact without delay, specifying a reasonable time period, which shall not be longer than an additional fifteen (15) calender days, within which the reply shall be provided and providing the reason for the delay. These time limits do not include the time for correction or completion of your complaint in case the said complaint in incomplete.
Complaints. 4.1 In the case of faulty or incompletely provided services, which have been agreed in the contract with the service provider, the customer is entitled to assert claims from defective performance (hereinafter also referred to as the "claim"). The customer applies his right to the provider through his authorized personnel or another person authorized by him.
Complaints. 1. Complaints shall be dealt with in accordance with the complaints rules of the Bank. Unless stipulated otherwise in the complaints rules or unless agreed otherwise, the Client shall make its complaints or requests at the Client’s Point of Sale.
Complaints. Any complaints or improvement proposals are accepted by the reception and/or management of the hotel at any time. The complaint can be filed in a written or oral form and is handed over to the responsible hotel employee, who puts efforts to solve the issues and rights quickly. In case of the eligible services complaints, the Provider rectifies the situation and provides the services in accordance with the reservation. Should it not be possible to rectify the situation at the given time, the Provider provides an adequate alternative performance or compensation of the reserved services.
Complaints. 12.1. In case you have any complaints, you are entitled to file them directly with Ferratum, using the contact data provided in clause 1 above or on its Website. Complaints shall be filed in writing (including email) specifying therein: a) you name, surname, personal identity code, address of the place of residence and contact information; (b) date of submission of the complaint letter and (c) the nature of the conflict, your claim and substantiation thereof. You shall enclose copies of documents certifying the transaction as well as other documents substantiating the complaint (if possible). An electronically submitted complaint shall not require a signature. Ferratum shall provide a reply (either by email or post) to the you within fifteen (15) working days from the day of receipt of the submission. In case it is not possible to answer a complaint within such period, Ferratum shall inform you of such fact and the reason for the delay and provide you with an indication of when the investigation is likely to be completed.
Complaints. 13.1 Services provided by TMR Company are governed by respective provisions of Act No. 40/1964 Coll. of Civil Code as amended in conjunction with the respective provisions of Act No. 250/2007 Coll. on Consumer Protection and amendments to Act of the Slo- vak National Council No. 372/1990 Coll. on Offences as amended.
Complaints. The user is entitled to make complaints at a contact point of the information service in accordance with Article 5 of these conditions, or by e-mail or with the help of a complaint form on the website. When announcing the complaint the user is obliged to state his name and surname, phone number and e-mail address. In the case that the user demands to send information about the complaint to a different address, he has to state this in the complaint notification. The user is also obliged to describe the defects. If the complaint is received electronically, then the operator will confirm its reception in writing in the form of an e-mail. The operator, or an authorized worker, will make a decision regarding the complaint immediately. The complaint, including the removal of the defect, has to be resolved without unnecessary delay, at the latest 30 days from the application of the complaint, if the operator does not agree a longer period with the user. The course of the period for resolving the complaint is suspended in the case that the operator has not received all the materials needed to resolve the complaint. After the operator learns about this, he is without an unnecessary delay obliged to request the completion of the materials from the user. The period for resolving the complaint is suspended from the time of the request for materials until the delivery of the materials.
Complaints. 8.1 The Buyer is obliged to carefully inspect the goods delivered by the Seller immediately after handover or delivery of the shipment and to notify the Seller of any identified defects without undue delay after handover or delivery of the shipment. Hidden defects must be notified without undue delay after the Buyer could have detected it by exercising adequate care, at the latest within two years after the handover or delivery of the shipment. The identified defects shall be notified to the Seller by the Buyer in time and in writing, otherwise the notification shall be disregarded and the Buyer is deemed to accept the goods. The notification shall have no effect to the obligation of the Buyer to pay the purchace price. In addition to the precise identification of the defective goods and a description of the defects, the notification shall also contain purchase order identification as well as nameplate data, specifically LOT and LS numbers. A complaint with respect to the goods (rights arising from defective goods) cannot be accepted without such a notification.