Average Speed to Answer definition

Average Speed to Answer means (i) the total number of seconds from the time a caller is queued and the call is answered for all calls queued to a live customer service representative or Interactive Voice Response Unit (IVRU), divided by (ii) the total calls handled by a live customer service representative or IVRU of the member service telephone line. 8 Call Abandonment Rate AR-15 The call abandonment rate of the dedicated toll- free customer service phone line shall not exceed the specified rate. Less than or equal to three percent (3%). Quarterly $1,000 per percentage point, or fraction thereof, greater than three percent (3%). The call abandonment rate percentage represents the number of calls in queue in which the caller has hung up the phone before the live customer service representative has answered the call divided by the total calls offered.
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Average Speed to Answer or "ASA" shall mean the average time before a Call is answered by a Support Professional. The counter starts when the Call is presented to the ACD, and does not include the main greeting time prior to presentation to the ACD.
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Average Speed to Answer means the time it takes for a customer service phone call to be answered by OUTSOURCER after call is connected to the OUTSOURCER system.
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Examples of Average Speed to Answer in a sentence

  • The Personnel Facilitator will advise the Chairman of the Deacons of their decision.

  • The following definitions shall apply: Average Speed to Answer: Definition: The abandon speed to answer standard measures the percent of telephone calls answered within forty-five (45) seconds by a Customer Services Representative.

  • Notwithstanding the foregoing, with respect to the Help Desk - Average Speed to Answer Service Level (or such other Service Levels as the Parties may agree in writing), in the event the Parties agree that the cost-benefit of applying these automatic improvement rules are not present, the Parties may, by mutual written agreement, agree not to apply these automatic improvement rules to such Service Level(s) for the *.

  • If the Average Speed to Answer for the Guarantee Period is greater than *** seconds, a Premium Credit will be due.

  • Portion of Narra Tarra Estate Lot 11 and being part of the land comprised in Certificate of Title Volume 2047 Folio 248Victoria Location 873 and being the whole of the land comprised in Certificate of Title Volume 27 Folio 98as together are defined in Heritage Council of Western Australia Survey drawing No.6353 as prepared by Warren King & Company & Midland Survey Services.

  • The network requires harmonization; there- fore, each domestic market needs a harmonized government intervention.

  • We show that when the atoms with maxi-mal valence repel atoms with any valence, phase separation is coupled to dimerization (z = 1), polymerization (z = 2), and gelation (z > 2), thus generating the LLPT in polyamorphicsubstances.

  • The Average Speed to Answer is provided by telephone reports, which compute the average number of seconds that Members spend on hold waiting for their call to be answered.

  • Details will be mutually agreed upon by Contractor and the Department Updates as needed Agent Hours AvailableThe report shall be a summation of the total agent hours for each CSR available to take calls.Daily, Monthly; Annually.Weekly; Average Speed to Answer (ASA)Report of average amount of time end users wait in queue before calls are answered.

  • ALTERATION OF TEXT (Continued) EFFECT OF A LOAN.--When vou take a loan, we will reduce the investment base by the amount you borrow, We will also reduce the investment base by interest that becomes part of the loan because it is not paid when due.


More Definitions of Average Speed to Answer

Average Speed to Answer means (i) the total number of seconds from the time a caller is queued and the call is answered for all calls queued to a Member Service Representative or Interactive Voice Response Unit (IVRU), divided by (ii) the total calls handled by a Member Service Representative or IVRU of the member service telephone line.
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Average Speed to Answer means (i) the total number of seconds from the 100% of telephone calls to member services will be answered within an average speed to answer of 30 seconds or less. Annually $10,000 for every full second, or a fraction thereof, beyond 30 seconds for the Average Speed to Answer. For example, an Average Speed to Answer of 30.4 seconds xxxxx result in a financial consequence of $10,000. Similarly, an Average Speed to Answer of 31.1 seconds will result in a $20,000 financial consequence. time a caller is in queue and the call is answered for all calls queued to a Member Service Representative or IVRU, divided by (ii) the total calls handled by a Member Service Representative or IVRU of the member service telephone line. 9 Call Abandonment Rate The percentage of calls that are terminated by a participant before live contact is achieved shall not exceed the specified rate. Less than or equal to 3% Annually $10,000 per percentage point, or fraction thereof, greater than 3%
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Average Speed to Answer means the Speed to Answer, applicable to all calls within a specified timeframe, divided by the total number of calls received within the same specified timeframe.
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