Complaint Handler definition

Complaint Handler means the person designated by the Trade Member as being responsible for the operation of its Complaints Handling procedures.
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Complaint Handler means the persons appointed by the Life Operations Executive to assess, mediate, review and adjudicate allocated complaints received on the Guardrisk Life Limited and Guardrisk Microinsurance Limited respective license. The Complaints Handler will make a determination in resolution of an allocated Complaint or escalate the Complaint to the Arbitration Committee for further review, discussion, adjudication and resolution.
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Complaint Handler means a Manager of First Step working at
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Examples of Complaint Handler in a sentence

  • The Complaint Handler may also consult with the Chair of the Sexual Harassment Board to determine the appropriateness of proceeding under these procedures.

  • The Complaint Handler, in consultation with the Chair of the Sexual Harassment Board, will identify the appropriate fact finding mechanism.

  • The Complaint Handler (initial intake person as identified in the preceding paragraph) will assess the matter; determine what immediate action must be taken; and advise the Complainant about how to proceed – informally, using one of the methods described in Section VII.B.1-3 or formally, using the methods described in Sections VII.C and VIII.

  • The Association expects Complaint Handler Members to have regard to its Principles of Good Governance (and any amendments thereto), where the constitution of the organisation allows them to do so.

  • The Association expects Complaint Handler Members to operate in accordance with its Principles of Good Complaint Handling (and any amendments thereto).

  • The decision on whether an organisation is admitted to Complaint Handler Membership will be made at the discretion of the Executive Committee or by a General Meeting of the Association on the recommendation of the Validation Committee.

  • The group are advised to appoint a group representative (maximum 2) to facilitate communications and where required meet with the Complaint Handler on behalf of the group.

  • If at any point in the complaints process the Complaint Handler considers that a complainant has knowingly made an untrue complaint or the complaint is malicious or intended to cause distress to the person complained of, the matter may be referred for appropriate action under this policy, which may include disciplinary action against the complainant.

  • If you are unable to complete this within the time, please inform yourmanager and copy in the Complaint Handler.

  • If the investigation stage follows attempted frontline resolution all case notes and associated information should be provided by the relevant Complaint Handler or Coordinator to the Responsible Manager and Investigating Officer.

Related to Complaint Handler

  • Complaint means any dissatisfaction expressed by a Complainant orally or in writing to HMO about any aspect of HMO’s operation, including, but not limited to:

  • SMS means short message service provided by your mobile service provider which:

  • Handler means a person who takes title to and is engaged in the operation of packing, cleaning, drying, packaging, sizing, hauling, grading, selling, offering for sale, or marketing a marketable agricultural commodity or an agricultural commodity input in commercial quantities as defined in a marketing program, who as owner, agent, or otherwise, ships or causes an agricultural commodity or agricultural commodity input to be shipped.

  • Complainant means an individual who is alleged to be the victim of conduct that could constitute sexual harassment.

  • Food handler means a person who works with unpackaged food, food equipment or utensils, or food-contact surfaces for a food service establishment.

  • Group Grievance is defined as a single grievance, signed by a Xxxxxxx or a Union Representative on behalf of a group of employee who have the same complaint. Such grievances must be dealt with at successive stages of the Grievance Procedure commencing with Step 1. The grievors shall be listed on the grievance form.

  • CMS means the Centers for Medicare and Medicaid Services.

  • Grievance means a complaint in writing that an employee, group of employees, or the Union submits to management, to be processed through the grievance procedure.

  • Allegation means any written or oral statement or other indication of possible scholarly misconduct made to an institutional official.

  • Pretrial Services Officer (i.e., USPSO) means the individual appointed by a United States District Court to provide pretrial release investigations, recommendations and supervision services for that court. “Pretrial Services Officer” refers to the individual responsible for the direct supervision of a client receiving drug/alcohol testing and/or treatment and/or mental health treatment services.

  • Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;

  • Policy Grievance shall be signed by a xxxxxxx or a Union representative or, in the case of an Employer's policy grievance, by the Employer or its representative.

  • Project Management Report means each report prepared in accordance with Section 4.02 of this Agreement;

  • Statement of Grievance shall name the employee involved, shall state the facts giving rise to the grievance, shall identify by appropriate reference all the provisions of this Master Contract alleged to be violated, shall state the contention of the employee and of the Association with respect to these provisions, and shall indicate the specific relief requested.

  • Emergency medical care provider means an individual who has been trained to provide emergency and nonemergency medical care at the first responder, EMT-basic, EMT-intermediate, EMT-paramedic, paramedic specialist or other certification levels recognized by the department before 1984 and who has been issued a certificate by the department.

  • Alert means events may occur, are in progress, or have occurred that could lead to a release of radioactive material but that the release is not expected to require a response by offsite response organizations to protect persons offsite.

  • A grievance means a dispute or disagreement as to the interpretation or application of terms and conditions of employment contained in this Agreement.

  • pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person;

  • Accuser means a person who signs and swears to charges, any person who directs that charges nominally be signed and sworn to by another, and any other person who has an interest other than an official interest in the prosecution of the accused.

  • Customer relationship means a continuing relationship between a consumer and a licensee under which the licensee provides one or more insurance products or services to the consumer that are to be used primarily for personal, family or household purposes.