Customer Service Manual definition

Customer Service Manual means the document provided to you by The supplier and which includes procedures on how to contact The supplier throughout the Service Period together with the Data Centre Acceptable Use Policy and relevant Health and Safety Regulations;
Sample 1Sample 2Sample 3
Customer Service Manual means the document provided to you by us and which includes procedures on how to contact us throughout the Service Period together with the Data Centre Acceptable Use Policy and relevant Health and Safety Regulations;
Sample 1

Examples of Customer Service Manual in a sentence

  • Clerk to review contract as whether Council should invoice All Being Well for the cost of £30.00.

  • Please refer to the Customer Service Manual for employee customer service standards.

  • Mesa shall perform airport post-departure procedures (as defined in AWA’s Customer Service Manual) and be responsible for securing and controlling all the contents in the ticket lift envelopes.

  • DOF had updated its Customer Service Manual to provide appropriate answers to questions frequently asked by customers.

  • DVR updated its Customer Service Manual to include some decision criteria to consider when purchasing these services.

  • It is agreed that clothing during deadheading as well as the regulation relating to the uniform will be in keeping with the standards described in the Customer Service Manual.

  • Refer to the Customer Service Manual for more information about handling telephone calls INTERNET AND E-MAIL POLICY 1.A. PurposeAppendix D: Email and Internet Policy The internet, as a value-added working tool, can bring great benefits to its users and to the Village.

  • Finally, DOF retrained all Accounts Receivable employees on the Division's updated Customer Service Manual, including responses to questions about bankruptcy, in June 2017, and to conduct annual refresher training.

  • Ensure all members of the CDT understand the value of customer service and that each completes the Navy Customer Service Manual course (NAVEDTRA 14056).

  • Mesa shall perform airport post-departure procedures (as defined in AWA's Customer Service Manual) and be responsible for securing and controlling all the contents in the ticket lift envelopes.

Related to Customer Service Manual

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Software means software which is owned by or licensed to the Customer;

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Program Manual means the United States Department of Agriculture, Animal and Plant Health Inspection Service, Plant Protection and Quarantine, Gypsy Moth Program Manual, 1994 edition.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Specific Training means a private Course organized on demand specifically for Customer.

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Provider Manual means a working document, including but not limited to BCBSM published bulletins and provider notices, that provide specific guidelines and direction by which providers may meet their contractual responsibility as described in this Agreement. Provider Manuals are published on web-DENIS.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Carrier Access Billing System (“CABS”) is the system which is defined in a document prepared under the direction of the Billing Committee of the OBF. The CABS document is published by Telcordia in Volumes 1, 1A, 2, 3, 3A, 4 and 5 as Special Reports SR-OPT-001868, SR-OPT-0011869, SR-OPT-001871, SR-OPT- 001872, SR-OPT-001873, SR-OPT-001874, and SR-OPT-001875, respectively, and contains the recommended guidelines for the billing of access and other connectivity services. Sprint’s carrier access billing system is its Carrier Access Support System (CASS). CASS mirrors the requirements of CABS.

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Customer Order means, with respect to a Participant or Authorized Trader, an Order or Request for Quote that has been provided to such Participant or Authorized Trader, as applicable, by or on behalf of a Customer.

  • Customer Service Representative means a person that provides an insurance service and insurance product information:

  • Customer Content means all software, data (including personal data), information, text, images, audio, video, photographs, non-AVEVA or third-party applications, and other content and material, in any format, provided by Customer, any of Customer’s users, or on behalf of Customer that is stored in, or run on or through, the Products and Support Services.

  • Operations Manual means a manual containing procedures, instructions and guidance for use by operational personnel in the execution of their duties;

  • Database Management System (DBMS) A system of manual procedures and computer programs used to create, store and update the data required to provide Selective Routing and/or Automatic Location Identification for 911 systems. Day: A calendar day unless otherwise specified. Dedicated Transport: UNE transmission path between one of CenturyLink’s Wire Centers or switches and another of CenturyLink’s Wire Centers or switches within the same LATA and State that are dedicated to a particular customer or carrier. Default: A Party’s violation of any material term or condition of the Agreement, or refusal or failure in any material respect to properly perform its obligations under this Agreement, including the failure to make any undisputed payment when due. A Party shall also be deemed in Default upon such Party’s insolvency or the initiation of bankruptcy or receivership proceedings by or against the Party or the failure to obtain or maintain any certification(s) or authorization(s) from the Commission which are necessary or appropriate for a Party to exchange traffic or order any service, facility or arrangement under this Agreement, or notice from the Party that it has ceased doing business in this State or receipt of publicly available information that signifies the Party is no longer doing business in this State.

  • Supplier Software means software which is proprietary to the Supplier or its Affiliates which is used or supplied by the Supplier in the provision of the Services; Supplier Staff means all persons employed or engaged by the Supplier together with the Supplier's servants, agents, suppliers, consultants and Sub-Contractors (and all persons employed by any Sub-Contractor together with the Sub-Contractor’s servants, consultants, agents, suppliers and Sub-Contractors) used in the performance of its obligations under this Contract; Time and Materials means the pricing mechanism for the Services as may be agreed by the Parties and set out at paragraph Error: Reference source not found in the SOW; TUPE means the Transfer of Undertakings (Protection of Employment) Regulations 2006 (SI 2006/246) as amended or replaced or any other regulations or UK legislation implementing the Acquired Rights Directive; Velocity means the Metric which measures the total number of Story Points for Stories that have been accepted in a Sprint, indicating the rate of progress towards Acceptance of all Stories from the Product Backlog;

  • Service Specifications means the following documents, as applicable to the Services under Your order:

  • Homemaker services means the professionally directed or supervised simple household maintenance or management services provided by trained homemakers or individuals to families in their own homes.