Customer Support Plan definition

Customer Support Plan means the provisioning and fault management support processes and escalation paths as may be published and varied by us from time to time.
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Customer Support Plan means any customer support plan that we offer to you with respect to the Services, as may be incorporated into this Agreement, under a Service Order or otherwise provided to you, and as updated by us from time to time.
Sample 1

Examples of Customer Support Plan in a sentence

  • The Customer Support Plan specifies individuals by name, provides direct contact information, and identifies their specific roles and responsibilities in delivering services.

  • Customer Support Plan: A document mutually developed by Motorola and the Customer that provides information about the Customer and the System and describes the specific processes by which Motorola will deliver and the Customer will receive the services described in this Statement of Work.

  • Verify with customer that restoration is complete or system is functional, if required by customer’s repair verification in the Customer Support Plan.

  • Assist in assessing the correct severity level per the severity level definitions found in the Customer Support Plan Exhibit.

  • In the following, we’ve outlined ways in which these pathways can be achieved.

  • The Department requires the Contractor to provide an Agency Customer Support Plan.

  • Motorola Services management contact information provided in the Customer Support Plan Exhibit.

  • Virgin Media Business (VMB) has created a Customer Support Plan (CSP), to be controlled by them.

  • The purpose of the Agency Customer Support Plan is to document the policies and procedures for Customer Support that the Contractor offers to Agencies as part of the Program.

  • The Customer Support Plan will identify the individual by name, identify the specific roles and accountability in delivering Critical Application Management Services, and provide direct contact information.

Related to Customer Support Plan

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Program Support Provider means and includes with respect to each Conduit Purchaser any Liquidity Provider and any other Person (other than any customer of such Conduit Purchaser) now or hereafter extending credit or having a commitment to extend credit to or for the account of, or to make purchases from, such Conduit Purchaser pursuant to any Program Support Agreement.