Customer Survey definition
Examples of Customer Survey in a sentence
The SSA Customer Survey is a standardized survey focused on identifying opportunities for improvement in both service delivery and the collaboration between the administrative support area and the areas they serve.
Executive Customer Survey Means the survey delivered to the DIR Customer executive.
With respect to all closed Mortgage Loans, PMC shall conduct a survey of the related Franchisee Customer contemporaneously with the closing (the “Franchisee Customer Survey”) and a survey of the Brand Franchisee that referred such Franchisee Customer (the “Franchisee Referral Survey” and, together with the Franchisee Customer Survey, the “Franchisee Surveys”) for the purpose of assessing overall satisfaction levels relating to PMC’s performance as loan originator.
To the extent that the Customer Survey identifies dissatisfaction with the Supplier’s performance of the Services or Ancillary Services which are not Complaints or Queries, the Supplier shall use all reasonable endeavours to address the cause of the dissatisfaction as soon as is reasonably practicable.
The Supplier shall ensure that the Customer Survey shall also enable the Contracted Customers to specify if there are new products or services which the Contracted Customer would like the Supplier to provide.
If the Customer Survey identifies Queries or Complaints, then the Supplier shall immediately resolve to the Customer’s satisfaction such Queries or Complaints in accordance with the applicable Complaint and Query resolution procedure in the Customer Contract.
As soon as is reasonably practicable following the end of the relevant Supply Year, the Supplier shall provide the Authority with a written report which summarises the results of the Customer Survey.
To the extent that the Customer Survey identifies that the Customer is dissatisfied with the Supplier’s performance of this Agreement but such dissatisfaction is not characterised by the Customer as a Query or a Complaint, the Supplier shall use all reasonable endeavours to resolve to the Customer’s satisfaction the cause of the dissatisfaction as soon as possible.
The Customer Survey must also enable the Customer to specify if there are new natural gas products or services which the Customer would like the Supplier to provide to the Customer.
The Supplier shall provide the results of the Customer Survey to the Authority.