Designated Technical Support Personnel definition

Designated Technical Support Personnel means the Customer’s technical contacts that are trained subject matter experts on the SaaS System and the Software made accessible therewith and which have been identified in writing to PTC by Customer.
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Designated Technical Support Personnel means the technical contacts that are trained subject matter experts on the Hosted Software and who have been identified in writing to PTC by Customer. The “Downtime Percentage” shall equal the result obtained by dividing (1) the aggregate number of minutes of Transaction Outages during such quarter by (2) the aggregate number of minutes in such quarter.
Sample 1
Designated Technical Support Personnel means the technical contacts that are trained subject matter experts on the Hosted Software and which have been identified in writing to PTC by Customer.
Sample 1

Examples of Designated Technical Support Personnel in a sentence

  • Auxiliary Copies may be created only by Designated Technical Support Personnel at UTD.

  • For other issues, availability is Monday through Friday, 8:00 A.M. to 5:00 P.M. local time where Customer’s Designated Technical Support Personnel is located, excluding public holidays and other PTC-observed holidays.

  • PTC’s technical Managed Services staff are available for support and troubleshooting by phone 24x7 for Severity 0 issues and from 8:00 A.M. to 5:00 P.M. local time where Customer’s Designated Technical Support Personnel is located, Monday through Friday, excluding public holidays and other PTC-observed holidays for non- Severity 0 issues.


More Definitions of Designated Technical Support Personnel

Designated Technical Support Personnel means the technical contacts that have been identified in writing to PTC by Customer.
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Related to Designated Technical Support Personnel

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Supplier Personnel means Supplier’s employees, consultants, agents, independent contractors and Subcontractors.

  • Contractor Personnel means Contractor’s employees and subcontractors (as well as any employees or subcontractors of those subcontractors) performing the Services.

  • Contractor Project Manager means the employee identified in a Statement of Work as the Contractor project manager.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Key Personnel means those persons named in the Specification as being Key Personnel.