FAIS Ombud definition
Examples of FAIS Ombud in a sentence
THE FAIS OMBUDSMAN Telephone012 762 5000 Fax012 348 3447 Faxinfo@faisombud.co.za Websitewww.faisombud.co.za The FAIS Ombud deals with the complaints against the conduct, service or advice provided by a financial services provider.
If you cannot settle your complaint with us, you are entitled to refer it to the office of the FAIS Ombud, at xxxx@xxxxxxxxx.xx.xx or telephone number 0000 000 000.
If you cannot settle your complaint with us, you are entitled to refer it to the office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 324 766.
Alternatively, you may also contact The Office of the Ombud for Financial Services Providers (FAIS Ombud).
If you are not satisfied with the reply, you may submit your complaint in writing to the FAIS Ombud at PO Box 74571, Lynwood Ridge, 0040.
The main objective of the FAIS Ombud is to investigate and resolve complaints in terms of the FAIS Act and the Rules promulgated thereunder.
If you cannot settle your complaint with us, you are entitled to refer it to the FAIS Ombud.
If any complaint to a broker or to Credit Guarantee is not resolved to your satisfaction, you may submit your complaint to the FAIS Ombud who can be contacted at: P O Box 74571, Lynwood Ridge, 0040TelephoneFaxE-mailWebsite: www.faisombud.co.za012 470 9080012 348 3447info@faisombud.co.za The FAIS Ombud has also been granted the authority to act as Statutory Ombud under the Financial Services Ombud Schemes Act, 37 of 2004 (FSOS Act”).
This is necessary in order to enable the Adjudicator and the FAIS Ombud to develop expertise in their fields and to avoid forum arbitrage.
The FAIS Ombud would normally resolve the complaints through mediation or conciliation and if these methods are not successful in resolving the complaint, then the Ombud will issue a determination.