Unscheduled Downtime means any time when any or all of the applications and Services provided by the Supplier to the Customer shall be unavailable to the Customer due to unexpected system failures other than Scheduled Downtime or the downtime is attributable to events not under the control of the Supplier.
Unscheduled Downtime means any time where the Service is unavailable which is not the result of a Downtime Exception.
Unscheduled Downtime means the total amount of time during a calendar month, measured in minutes, during which Customer is not able to access the features and functions of the SaaS Services, other than downtime shorter or equal to 15 minutes and Scheduled Downtime, as defined above.
Examples of Unscheduled Downtime in a sentence
During Normal Business Hours, Xxxxxxx will exercise commercially reasonable efforts to respond to reports of Unscheduled Downtime within 30 minutes of each such report.
Customer may report Unscheduled Downtime at any time (“24x7x365”) by sending Lattice an e-mail to xxxxxxx@xxxxxxx.xxx.
More Definitions of Unscheduled Downtime
Unscheduled Downtime means total number of minutes of actual time the Software or Hosting Environment, as applicable, were not available, which does not qualify as Scheduled Downtime, but specifically excludes any Excusable Downtime.
Unscheduled Downtime means unavailability of the Assessment Delivery Service for any reason except Scheduled Maintenance, Emergency Maintenance and a Force Majeure Event. Unavailability due to Customer actions or requests, or some specific functions not material to the Assessment Delivery Service, is not Unscheduled Downtime.
Unscheduled Downtime means the total number of Unavailable Minutes during the relevant Month, excluding any Scheduled Downtime, Critical Downtime and/or any No Fault Unavailability.
Unscheduled Downtime. (UDT) means the total amount of time during any calendar quarter, measured in minutes, during which the Customer is not able to access the features and functions of the Service or unavailability resulting from (i) non-compliance by Customer with any provision of the Terms or this Service Level Agreement (“SLA”); (ii) incompatibility of Customer’s equipment or software with the Service; (iii) acts or omissions of Customer or Customer’s employees, agents, contractors, or vendors, or anyone gaining access to the Service by means of Customer’s passwords or equipment; (iv) network unavailability or Customer’s bandwidth limitations; (v) unavailability of a software integration due to circumstances beyond our reasonable control; (vi) Force Majeure; or (vii) Scheduled Downtime.
Unscheduled Downtime means any downtime that has not been planned by Cisco in advance.
Unscheduled Downtime means the time during which the Core System Functionality is unavailable for access by Client’s Permitted Users according to the Access Protocols, other than for Scheduled Downtime and the exceptions otherwise stated in the Agreement. Unscheduled Downtime will not include, without limitation, any downtime arising from: (i) Client’s breach of any provision of the Agreement; (ii) non-compliance by Client with any provision of the Agreement; (iii) incompatibility of Client’s equipment or software with the Cloud Services; (iv) poor or inadequate performance of Client’s systems; (v) Client’s equipment failures; (vi) acts or omissions of Client or its Permitted Users, contractors or suppliers; (vii) telecommunication or transportation difficulties; (viii) Client’s network and internet service provider, (ix) public internet, (x) security exposure, or (xi) force majeure (as described in the Agreement).
Unscheduled Downtime means the total number of minutes in a given month during which the RFC Publisher Service has been unavailable to Customer due to causes within the Vendor Span of Control.