Incident Record definition

Incident Record is defined as the item used to identify an individual Support Request that has been submitted to EVERTEC.

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Incident Record means a set of data with all details of an incident, documenting the history of the incident from occurrence to resolution, including original report, investigation, conclusions, remediation, verification of completion of remediation, and assessment of the resilience of improvements achieved. Contents of the incident record shall contain only information permitted by state law or DHSS/DDDS policies.

Incident Record or “Incident Ticket” means a record containing the details of an Incident as such record is updated to document the actions taken as part of the End-to-End resolution process.

Examples of Incident Record in a sentence

• Receive and record all Incidents (including submissions received by telephone, electronically, or other means approved by DIR) in an Incident Record or Service Request Record as appropriate, including classification and initial support.

• Link multiple Contacts pertaining to the same Incident to the associated Incident Record.

• The employee’s division manager will, within 48 hours, prepare a written report on a Reasonable Suspicion Incident Record (attached), detailing the circumstances that formed the basis to warrant the testing, This report should include the appropriate dates and times of reported alcohol or drug-related incidents, reliable/credible sources of information, rationale leading to the test and the action taken.

• For events emanating from Service Provider personnel submit Incidents (via telephone, electronically, or other means approved by DIR) in an Incident Record or Service Request Record as appropriate, including classification.

• Workarounds for Incidents that do not have associated Problem Records are documented in the Incident Record.

More Definitions of Incident Record

Incident Record. A record containing the details of an Incident. Each Incident Record documents the Lifecycle of a single Incident and is stored in the Incident Management System.

Incident Record means a record in NTT’s Management System generated by the Client or NTT that records and t racks a request related to an Incident.

Incident Record means a record in the NTT Management System generated by the Client or NTT that records and tracks activities relating to an Incident.

Incident Record. Exhibit 1

Incident Record has the meaning set out in clause 5.2.

Incident Record means the database record captured by ▇▇▇▇▇▇ that contains relevant information associated with a report of trouble identified by either Customer or ▇▇▇▇▇▇ which pertains to, but not limited to failures in meeting thresholds established for response time and availability in connection with the Services.

Incident Record means a record in Nxt IT Solutions’ Management System generated by the Client or Nxt IT Solutions that records and tracks a request related to an Incident.