Incident Management System Sample Clauses
The Incident Management System clause establishes the requirement for a formal process to report, track, and resolve incidents that may occur during the course of a contract or project. Typically, this involves setting up a system or platform where incidents—such as safety breaches, service interruptions, or security issues—are logged, assigned for investigation, and monitored until resolution. By mandating a structured approach to incident handling, this clause ensures accountability, timely response, and transparency, ultimately minimizing operational disruptions and mitigating risks associated with unresolved incidents.
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Incident Management System. Service Provider will utilize an Incident Management Systems that provides a level of sophistication that allows for a set of Incident Resolution diagnostics and will track Software and Equipment to enable the automation of monitoring, detection, prioritization, establishment of resolution times and the Resolution of Incidents associated with the Services. Service Provider’s responsibilities will include:
1. Implement an automated Incident Management System, including the integration of applicable software, equipment, email, telephony, and Web technologies.
1.1. Provide access to the Incident Management System to other Service Component Provider(s), DIR, DIR Customers, and authorized Third Party Vendors, including all appropriate and required licenses and/or interfaces.
2. Maintain a central knowledge database used to capture, store, and retrieve information and solutions for reuse by Service Provider personnel, other Service Component Provider(s), authorized Third Party Vendor(s), and Authorized Users.
2.1. This central knowledge database shall enable the sharing of policies, procedures, best practices, and methods to Resolve Incidents among Service Provider personnel, other Service Component Provider(s), authorized Third Party Vendors(s), and Authorized Users.
3. Integrate with other Service Management Systems, including Problem Management, Configuration Management, Service Level Management, Change Management and Release Management.
4. Integrate with the Incident Management Systems of other Service Component Provider(s) and designated Third Party Vendors.
4.1. Enable interfaces to integrate with other Incident Management systems of other Service Component Provider(s), DIR, DIR Customers and authorized Third Party Vendors, as directed by DIR.
4.2. Provide customizable capability that allows different configurations of interfaces based on standard user profiles.
5. Grant DIR and DIR Customers access to the database of the Incident Management System, and allow DIR and DIR Customer to monitor and view on an ongoing basis.
6. Limit access to the Incident Management Systems to the agreed levels (e.g. by DIR Customer) for the type of Authorized Users who require access to the systems.
7. Provide Service Provider personnel, other Service Component Provider(s) personnel, DIR, DIR Customers and authorized Third Party Vendors with appropriate training in using the Incident Management System.
8. The Incident Management System shall:
8.1. Securely segregate DIR and D...
Incident Management System. Command, control, and coordination at the Incident shall be based on a nationally recognized Incident Management System, as set forth in writing by a Party to the Association. The Fire Chief, the ranking officer on duty, or other officer of the requesting Party shall be the officer in charge of the operations at the Incident. All Fire Fighters, other personnel, and Fire Apparatus of a responding Party shall be under the command and control of the highest commanding officer of the responding Party. All directives and orders by the officer in charge of operations at the Incident regarding Fire Fighters, other personnel, and Fire Apparatus shall be directed to the highest ranking officer attached to the responding Party.
Incident Management System. The Service Provider will utilize the Incident Management System provided by the MSI and integrate such with their Incident Management processes providing a level of sophistication that allows for a set of Incident Resolution diagnostics and will track Software and Equipment to enable the automation of monitoring, detection, and the Resolution of Incidents associated with the Services. Service Provider’s responsibilities will include:
Incident Management System. With regard to emergency precautions/emergency management, an incident management system is in place in the Industry Park. A lead person (Incident Commander) is available around the clock to represent the interests of the Industry Park and the Industry Park tenants’ vis-à-vis regulatory officials, the press and media representatives in the event of a significant event. Each operating facility of the tenant will have an Immediate Response Leader (IRL) on each shift. This person will be responsible for communicating any emergency to Dow’s Emergency Operations Center (EOC) and for coordinating any response actions with the Incident Commander once on scene. All responses to the scene and actions taken at the scene will be coordinated by the Incident Commander in accordance with National Incident Management System (NIMS). The Incident Commander will link to Dow’s Emergency Operations Center which will be staffed by a Dow Site Emergency Manager (SEM) who is on call 24/7. The production unit and Dow’s Emergency Operations Center will each be linked and communicating with their appropriate corporate crisis management processes. Communication to regulatory officials is the responsibility of the tenant.
Incident Management System. Client represents and warrants that it is not a health care provider, health plan, or health care clearinghouse (collectively, a "covered entity") as those terms are defined under the federal Health Information Portability and Accountability Act ("HIPAA"). Client further represents and warrants that it is not a business associate as that term is defined under HIPAA. Client further agrees to indemnify and hold Vector Solutions and its officers, members, agents and employees harmless from any and all claims and demands (including reasonable attorneys' fees associated with the same) made by Client and/or any third party due to or arising out of any claim that Vector Solutions is a covered entity or business associate, due to Client’s use of the Incident Tracking Service or Incident Management System.
Incident Management System. The Participants will integrate their personnel within the Lead Agency’s incident management system in an emergency response situation. The CER and most of its regulated companies use the ICS. In the event that the CER is the Lead Agency for response purposes, and it requests participation by NEEC, ECCC staff will be integrated into the ICS as follows: • The SSC, the primary position filled by ECCC, will report directly to the CER’s on-site incident commander as part of the command staff for the incident; • Within an ICS approach, ECCC could take on other roles within the incident management team as needed based on capacity, (e.g., Environmental Unit Leader, Technical Specialists and Field Observers); and • In the event that the CER’s EOC requires technical support from the NEEC, it will provide technical assistance directly to the EOC. This could be accomplished remotely or in person. In the event that ECCC is the Lead Agency for response purposes, and it requests participation by CER Staff, CER staff will integrate into the NEEC NEEOC as follows: • Primarily as Technical Specialists, as needed, or in other ICS positions, as needed. In the event that the ICS is not the incident management system used during an emergency, the Participants will agree amongst themselves as to the roles that each of the Participants will play within the incident management system.
Incident Management System. The Parties acknowledge and agree that the Incident Management System of the HOME FIRE SERVICE shall be utilized.
Incident Management System. When providing assistance under this Agreement, the Requesting Member and Responding Member may be organized and may function under the Incident Management System.