Incident Resolution Time definition

Incident Resolution Time means the difference in time between when either AWS Managed Services or you create an Incident, and when the Incident is Resolved. Time spent waiting for inputs or approvals from you is excluded from Incident Resolution Time calculations. For Incidents that AWS Managed Services creates, the Incident creation time is the time of the initial customer notification.
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Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.
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Incident Resolution Time means the time taken by the Supplier to Resolve an Incident, as set out in Schedule 6 (Service Levels, Service Credits and Performance Monitoring);
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Examples of Incident Resolution Time in a sentence

  • Incident Resolution Time for Online Performance Reporting is calculated as the number of hours (or Working Days for Priority 4 Incidents) between the time Vodafone provides a Unique Identifier and the time Vodafone issues a Closure Notification for the Incident.

  • Incident Resolution Time – The time elapsed from the initiation of a Trouble Ticket until Service is restored.

  • For a Priority Level 1 or 2 Incident, the Incident Resolution Time is calculated as the number of whole hours between the time Vodafone issues a Unique Identifier and the time Vodafone issues a Closure Notification for the Incident.

  • Availability(%) = 100% — unavailability (%) Where unavailability is defined as: S outage duration x 100 Scheduled Time – planned outage Incident Resolution Time – The time elapsed from the initiation of a trouble ticket until service is restored.

  • AIPs that are not able to meet their SLA targets for Service Availability, Incident Response Time, Incident Resolution Time, and Root Cause Analysis shall be subject to the penalties stated in the SLA.

  • The Incident Resolution Time shall be measured in accordance with Paragraph 3.2.1.

  • S.No Type of Incident Resolution Time DCO at the time of award of contract.

  • Incident Resolution Time for Priority 3: The additional Customer Dependencies for SLA 7 are as follows.

  • Incident Resolution Time for Priority 2: The additional Customer Dependencies for SLA 6 are as follows.

  • Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.


More Definitions of Incident Resolution Time

Incident Resolution Time means the applicable Service Level period measuring the time elapsed from the moment an Incident is entered in the Event Repository to Resolution.
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Incident Resolution Time the time taken to achieve Incident Resolution following the occurrence of an Incident;
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Related to Incident Resolution Time

  • Resolution Time means 1:00 p.m., New York time, on the Local Business Day following the date on which the notice is given that gives rise to a dispute under Paragraph 5.

  • Initial Resolution Period As defined in Section 2.03(b).

  • U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • U.S. Special Resolution Regimes has the meaning specified in Section 11.21.

  • Arrangement Resolution means the special resolution of the Company Shareholders approving this Plan of Arrangement to be considered at the Company Meeting.

  • Resolution date means the date the funded amount, plus the

  • Special Resolution means a resolution passed by a majority of not less than two-thirds (2/3) of the votes cast on that resolution.

  • Supplemental Resolution means any resolution or resolutions of the Trust amending, modifying or supplementing this Bond Resolution, authorizing the issuance of a Series of Refunding Bonds, or any other Supplemental Resolution adopted by the Trust pursuant to the provisions of this Bond Resolution.

  • Resolution of Directors means either:

  • Master Resolution means the Amended and Restated Master Resolution Establishing The University of Texas System Revenue Financing System adopted by the Board on February 14, 1991, as amended on October 8, 1993, and August 14, 1997.

  • Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • unanimous resolution means, subject to subsection (3), a resolution-

  • resolution action means the decision to place an institution or entity referred to in point (b), (c) or (d) of Article 1(1) under resolution pursuant to Article 32 or 33, the application of a resolution tool, or the exercise of one or more resolution powers;

  • Resolution shall have the meaning specified in Section 8(E).

  • resolution plan means a plan proposed by resolution applicant for insolvency resolution of the corporate debtor as a going concern in accordance with Part II;

  • COMPLETION TIME means the period by ‘date/month’ specified in the ‘Letter of Intent/Award’ or date mutually agreed upon for handing over of the intended scope of work, the erected equipment/plant which are found acceptable by the Engineer, being of required standard and conforming to the specifications of the Contract.

  • Amplification, transmission and distribution equipment means, but is not limited to, production,

  • Series Resolution means a resolution of the Corporation authorizing the issuance of a Series of Bonds in accordance with the terms and provisions of the General Trust Indenture, adopted by the Corporation in accordance with Section 204 of the General Trust Indenture.

  • Execution Time means the date and time that this Agreement is executed and delivered by the parties hereto.

  • Credit Event Resolution Request Date means, with respect to a notice to ISDA requesting that a Credit Derivatives Determinations Committee be convened to resolve:

  • Resolution of Shareholders means either:

  • Optional Interconnection Study Agreement means the form of agreement for preparation of an Optional Interconnection Study, as set forth in Tariff, Attachment N-3.

  • Resolution Period has the meaning set forth in Section 2.04(c)(ii).

  • Separation Time means the close of business on the earlier of (i) the tenth business day (or such later date as the Board of Directors of the Company may from time to time fix by resolution adopted prior to the Separation Time that would otherwise have occurred) after the date on which any Person commences a tender or exchange offer which, if consummated, would result in such Person's becoming an Acquiring Person and (ii) the Flip-in Date; provided, that if the foregoing results in the Separation Time being prior to the Record Time, the Separation Time shall be the Record Time and provided further, that if any tender or exchange offer referred to in clause (i) of this paragraph is cancelled, terminated or otherwise withdrawn prior to the Separation Time without the purchase of any shares of Common Stock pursuant thereto, such offer shall be deemed, for purposes of this paragraph, never to have been made.

  • transitional matter means a matter that needs to be dealt with for the purpose of effecting the transition from the provisions of the Acts amended by this Act as in force before this Act comes into operation to the provisions of those Acts as in force after this Act comes into operation.

  • Certificate of Arrangement means the certificate of arrangement to be issued by the Director pursuant to subsection 192(7) of the CBCA in respect of the Articles of Arrangement;