Incident Resolution Time definition

Incident Resolution Time means the difference in time between when either AWS Managed Services or you create an Incident, and when the Incident is Resolved. Time spent waiting for inputs or approvals from you is excluded from Incident Resolution Time calculations. For Incidents that AWS Managed Services creates, the Incident creation time is the time of the initial customer notification.
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Incident Resolution Time means the time taken by the Supplier to Resolve an Incident, as set out in Schedule 6 (Service Levels, Service Credits and Performance Monitoring);
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Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.
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Examples of Incident Resolution Time in a sentence

  • Incident Resolution Time (Severity Level 2 Incidents Time required for Contractor to Resolve Severity Level 2 Incidents, measured from the point in time that the Severity Level 2 issue is reported by the State to the Contractor Help Desk, and continuing until Resolution of the relevant Incident.

  • Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.

  • Enterprise Incident Guardrails Incident Guardrails are created for each application reporting on Incident Resolution Time (IRT), Time to Initial Assignment (TTIA), Time to Assignment (TTA), and Incident Update Frequency (IUF).

  • Responsible TS Suppliers EUC Supplier HOSTING Annual Contract Value £1,000,000 £400,000 Monthly Service Charge £83,333.33 £33,333.33 If in Month 1: A Severity 1 Incident Resolution Time of 5 Hours logged Service Level Failure – 5 hours ‘Severity 1 Incident Resolution’ is logged.

  • Incident Resolution Time The target time-to-resolve an incident (“Something is broken…”) varies depending on the assigned priority.

  • Severity Level 1 Incident: The Incident Resolution Time shall be 4 hours from Incident Notification.

  • Incident Resolution Time The time it takes for the AIP helpdesk to acknowledge receipt of an incident and the resolution of the incident The expected resolution time are: Priority 1 - < 2 hours Priority 2 - < 4 hours Priority 3 - < 8 hours or subject to development life cycle if application is involved.

  • P2 Breach of P2 SLA for Incident Resolution Time 1% of the platform fee for the month during which the breach occurred P3 Breach of P3 SLA for Response Time No credit.

  • P1 Breach of P1 SLA for Incident Resolution Time 2% of the platform fee for the month during which the breach occurred P2 Breach of P2 SLA for Response Time No credit.

  • Service Level Reports may include: Support statistics Incident Reports Number Resolved, Average and Median Resolution Time Average and Median Incident Resolution Time by Priority Service Request Reports: Number Resolved, Average and Median Resolution Time Average and Median Incident Resolution Time by Priority Client Satisfaction Reports Availability Report System Performance Reports Usage vs.


More Definitions of Incident Resolution Time

Incident Resolution Time means the applicable Service Level period measuring the time elapsed from the moment an Incident is entered in the Event Repository to Resolution.
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Incident Resolution Time the time taken to achieve Incident Resolution following the occurrence of an Incident;
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Related to Incident Resolution Time

  • Resolution Time means 1:00 p.m. New York time on the Local Business Day following the date on which the notice of the dispute is given under Paragraph 5.

  • U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • U.S. Special Resolution Regimes has the meaning specified in Section 11.21.

  • Arrangement Resolution means the special resolution approving this Plan of Arrangement to be considered at the Company Meeting by the Company Shareholders entitled to vote thereon pursuant to the Interim Order.

  • Special Resolution means a resolution passed by a majority of not less than two-thirds (2/3) of the votes cast on that resolution.

  • Supplemental Resolution means any resolution or resolutions of the Trust amending, modifying or supplementing this Bond Resolution, authorizing the issuance of a Series of Refunding Bonds, or any other Supplemental Resolution adopted by the Trust pursuant to the provisions of this Bond Resolution.

  • Resolution of Directors means either:

  • Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • unanimous resolution means, subject to subsection (3) -

  • Resolution shall have the meaning specified in Section 8(E).

  • COMPLETION TIME means the period by ‘date/month’ specified in the ‘Letter of Intent/Award’ or date mutually agreed upon for handing over of the intended scope of work, the erected equipment/plant which are found acceptable by the Engineer, being of required standard and conforming to the specifications of the Contract.

  • Series Resolution means a resolution of the Corporation authorizing the issuance of a Series of Bonds in accordance with the terms and provisions of the General Trust Indenture, adopted by the Corporation in accordance with Section 204 of the General Trust Indenture.

  • Execution Time means the date and time that this Agreement is executed and delivered by the parties hereto.

  • Resolution Period has the meaning set forth in Section 2.04(c)(ii).

  • Separation Time means the close of business on the tenth Trading Day after the earlier of:

  • Amalgamation Resolution means the special resolution of the Shareholders concerning the Amalgamation to be considered at the Meeting, substantially in the form set out in Appendix A to the Circular;

  • Certificate of Arrangement means the certificate of arrangement to be issued by the Director pursuant to subsection 192(7) of the CBCA in respect of the Articles of Arrangement.