Incident Resolution Time definition

Incident Resolution Time means the time taken by the Supplier to Resolve an Incident, as set out in Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.

Incident Resolution Time means the difference in time between when either AWS Managed Services or you create an Incident, and when the Incident is Resolved. Time spent waiting for inputs or approvals from you is excluded from Incident Resolution Time calculations. For Incidents that AWS Managed Services creates, the Incident creation time is the time of the initial customer notification.

Examples of Incident Resolution Time in a sentence

• Incident Resolution Time (Severity Level 2 Incidents Time required for Contractor to Resolve Severity Level 2 Incidents, measured from the point in time that the Severity Level 2 issue is reported by the State to the Contractor Help Desk, and continuing until Resolution of the relevant Incident.

• Incident Resolution Time means the time from when the initial Incident is reported to Cisco support to closure following satisfactory resolution of the Incident as determined by Cisco and excluding any periods during which the Incident clock was stopped.

• Enterprise Incident Guardrails Incident Guardrails are created for each application reporting on Incident Resolution Time (IRT), Time to Initial Assignment (TTIA), Time to Assignment (TTA), and Incident Update Frequency (IUF).

• Responsible TS Suppliers EUC Supplier HOSTING Annual Contract Value £1,000,000 £400,000 Monthly Service Charge £83,333.33 £33,333.33 If in Month 1: A Severity 1 Incident Resolution Time of 5 Hours logged Service Level Failure – 5 hours ‘Severity 1 Incident Resolution’ is logged.

• Incident Resolution Time The target time-to-resolve an incident (“Something is broken…”) varies depending on the assigned priority.

• Severity Level 1 Incident: The Incident Resolution Time shall be 4 hours from Incident Notification.

• Incident Resolution Time The time it takes for the AIP helpdesk to acknowledge receipt of an incident and the resolution of the incident The expected resolution time are: Priority 1 - < 2 hours Priority 2 - < 4 hours Priority 3 - < 8 hours or subject to development life cycle if application is involved.

• P2 Breach of P2 SLA for Incident Resolution Time 1% of the platform fee for the month during which the breach occurred P3 Breach of P3 SLA for Response Time No credit.

• P1 Breach of P1 SLA for Incident Resolution Time 2% of the platform fee for the month during which the breach occurred P2 Breach of P2 SLA for Response Time No credit.

• Service Level Reports may include: Support statistics Incident Reports Number Resolved, Average and Median Resolution Time Average and Median Incident Resolution Time by Priority Service Request Reports: Number Resolved, Average and Median Resolution Time Average and Median Incident Resolution Time by Priority Client Satisfaction Reports Availability Report System Performance Reports Usage vs.

More Definitions of Incident Resolution Time

Incident Resolution Time means the applicable Service Level period measuring the time elapsed from the moment an Incident is entered in the Event Repository to Resolution.

Incident Resolution Time the time taken to achieve Incident Resolution following the occurrence of an Incident;