Key Service Level definition

Key Service Level means each Service Level Category identified in Table 1 hereto which is designated as “Key.”
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Key Service Level means those Service Levels which VMU wishes IBM to monitor and report and for which neither revenue impact nor service level credit apply and are set forth in Exhibit B-1 to Schedule B (Service Levels).
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Key Service Level means a Service Level which is indicated as Key in Appendix 6 (Service Levels);
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Examples of Key Service Level in a sentence

  • If GEFA fails to deliver the service as indicated by any of the above Key Service Level metrics in respect of a Local Agreement then GEFA shall reimburse GECC for the Service Credits.

  • Questionnaires, interviews, site visits, research consultants and/or other methods may be employed.

  • If the bureau had clear responsibilities and accountabilities for this process, it would have been able to successfully document its performance in this Key Service Level.

  • Table 3 provides the Key Service Level results from Fiscal Year (FY) 2008-09 to FY 2013-14.

  • Minimum Service Level The minimum level of performance set forth in Exhibit 3.2 Service Level Definitions with respect to each Critical Service Level and Key Service Level.

  • PERFORMANCE CATEGORY Service Management METRIC OWNER METRIC REPORTING Monthly Quarterly Semi Annual SERVICE LEVEL TYPE Key Service Level SHARE TYPE and CORRESPONDING METRIC(S) U N/A METRIC DESCRIPTION The Service Level for “DR Test Plan Objectives Met” measures the percentage of time Service Provider(s) successfully tests (as defined in the SMM) Customer and Service Provider infrastructure.

  • KSL Key Service Level Laws All federal, state and local laws, statutes, ordinances, regulations, rules, executive orders, circulars, opinions, interpretive letters and other official releases of or by any government, or any authority, department or agency thereof.

  • PERFORMANCE CATEGORY Service Management METRIC OWNER METRIC REPORTING Monthly Quarterly Semi Annual SERVICE LEVEL TYPE Key Service Level SHARE TYPE and CORRESPONDING METRIC(S) U N/A METRIC DESCRIPTION The Service Level for “DR Test Report Delivery” measures the percentage of time Service Provider delivers DR test reports within 30 calendar days of the scheduled DR test.

  • Unless otherwise specified in this Exhibit, each Key Performance Indicator, Critical Service Level, Key Service Level, Operating Measure, Recurring Critical Deliverable and One-Time Critical Deliverable shall be measured and reported by Customer and by DIR Shared Service monthly.

  • Liquidated damages may be retroactive to the date of required written notice assessing liquidated damages against the Contractor, and such damage assessments may continue until the Department determines the deficiency has been cured.3. A general liquidated damage of five hundred dollars ($500) per day/occurrence, as applicable, may be assessed at the sole discretion of the Department for any violation of a contract provision that is not specifically listed in Table 1 – Key Service Level Metrics.


More Definitions of Key Service Level

Key Service Level means a Service Level which is indicated as Key in Schedule 1 (Specification);
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Related to Key Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Credit is defined in Section 8.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.

  • Basic generation service provider or "provider" means a

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target;

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Control Performance Standard or “CPS” shall mean the reliability standard that sets the limits of a Balancing Authority’s Area Control Error over a specified time period.

  • Service User means your customer, (i.e., the purchaser of the Offering).

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • energy service provider means a natural or legal person who delivers energy services or other energy efficiency improvement measures in a final customer’s facility or premises;

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Capacity Performance Resource means a Capacity Resource as described in Tariff, Attachment DD, section 5.5A(a).

  • Performance Standards or “PS” shall mean the cleanup levels and other measures of achievement of the remedial action objectives, as set forth in the ROD.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Paging service means a telecommunications service that provides transmission of coded radio signals for the purpose of activating specific pagers, which may include messages or sounds.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue.