Our Basic Support definition

Our Basic Support means the support services We provide You at no extra charge which includes using Our commercially reasonable efforts to promptly address and resolve Application Errors.
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Our Basic Support means the support services We provide You at no extra charge as set forth on Exhibit A.
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Examples of Our Basic Support in a sentence

  • We shall: (i) provide to You Our Basic Support for the Services and/or Software Products at no additional charge, and/or premium support if purchased separately, (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week except for: (a) planned downtime (of which We shall give You a prior notice via the Site).

  • Our Basic Support team has limited access to devices on the network and is only able to see the status of the device (online, offline, etc.) Basic Support does not have access, cannot take control, and is unable to directly interact with any data or systems through the RSM tool.

Related to Our Basic Support

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Financial Support means any loans, guarantees, Security or other financial assistance (whether actual or contingent).

  • Foreign support order means a support order of a foreign tribunal.